Hovanes Karghaian

Very friendly. He was extremely helpful going over the choices available. He was straight forward. He was extremely helpful going over the choices available. He was straight forward. More

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Always friendly, great service… we have been customers for many years and will continue to be! for many years and will continue to be! More

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Came to this dealership to buy a used Tacoma. Initially was impressed by my sales rep Hovanes and had a good test drive and decided to buy the truck. Sat down to talk numbers and value of my trad Initially was impressed by my sales rep Hovanes and had a good test drive and decided to buy the truck. Sat down to talk numbers and value of my trade in. I was given a list of numbers and a total and no explanation. My main concern was the value for my trade in as I was already okay with the advertised price of the truck. As I started to figure out what each of the numbers was, I was told twice not to worry about the individual numbers and just look at the total. That should have been a red flag. We negotiated 1000 off the truck price due to dents and deep scratches. It was the end of the day on Saturday when we got into finance, and we blew through the paperwork in about 15 minutes (sign here, here, here…). When I got home I went through the paperwork and saw the cash price for the truck (that I had signed right next to) was 2k over the original asking price on the website, 3k over what I had negotiated at the table as well as a bogus $516 total loss protection fee. Thinking it must have been a mistake I tried calling and emailing all week only to have all my messages ignored and my calls forwarded around the dealership until someone “takes my number and promises a call back”. Reading the other one star reviews I now know it probably wasn’t a mistake and I just got taken advantage of. The people are nice enough but if you choose to go here, plan on them trying to take advantage of you and be ready to double and triple check every line before signing anything. I should have known better. More

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