Hector Madrigal

chase was pretty fast n fixing my car I really like chase people r really great people r really great More

by IRENESALMERON Verified Customer Verified Customer

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Poor workman ship in complete task hard to get extra parts for my car too expensive parts for my car too expensive More

by THOMASMYOTTE Verified Customer Verified Customer

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The dealership had prompt service and Nick pointed out a potential drive mode problem. I was in all wheel mode and thus would cause potential wear on the system. He switched me over to 2 wheel drive unless potential drive mode problem. I was in all wheel mode and thus would cause potential wear on the system. He switched me over to 2 wheel drive unless I was on loose, slippery conditions. Thank you Nick. More

by Steven S. Verified Customer Verified Customer

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Mark was extremely nice and helpful along the entire process, it was my first time at Chase and I will def be back for maintenance needs! process, it was my first time at Chase and I will def be back for maintenance needs! More

by finigansamantha Verified Customer Verified Customer

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The manger basically laughed in my face when I returned a second time for a problem they never fixed..I explained to him that Jesus an employee did not write down a concern of mine he stated one thing at a second time for a problem they never fixed..I explained to him that Jesus an employee did not write down a concern of mine he stated one thing at a time ..so it was never fixed so now I am stuck with a 2024 with multiple problems and a warranty that expired because they didn't fix it when I brought it to they attention..he said he will not compensate my existing problem because his employee said I need er talk to him or told him but its records of me calling in dispatch for my issues..so Hector decided to join let's embarrass the costumer so they sent me away with a smile from them and a problem for me...because the problem still here its a humming sound coming from the engine radio compartment sounds like the wheels going to come off at 41mph or 51 mph..I kinda figured it out and explained to Matt the supervisor in he said congratulations hes matt he used me as a joke everyone that heard laughed he sent me away twice with the same problem..not professional at all..he also stated ask gmc to pay for it its not they problem if I want another speaker to pay for it but I brought it to Jesus attention before warranty was up called Jesus multiple time regarding this and he agreed to bring it in than act like he never dealt with me..this is unbelievable and not professional on any level..the supervisor Matt was the biggest unprofessional person I have met..Jesus basically never look at me or told them he talked to me..they need retraining and more automotive tech with experience to i identify problems in not give the customer back they cars without figuring out the problem this will be my 5time to a chevy dealer for the same problem..smh shame on chase Chevrolet.. More

by Strechdawg Verified Customer Verified Customer

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I’ve taken my car to other Chevrolet dealers and I’ve never been treated better. Each time I come in Hector knows my name, which provides a personal touch. Hector makes me want to by my next car at Chase never been treated better. Each time I come in Hector knows my name, which provides a personal touch. Hector makes me want to by my next car at Chase. Please take care of him, you need more employees like Hector. More

by omariworld Verified Customer Verified Customer

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Really Good people offering lots of help even when I am frustrated with my car frustrated with my car More

by tobygoeck Verified Customer Verified Customer

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Great Service and a welcoming atmosphere. I have Chase do all the service work on my 2022 Suburban and have not ever had a problem. I am also thinking of buy a 2025 Suburban. I have Chase do all the service work on my 2022 Suburban and have not ever had a problem. I am also thinking of buy a 2025 Suburban. More

by Father Bill L Kraft, Catholic Priest Verified Customer Verified Customer

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I've been working with Hector in the service department, and he's been doing a good job with keeping me up with the work they are doing on my truck. and he's been doing a good job with keeping me up with the work they are doing on my truck. More

by dethompson61 Verified Customer Verified Customer

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This is the only dealership that l go to get work done on my car. I appreciate the service team, they do an excellent job servicing their customers. my car. I appreciate the service team, they do an excellent job servicing their customers. More

by kmroeent1 Verified Customer Verified Customer

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