Hephzibah Harris | Page 2

Excellent service, friendly staff, knowledgeable technicians. Easy to find. Clean rest area to wait for your vehicle. technicians. Easy to find. Clean rest area to wait for your vehicle. More

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Went very smoothly. Drove right up they checked me in right away. . Everything went as it should have. Drove right up they checked me in right away. . Everything went as it should have. More

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The staff was very knowledgeable and fostered a very strong customer service environment. Overall it was a very positive experience. strong customer service environment. Overall it was a very positive experience. More

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On time with taking my truck in, completed the service without delay, informative staff Great Experience, nice to be able to get a service scheduled on Cape without a long lead time. without delay, informative staff Great Experience, nice to be able to get a service scheduled on Cape without a long lead time. More

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So far the service and help been fine, people are very helpful and polite and helpful helpful and polite and helpful More

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They’re incredible they serviced me to full completion. I felt totally satisfied after they completed their service I felt totally satisfied after they completed their service More

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Excellent experience from start to finish. Service advisor Hephzibah Harris was very knowledgeable and helpful getting the necessary work done through my warranty company. Although a long dela Service advisor Hephzibah Harris was very knowledgeable and helpful getting the necessary work done through my warranty company. Although a long delay to get the parts needed due to a nationwide shortage, she kept me informed regularly during the five week process. The work on the truck was done perfectly. I would not hesitate to use Copeland Chevrolet again in the future for any kind of service or repair. More

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Very good staff. Very helpful and professional. Would recommend Copeland to friends. Great system to get vehicles in and out quickly and efficiently. Very helpful and professional. Would recommend Copeland to friends. Great system to get vehicles in and out quickly and efficiently. More

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Despite booking an appointment, they did not have a part ordered that was needed. Instead, they tried a solution that I had already attempted at home—had I been asked, I would have told them this as well. I ordered that was needed. Instead, they tried a solution that I had already attempted at home—had I been asked, I would have told them this as well. It was the primary reason I was at the dealership and it was upsetting to not get what I needed in one visit for such a simple fix (a key fob). More

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My experience was with the Service Department. A couple of the reps are polite and positive, but others seems to lack in understanding of how to greet and communicate with customers. Tom is gruff, A couple of the reps are polite and positive, but others seems to lack in understanding of how to greet and communicate with customers. Tom is gruff, seemingly apathetic, and difficult to communicate with. Overall, the department couldn’t provide adequate communication about my vehicle — what needed to be done — and when it would be ready. More

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