Henry Zhu

Overall the experience was positive. Henry in the Finance Dept was very efficient, helpful and thorough. Joe was ok, although his attention to detail wasn't perfect, as there were Henry in the Finance Dept was very efficient, helpful and thorough. Joe was ok, although his attention to detail wasn't perfect, as there were a couple things that weren't fully prepared before we showed up which slowed down the process a bit. Alan was doing his best but was in his first couple of days on the job -- so he didn't seem to know everything about the vehicle even though he was trying hard and doing his best to give us the full overview. More

Report | Print

Great service, friendly staff and I would highly recommend them if you are looking to purchase a Volvo. recommend them if you are looking to purchase a Volvo. More

Report | Print

Clean and welcoming Efficiently run Friendly Well trained sales staff Excellent follow up Happy to answer questions and concerns about vehicle trained sales staff Excellent follow up Happy to answer questions and concerns about vehicle More

Report | Print

I've dealt with five different dealerships in the past few years - two of them for service. Smythe Volvo was, by far the best. They were very responsive and pleasant. few years - two of them for service. Smythe Volvo was, by far the best. They were very responsive and pleasant. More

Report | Print

This was a follow-up lease to a previous Volvo lease / buy and they continue to exceed expectations. buy and they continue to exceed expectations. More

Report | Print

I purchased a Volvo XC90 from Smythe Volvo in November 2024, and after deliberately waiting a few months to post this review, I can confidently say I couldn't be happier with both my vehicle and the entir 2024, and after deliberately waiting a few months to post this review, I can confidently say I couldn't be happier with both my vehicle and the entire dealership experience. I wanted to make sure everything still looked good after some time with the vehicle before sharing my thoughts. ## Sales Process The sales team at Smythe was refreshingly professional and knowledgeable about the Volvo lineup. My sales consultant, Jose Del Valle, took the time to understand exactly what I was looking for in a family SUV and guided me toward the XC90 without any of the typical high-pressure tactics. What really impressed me was how Jose handled it when they didn't have exactly what I wanted - he found an alternative with a different interior color but matching all my other requirements. To be honest, I actually ended up enjoying this interior color more than my original choice! Jose's ability to listen to my needs and find the right solution showed his expertise and genuine interest in customer satisfaction. They were transparent about pricing and available options, which made the decision-making process much easier. ## Finance Department The financing process was quick and straightforward. No unnecessary upselling of add-ons, just clear explanations and signing what we agreed on. ## Vehicle Delivery When I picked up my XC90, there was actually a minor issue that was discovered. What impressed me most was how the team handled it - they immediately brought in the service department to address the problem. When they realized it would take some time to resolve, Jose arranged for someone to drop me off at my house since I needed to get back to work. This level of customer service really stood out to me and showed their commitment to making things right. I was able to pickup the car a couple of hours later and everything has been working fine since then. ## Conclusion If you're in the market for a Volvo, I highly recommend Smythe. From the initial test drive to how they handled the minor issue during delivery, their commitment to customer satisfaction was evident at every step. After three months of ownership, I can confidently say that both the XC90 and the service I received from Smythe Volvo have exceeded my expectations. More

Report | Print

Responsive Respectful Patient Thoughtful Courteous The staff had answers to questions and were very kind The staff had answers to questions and were very kind More

Report | Print

Smythe is a tremendous Dealership! From Sales to Service, the employees deliver a first rate customer experience. Sabrina, who actually delivered my car, knew every option, every bel From Sales to Service, the employees deliver a first rate customer experience. Sabrina, who actually delivered my car, knew every option, every bell & whistle as if the car was her own! In my opinion, Smythe has the perfect combination of old school customer experience and cutting edge service! Bravo to the entire Smythe Team! You're a 10 in my book!! More

Report | Print

I made the decision to lease a Volvo after 6 BMWs since 2007 last week. I did not like where the brand was headed from a drivability and design standpoint. I had heard good things about Volvo and visited t 2007 last week. I did not like where the brand was headed from a drivability and design standpoint. I had heard good things about Volvo and visited the dealership on Monday. My husband and I worked with Jose who walked us through comparable models to our current x5. He was friendly, knowledgeable and made the decision easy to work with Smythe. We also met Larry, the sales manager, who reaffirmed our decision to move forward with both the brand and the dealership. The pricing was highly competitive and our trade in offer on my husband’s Jeep helped to seal the deal. We picked up the car on Wednesday and have loved it so far. Henry made the trade in and financing process easy and quick. Adam walked us thorough the technology in the car and helped us to pair phones, etc. The whole process was painless and easy. I highly recommend Smythe Volvo! More

Report | Print

This was my first time purchasing a car and it was very easy. Bob and the entire team at Smythe made the experience quick and painless. easy. Bob and the entire team at Smythe made the experience quick and painless. More

Report | Print