Houston Glass

I took an 08 beetle in for something was draining the battery. I was informed these are sometimes hard to find. No calls or follow up was done, so I called in after a week. Nothing was found yet. After t battery. I was informed these are sometimes hard to find. No calls or follow up was done, so I called in after a week. Nothing was found yet. After two weeks of no call or follow up, I again had to call. Still nothing. I live about 45-60 minutes away from the dealership. On the fourth week, I was in town, and stopped by. My customer service rep stated he was out for oral surgery and did not know the status, went out and checked on the car and nothing yet. I got the service manger involved, he stated they had forgotten about the car for two weeks. I asked if they cannot do it, to refer me to someone that could. I got no referral but was offered to pack it up. I cannot take a car that cannot hold a charge. So, unfortunately and regretful, I had to leave it with them. No real apology or offer for a loaner car. I am still waiting, going on week 5. Today is Friday Sept 14 and the service manager stated they should have an answer on Tuesday Sept 17. This is not my car but my 89 year old mother. Anyone wanting to contact me, email brew_ha0001@yahoo.com Sept 16 update: I received a call from my VW rep stating the problem was found and parts are being ordered Also, the parts should be in 2-3 days Sept 20 update: VW rep calls today at 2:28pm. He states, your vehicle is ready for you to go. Unfortunately I did not have the to pick it up today but will in the morning. I'll let you know how it ends. Sept 21 update: After 5 weeks and 1 day, the car is happy to be home again. Thanks for listening. More

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Brought my pristine 2021 Atlas in for routine/warranted oil change and tire rotation . My bumper and right quarter panel was severely damaged. They let me drive away without telling me about the damage ( oil change and tire rotation . My bumper and right quarter panel was severely damaged. They let me drive away without telling me about the damage (I didn’t do a walk around before I left). Luckily I had to stop at a store not too far away and noticed the damage. I went directly back to the service dept. They didn’t”investigative” search and admitted that someone hit a box in the wash bay. The GM attitude was more or less “whoops “ and we’ll fix it. They told me they would replace the bumper..,. guess what…they let me drive away thinking they had replaced the bumper ..,THEY DID NOT REPLACE THE BUMPER!!! Now my car with less than 25000 has diminished value. I’ve been waiting 2 weeks now for a corrected invoice of the “work” they did so I can make a diminished value claim….also was given the wrong insurance card (of theirs) in order to make a claim. This review is a cautionary tale…. can’t trust them and will no longer get my or my family and friends business. Will buy my cars elsewhere and do service elsewhere also. More

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GREAT PLACE TO BUY A CAR, OVER THE YEARS I HAVE BOUGHT A LEAST 7 VEHICLES FEOM HERE. THE STAFF IN BOTH SERVICE AND SALES ARE GREAT I DO RECOMMAND THIS DEALERSHIP TO ANYONE WHO NEEDS A CAR LEAST 7 VEHICLES FEOM HERE. THE STAFF IN BOTH SERVICE AND SALES ARE GREAT I DO RECOMMAND THIS DEALERSHIP TO ANYONE WHO NEEDS A CAR More

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