Heather Drake
Heather Drake at BMW of Raleigh
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Heather Drake

Service Advisor

BMW of Raleigh

5603 Capital Blvd
Raleigh, NC 27616

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5.0
23 Reviews
5.0

23 Reviews

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23 Reviews of Heather Drake

December 11, 2024

Dealership Rating
Employee Rating

Purchased a few cars with Ales. I can't imagine working with anyone else. Ales makes me feel like he's definitely looking out for my best interest and wants me to have the car that' More

by Dwayne
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ales Olecky

Dec 11, 2024

BMW of Raleigh responded

Dwayne, it's fantastic to hear that Ales has consistently provided you with top-notch service at BMW of Raleigh. We appreciate your loyalty and look forward to assisting you with future purchases!

April 12, 2024

Dealership Rating
Employee Rating

David was exceptional to work with! Highly recommend. Heather Drake from service is also terrific. More

by Johnson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Malette

Apr 15, 2024

BMW of Raleigh responded

Thank you for recommending David and Heather! We appreciate your kind feedback for the Leith BMW team.

April 01, 2024

Dealership Rating
Employee Rating

Ales completely changed my view about Leith BMW. My experience was exactly what you should expect with a luxury car company. He educated me, he always followed up with me, and ultimately he helped m More

by daniellepartusch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 01, 2024

BMW of Raleigh responded

Danielle, we're delighted to know that Ales was able to provide you with the top-notch service you deserve at Leith BMW. Enjoy your dream car and don't hesitate to reach out if there's anything else we can assist with!

October 11, 2023

Dealership Rating
Employee Rating

The best experience Ales was the best sales person I ever had explaining everything about the car and the process grate job More

by Dlfoster72
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sean Beach, Ales Olecky

Oct 11, 2023

BMW of Raleigh responded

We're so glad to know that Ales and our team at Leith BMW were able to provide you with a top-notch experience! We appreciate your feedback. Thank you for choosing us. Safe travels in your new car!

February 13, 2023

Dealership Rating
Employee Rating

We have worked with Ales Olecky to purchase several BMW's over the last 10 years. He is exceptional, honest, and consistently provides great customer service. We always enjoy the experience and support we r More

by cjrizzo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ales Olecky

Feb 14, 2023

BMW of Raleigh responded

Thank you for the review! We are so glad to hear that Ales has delivered such outstanding purchase experiences over the years. Drive safely in your new vehicle, and enjoy it! We hope to see you back again at Leith BMW!

December 26, 2022

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Employee Rating

I’ve bought 3 BMWs from Ales. With each time I’m reminded what makes buying from Ales a positive experience - the combination of exceptional customer service and great knowledge o More

by johnwarwick202
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ales Olecky

Dec 27, 2022

BMW of Raleigh responded

Thank you for the great review, John! We are so glad to hear that Ales delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Leith BMW!

May 31, 2022

Dealership Rating
Employee Rating

Outstanding service, Ales simplified my buying process for new BMW. I had a very good purchasing experience with Leith BMW. More

by Jgaiters
Friendliness
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Ales Olecky

May 31, 2022

BMW of Raleigh responded

Thank you for taking the time to review us! We are so glad to hear that you had a successful service experience working with Ales and the Leith BMW team. Drive safely in your new BMW, and enjoy it! We hope to see you back again down the road!

March 25, 2022

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Employee Rating

My most recent horrendous experience with Leith BMW was quite shocking and disappointing. The service agent was quite rude and discourteous. Interestingly, this was quite controversial experience between t More

by contact
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Apr 08, 2022

BMW of Raleigh responded

We do not condone the behavior you've described here. I sincerely apologize that you haven't received the five-star service we pride ourselves and want to make sure these issues are addressed. I understand that you wrote this review to remain anonymous, but please reach out to me directly at your earliest convenience. Thank you, Kelly Barbour - Service Manager - 919-876-5432 ext #2267

Apr 13, 2022

contact responded

Kelly, thanks for response, but your service rep Heather was very rude and blunt. We at A1 Consulting Group had bought several luxury vehicles from Leith Group, including 2 Mercedes, 1 BMW, 1 Porsche, 3 Hondas and more. But, this last experience was ridiculous and I don't think we would buy any more vehicles from Leith. Three of our other knowns also shared their similar miseries with Leith. Pl teach your staff some courtesies to win customers' heart and confidence, not get to their wallets.

December 22, 2021

Dealership Rating
Employee Rating

Ales made this easily the best car buying experience I have ever had. He is a true professional. We also love our new X7 More

by dolanj24
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Beach, Ales Olecky , Brian Winters

Dec 23, 2021

BMW of Raleigh responded

We are thrilled that this was your best car-buying experience yet. Thank you so much for the rave review of Ales! All of us at Leith BMW wish you many safe and happy miles in your BMW X7.

May 18, 2021

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Employee Rating

My old salesperson is no longer with Leith BMW but he always told me to use David Mallete as a backup, David was AMAZING most of all very knowledgeable and confident in making the sale happen. I'm one w More

by DEON REDDICK 2018I30
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Malette , Brian Winters

May 18, 2021

BMW of Raleigh responded

Thank you for taking the time to review us, Deon! We are very proud to have David on our team, and it is fantastic to hear that you had such a successful purchase experience working with him. Drive safely in your new vehicle, and congratulations! We will be sure to let David know how much you appreciate his help! - The Leith BMW team

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