Hoorad Farjamfar

If you want to ensure you’ll never consider buying a Mercedes again, visit this dealership. Despite hearing numerous negative reviews, I decided to give them a chance because a friend worked there. Unfo Mercedes again, visit this dealership. Despite hearing numerous negative reviews, I decided to give them a chance because a friend worked there. Unfortunately, my experience was even worse than I could have imagined. I went in to trade my 2019 A220 and lease an EQE. Shortly after driving off, I noticed something was wrong with the car. When I called the dealership, they inspected it and claimed the undercarriage was damaged, blaming me for it. My insurance got involved, and the repair estimate started at $28,000, then increased to $40,000 in several request due to miss alignment. After a month and a half, my car was supposedly fixed. As soon as I picked up the car, within three minutes of driving, I realized it was still unstable. I immediately reported the issue, and when I returned to the dealership, they again claimed the undercarriage was damaged! They did a poor repair job and refused to acknowledge their mistake. Today, when I went to see what the problem was, they asked me to sign a repair order, which implied I was requesting a new repair. I refused to sign because the initial repair was inadequate, and my car was still not fixed. They then said I had to take the car, even though it was unsafe to drive, and informed me of a charge for each day I didn’t take it. This is absolutely ridiculous, and I can’t believe they put me in this situation! I wonder if they are taking advantage of me because I’m a woman, treating me with no respect or understanding. Please, do yourself a favor and avoid this dealership unless you want to be scammed! More

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