Herman Samaniego | Page 18

Started out looking for a used ES 350 in the 20-25K range. I did my homework looking for cars in that price range at other lexus dealers, craigslist, and carfax. Found a couple of cars but they were range. I did my homework looking for cars in that price range at other lexus dealers, craigslist, and carfax. Found a couple of cars but they were selling fast. Eventually found an LS with higher than preferred mileage but just under 20. When I arrived at the dealer, this was going to be the first car I wanted to see since it was a new arrival with no pictures posted. The staff was ready for my arrival with a nice posting of my name and no waiting. I met Mr. Samaniego and he told me based on an earlier email, he had already picked out a car for me to drive. I told him I wanted to see the LS first and showed him the web listing. Guess what. That the the same car he wanted to show me. This is a very good dealership and service shop in terms of customer service. You may pay a little premium for the excellent service, but it saves me tons of time. One of my friends wanted me to consider some other brands but I have had too much success with the Lexus brand to consider switching. I plan to keep this car for a long time. More

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I drove from Vacaville to San Jose to buy my new Lexus RX 350 and it was worth the drive. I began my search online and found the dealer website was very helpful then I was contacted by Herman Samaniego and h 350 and it was worth the drive. I began my search online and found the dealer website was very helpful then I was contacted by Herman Samaniego and he answered all my questions. At the dealership, Herman was very easy to deal with and was not high pressure at all. I got the price I wanted for my trade in and for my new purchase. I would highly recommend Herman and Lexus Stevens Creek to anyone interested in buying a Lexus. More

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I would recommend this Lexus dealer to everyone. Herman was very helpful and friendly. He was knowledgable and responsive to our requests. The entire transaction took only an hour or so. We are very happy was very helpful and friendly. He was knowledgable and responsive to our requests. The entire transaction took only an hour or so. We are very happy with our Lexus! More

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Herman has been very professional and helping in helping Herman has been very professional and helping in helping us finding the right car and options. I recommend him without any reservation. Will come bac Herman has been very professional and helping in helping us finding the right car and options. I recommend him without any reservation. Will come back again! More

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Direct and fast paper work. In and out in two hours. first and only dealer visits on the day. no bull shiet. if you like lexus.. give him a try first and only dealer visits on the day. no bull shiet. if you like lexus.. give him a try More

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Had a delightful experience. We knew the car we wanted and needed before we came to the showroom, which helped. The sales people are very helpful, informative, and straight forward. We did not feel pressu and needed before we came to the showroom, which helped. The sales people are very helpful, informative, and straight forward. We did not feel pressured. Probably due to the time of the year - middle of December and on a Saturday - we had to wait almost two hours to get the specific sales people we had interacted on the internet or who my family had met the previous weekend to view and drive the car. The sales floor seemed like a fish market. I got a headache and had to return the next day. Sunday, when we actually bought the car, was much to my liking. The only thing I am not too happy about is the cost of Cilajet paint protection. Hopefully it is worth it. Only time will tell. About the car, the display control seems overly complicated compared to Volvo. We are scheduling a followup call to have the sales people go over some of the things. The fact that Lisa Burton call back promptly after the sale to voluntarily ask us to schedule a visit with her to go over this is very very helpful. More

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Very detailed and cares about the end product and your happiness as a customer. Patient and thourough, highly recommend Herman! Couldn't be happier with our new purchase and experience. happiness as a customer. Patient and thourough, highly recommend Herman! Couldn't be happier with our new purchase and experience. More

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Herman has helped me with three auto leases, and this was always an easy process. Straightforward paperwork and no hassles turning in the leased car at the end of the lease. was always an easy process. Straightforward paperwork and no hassles turning in the leased car at the end of the lease. More

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Great experience. Knowledgeable and friendly sales manager. I did most of the negotiation over the internet and the phone then went to the dealership for a test drive. Herman was flexible enough to w manager. I did most of the negotiation over the internet and the phone then went to the dealership for a test drive. Herman was flexible enough to work with my schedule and ended up buying from them after they matched a lower price from another dealership. That was my second Lexus from this dealership. It will not be the last. More

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Lexus Stevens Creek is the best dealership around. My sales advisor, Herman Samaniego, is extremely knowledgable and professional which makes leasing a breeze! I am a two time lease customer as well as o sales advisor, Herman Samaniego, is extremely knowledgable and professional which makes leasing a breeze! I am a two time lease customer as well as other family members whom he has helped purchase a car as well. I highly recommend Herman Samaniego for any Lexus purchase or lease. Thank you for a great car buying experience. More

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