Hugh Lipscomb

I honestly do not even know where to begin with this place is so crooked and out of line it’s not even funny and they should not be in business. On august 31 2024 my fiancé and I headed to prestige auto place is so crooked and out of line it’s not even funny and they should not be in business. On august 31 2024 my fiancé and I headed to prestige auto mall to purchase a 2013 ford f150. I do not have the best of credit so I needed a co sign for the truck loan. My fiancé willingly co signed for the truck. Meanwhile halfway through signing all of the paper work I caught them in their first act that they had switched her to main buyer and myself to the co buyer. They said we could not undo what we had already started to sign and they’d just have to fix the paper work. They promised our paper work right away but we never recieved any paper work for months. Prior to recieving the paper work we had got a phone call saying we needed to pay the title transfer fee. Which was a complete lie as that is all handled the day of the closing. Fast forward to February 13 2025, my truck motor blew up on me. I took the truck to a local reputable dealership here in Erie pa. Come to find out prestige had withheld carfax info about the truck there is magically 1 whole page of information of work being done to the truck that is missing. Also come to find out they sold me the truck with a bad cylinder head to begin with. I did purchase their integrity silver extended warranty. They sent an adjuster and the adjuster agreed this problem needed to be fixed and covered. A couple of days go by and the shotty warranty company comes back stating one of the parts, that is completely internal and can’t be seen, isn’t on the warranty so they denied the claim. It is all part of the internally lubricated motor and should rightfully be covered. I have spoke with several warranty companies and ford dealerships and they ALL would have taken care of the issue no questions asked especially with the purchase of the extended warranty. Crooked dealership selling Jenky warranties. Prestige or their fake warranties do not stand by their word at all. This is prestige last chance to do what’s right befor legal action is taken. More

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I highly recommend Prestige Auto Mall. They are the best dealership to purchase a vehicle from. Hugh and Tyler made my experience flawless when I bought my dream car. They were very knowl They are the best dealership to purchase a vehicle from. Hugh and Tyler made my experience flawless when I bought my dream car. They were very knowledgeable, friendly and went above and beyond along with going the extra mile with providing updates and answered all of my questions for my out of state purchase. An overall great communication and outstanding teamwork. I will return for my next purchase. More

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Absolutely honest and transparent. Hugh ensured a quick and effortless process. It has been over a year and 40k miles and I've only had to change the oil. Hugh ensured a quick and effortless process. It has been over a year and 40k miles and I've only had to change the oil. More

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I purchased a Volvo XC60 from this group that was marketed as having heated seats. I noticed a few days after purchasing the car that the drivers side heated seat is not working. It has taken me 3 we marketed as having heated seats. I noticed a few days after purchasing the car that the drivers side heated seat is not working. It has taken me 3 weeks of calling to get a Sales Manager to speak with me, they have failed to return my calls each time. As of now they are claiming their service record shows the seat was working and because it is sold "as is" they cannot do anything for me. I am sad to say my experience has been frustrating throughout the entire process of purchasing this car. - It took around 4 hours to get the paper work done. - The salesman talked up their extended warranty only for me to see it was an extra $3000+ on top of the sale price of the car after they had drawn up the financing documents. - I asked for the car to be detailed before I left, it appeared only the cup holders were cleaned out. - The air pressure in the tires was not checked, they were all 10-15psi under the recommended pressure when I got home. - I had to top of the engine coolant and washer fluid within a few days of purchasing - I have yet to have them return my call, I've had to call again each time to get someone on the line. More

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