Holly Johnson
Holly Johnson at NYE Toyota

Holly Johnson | Page 4

Service advisor

NYE Toyota

1441 Genesee St.
Oneida, NY 13421

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4.9
154 Reviews
4.9

154 Reviews

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154 Reviews of Holly Johnson

July 26, 2026

Dealership Rating
Employee Rating

AI booking is disrespectful of my time, the service is almost useful, but asking question for information all provided is wasteful. The AI call center background is detracts from the experience. The More

by Dan
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Jul 28, 2026

NYE Toyota responded

Dan. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialtoyota@nyeauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Jul 28, 2026

Dan responded

Dear Nye, thank you for your response requesting my details to resolve any issues. I did not choose to use dealerrater.com. This process was established by you to collect feedback. Your process should be thorough enough to resolve issues and contact customers without adding additional burden. Additionally, to provide feedback through your preferred method, I had to sign up with a 3rd party company— another set of terms and conditions, another company selling my information, another vulnerability for my information to be stolen. I do see a positive benefit, that force online reviews can build a large base of customer reviews/rating. If you wish to help resolve concerns, please leave contact information, and I’ll reach out. Thanks for your reply, Dan

July 17, 2026

Dealership Rating
Employee Rating

Very pleased with our recent service appointment. Excellent communication and support. Our vehicle had an issue after service that was addressed the very next day. Thank you! More

by cclevela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 22, 2026

NYE Toyota responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

July 09, 2026

Dealership Rating
Employee Rating

Heather made sure my needs were met and the expected service was performed in a very short period of time. I neede a new part, it was in stock and we scheduled an appointment 2 days later and the serv More

by Grtrwomin s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 09, 2026

NYE Toyota responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 24, 2026

Dealership Rating
Employee Rating

It was great. Everyone was good. Very professional. Liked them was done in the time More

by ghst664
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 25, 2026

NYE Toyota responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

June 22, 2026

Dealership Rating
Employee Rating

We always appreciate the exceptional service we receive at Nye Toyota. Everyone is friendly and professional. More

by rickpregent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 22, 2026

NYE Toyota responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

June 21, 2026

Dealership Rating
Employee Rating

Always great customer service. Nye is timely with appointments and never pushy about additional sales or service. Highly recommended! More

by ces1988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 22, 2026

NYE Toyota responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 15, 2026

Dealership Rating
Employee Rating

They at first told me a problem with the check engine light which I did not know but come to find out they were looking at a different vehicle, not mine. That was rather concerning. Service and inspect More

by JRITCHIE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 16, 2026

NYE Toyota responded

We appreciate your feedback and are eager to better your return experience.

June 06, 2026

Dealership Rating
Employee Rating

The appointment was easy to make online. They have late appointments so I can go after work and it was done quickly. More

by Tina.edelman56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Wojcik

Jun 09, 2026

NYE Toyota responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 06, 2026

Dealership Rating
Employee Rating

Andrew was knowledgeable, friendly and efficient. In the future I'm going to call him directly More

by dwteuscher
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andrew Trombley

Jun 09, 2026

NYE Toyota responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 20, 2026

Dealership Rating
Employee Rating

Eric was amazing. He took the time to set our phones and shower us everything More

by dongeo3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Brockway , Ashton Keegan, Tamera Moyer

May 21, 2026

NYE Toyota responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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