Howard Krick

In May, they sold me a 2018 kicks that had several issues with it, with a certified guarantee that they had thoroughly inspected it when: It had a huge gash in the windshield, the car would stall a issues with it, with a certified guarantee that they had thoroughly inspected it when: It had a huge gash in the windshield, the car would stall at stoplights, the front collision sensor came on, the check engine light came on, the A/C wasn't working and when I would back up to the left, the suspension would make a loud popping noise. It was a nightmare having to put it back in their service department several times only to keep getting it back unfixed. The Kicks was still making the popping noise so I traded it in. And I had to plead with them to get them to give me loaners when it would go back into service. They always had an excuse to not give me one and I had to fight for one. It was like pulling teeth to get them to give me a loaner anytime. So I traded the Kicks in for a Rogue which also comes with their certified pre-owned guarantee and they obviously didn't do their due diligence to inspect this one before selling it to me either because right away, I noticed noise in the suspension of this one as well and the c port went out, got very hot and I was afraid it would start a fire. They also sold it to me with very low tread on the tires so when I got a nail in my tire, I had to replace all 4 in the first month after purchasing this vehicle. When I called them to try to get service because replacing the right front axel didn't fix the noise, they wanted me to drop the car off for an entire day without a loaner which is completely unreasonable. I lost a lot of time money by having to keep putting the kicks in their service department and then having to trade it in because they couldn't fix the issue with the Kicks. I did have a lawyer send them a letter because they were outright refusing to give me a loaner because they falsely accused me of using their loaners for rideshare and delivery services. I used a legal plan that I have that covers demand letters but I do not have an attorney retained. And of course I filed a complaint with the attorney general after all of the stress and difficulties this dealer has put me though. Another mechanic diagnosed it in less than two hours. Why are they so unreasonable and asking to drop it off for an entire day to diagnose a car without a loaner? I have all of my proof of all of this ready to go for arbitration. I will retain a lawyer now that Neil Becker called to yell at me and they had the audacity to respond to my complaint saying they've bent over backwards for me. How is making me fight to get a loaner after you sold me a faulty car bending over backwards? What a joke. They're about to find out legally that they can't just not service my vehicle when it came with their gerald lifetime warranty. More

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I have always had a good experience with Gerald Nissan, whether getting a new vehicle, or getting serviced thru their service department. whether getting a new vehicle, or getting serviced thru their service department. More

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I purchased my leased car. The transactions was seamless. How Krick was awesome as usual. Gerald is always a good deal. I have purchased 4 vehicles, leased 3 and serviced 8 Nissans at Gerald ove seamless. How Krick was awesome as usual. Gerald is always a good deal. I have purchased 4 vehicles, leased 3 and serviced 8 Nissans at Gerald over the last 20 years.......always consistent, fair and helpful. More

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The dealership is top notch Scott in service very professional and easy to work with professional and easy to work with More

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All the years I have taken my car for service I have only good thing about Red team and now the White Team . Both Mark J. and now Robert have met my expectations. good thing about Red team and now the White Team . Both Mark J. and now Robert have met my expectations. More

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Get new tires and an alignment. Gerald Nissan of Naperville is outstanding. The service department is the tops in the area. My service writer Joseph went out of his way to make it a positive experie Naperville is outstanding. The service department is the tops in the area. My service writer Joseph went out of his way to make it a positive experience. The service manager Tom is outstanding. He is like an encyclopedia that is busting at the seems with knowledge. I would suggest that any customer try the service department. I guarantee that you’ll be more than satisfied. More

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Very friendly. Howard is very understanding and helps you to understand the process and talks care of your needs. He takes the time to understand what you want. you to understand the process and talks care of your needs. He takes the time to understand what you want. More

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As always Howard Krick took care of us. He was very helpful and also saved us a great deal of money. Never a pressured meet helpful and also saved us a great deal of money. Never a pressured meet More

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The guys here are amazing! I have bought 3 cars from Howard already and brought my 77 year old mom today to look at a Kicks. She was thrilled and now has a new car. Howard is such a stand up guy. He rea Howard already and brought my 77 year old mom today to look at a Kicks. She was thrilled and now has a new car. Howard is such a stand up guy. He really cares about his customers. Chris worked the numbers so my mom would be comfortable. She is now is a car she can afford, and will be so much better for her body! Best in the business! Thank you both so much! More

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Howard was recommend to me by a neighborand she was right. I was interested in a 2019 Murano, Howard took me out to drive and explained everything to me but then I saw another car that was less money and took I was interested in a 2019 Murano, Howard took me out to drive and explained everything to me but then I saw another car that was less money and took that one for a ride and thought it was ok . So I proceeded to purchase that car and Howard explained it all and I did the financial part then took it home. The next day Howard called to see how things were going. I was so depressed with this car and Howard told me to bring it back in. So I returned and between Howard and Chris they made that process seem simple and never complained about the extra paperwork in purchasing the Murano I originally wanted. Then finised off the process with William in finance, which was a delight, a real personal person. Rode off into the wind and really love my 2019 Murano. I would seriously recommed Howard to anyone and everyone. Gerald Nissan is at the top of my list. More

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