Henry Bujold

Do Not Trust This Dealership – Deceptive, Incompetent, and Dishonest If you are considering doing business with McDonald Auto Group, run in the opposite direction. My experience has been an absolute ni and Dishonest If you are considering doing business with McDonald Auto Group, run in the opposite direction. My experience has been an absolute nightmare—filled with lies, delays, damage to my vehicle, and complete incompetence. I wouldn’t wish this on anyone. 169 Days in the Shop – A Car I Couldn’t Even Drive I purchased my vehicle on July 9, 2025, and within two weeks, the dealership fired its entire staff due to what I was told were shady practices and poor management. That alone should have been a red flag. Since then, my car has been in their shop for 169 out of the 252 days I have owned it—67.3% of the time. From the start, this dealership showed its true colors—selling me a car with an engine full of sludge, then botching the repair by forgetting a crucial part and forcing me to wait an additional three months for them to fix their mistake. They left my vehicle sitting in the Virginia sun for over a month before agreeing to repair it—only doing so because they knew I had a strong legal case against them for selling a car in this condition. Finally Returned—Damaged and Devalued After 119 days of waiting for this last round of repairs, my vehicle was finally returned to me—with a dent in it. Not only did they take months longer than necessary, but they also returned my car damaged. Their lack of care and professionalism is truly staggering. To make matters worse, they charged me $500 for repairs that were only necessary due to their own negligence. Instead of properly fixing the vehicle, they replaced the engine with a Frankenstein engine—a mix-and-match engine that dramatically depleted the value of my car. Rather than making things right, they left me with a vehicle worth far less than what I paid for it. Refusal to Provide Transparency Despite multiple requests, they never provided pictures of the removed parts to prove that the repairs were even completed. I was also never given a valid explanation for why a repair that should take 6 to 10 hours per industry standards took over three months to complete. Bill McDonald, Brandon Bethume, and Casey Hiltz Cannot Be Trusted These individuals played key roles in the deception, delays, and complete disregard for professionalism throughout this ordeal. If you are dealing with any of them, be extremely cautious. Final Warning to Potential Customers I have zero trust in this dealership, their mechanics, or their management. The only reason they even attempted to complete these repairs was because they knew they were legally obligated. If they had their way, I would have been left with a defective vehicle and a mountain of repair costs. I will be filing formal complaints with the Attorney General’s Office, the Better Business Bureau, and every major consumer protection agency. I will also be warning potential customers at all three of their dealership locations about their shady practices. If you value your time, money, and peace of mind, do not do business with this dealership. They are scammers, and I would never trust them with another dime of my money. More

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Awesome Customer Service! excellent knowledge. Friendly professional extremely helpful love my car so far Happy Thursday excellent knowledge. Friendly professional extremely helpful love my car so far Happy Thursday More

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AJ and Marteen in used car department ate the best! Rick the Manager is too! Rick the Manager is too! More

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Best car dealership in town. Henry Bujold is a five star salesman. He got me a great deal. Henry Bujold is a five star salesman. He got me a great deal. More

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Exceptional people to do business with, everyone was very professional and our salesman, Henry, made our car buying experience very easy professional and our salesman, Henry, made our car buying experience very easy More

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Friendly sales people and service department. From order to delivery the whole process was painless. Would certainly shop here again! From order to delivery the whole process was painless. Would certainly shop here again! More

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I was really happy with Owen V. and McDonalds readiness to show me everything I needed to know about my new Cadillac. The entire staff was friendly, knowledgeable and fun!!! Looki and McDonalds readiness to show me everything I needed to know about my new Cadillac. The entire staff was friendly, knowledgeable and fun!!! Looking forward to our new venture together . More

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Henry Bujold was great got me what I wanted. He went the extra mile and I really appreciate it. He went the extra mile and I really appreciate it. More

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Always receive great service at this dealership! AJ Martinez and Rick Coombs great to deal with! I have been going there for over 20 years! AJ Martinez and Rick Coombs great to deal with! I have been going there for over 20 years! More

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McDonald GMC Cadillac is a very professionally run business from their sales department to their service department. They are friendly and will go out of their way to help or assist you. I’ve been v business from their sales department to their service department. They are friendly and will go out of their way to help or assist you. I’ve been very pleased with their services. My salesman, Henry B., has always treated me with nothing but respect and I appreciate that. More

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