Heather Deritis

My 2022 230i had been experiencing a creaking sunroof. I had visited the dealership four times for this issue. Although the noise disappeared after service, it would then reappear weeks later. Service adv I had visited the dealership four times for this issue. Although the noise disappeared after service, it would then reappear weeks later. Service advisor Heather was always friendly and eager to help solve the problem. During my last visit I asked to speak with the service manager and mechanic to help me understand what the problem could be. Both Joe and Matt worked together to help me understand what was causing the rattling creak and how to remedy the problem. They physically showed me where the problem lies and how to fix it when it reappears. I was pleased with the solution and how the team worked together to respond to my requests. More

by Coupe 230i Verified Customer Verified Customer

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They were able to find the problem with my car both quickly and easily. I appreciated the proactive communication from Heather quickly and easily. I appreciated the proactive communication from Heather More

by SUSANHAID Verified Customer Verified Customer

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Excellent follow up service. Also offered flexible arrangements to meet our schedule; team was very courteous. Also offered flexible arrangements to meet our schedule; team was very courteous. More

by MAENMASSA Verified Customer Verified Customer

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Everyone’s professional. Service was well executed. They even washed my car. Would recommend them. Service was well executed. They even washed my car. Would recommend them. More

by Goedjohn Verified Customer Verified Customer

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Xxx xxx xxx xxx xxx xxxx xxx cxx xxx xxx xxx xxx xx xx xx More

by JOERICCIARDI1 Verified Customer Verified Customer

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Great service all around! The Team is friendly and professional, I highly recommend this dealership to anyone. The Team is friendly and professional, I highly recommend this dealership to anyone. More

by lthompson12 Verified Customer Verified Customer

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Great service from start to finish: arrival instructions are very clear, communication during the cars' service is great (including a video of the technician walking around the car), loaner car, pick up. Al are very clear, communication during the cars' service is great (including a video of the technician walking around the car), loaner car, pick up. All very professional and transparent. More

by tanja.gruber Verified Customer Verified Customer

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Heather was very good to work with. She made she I was happy with the work provided by BMW, and asked that I let her know if I had any issues She made she I was happy with the work provided by BMW, and asked that I let her know if I had any issues More

by Des Verified Customer Verified Customer

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Great service All staff is so nice No need to wait quick service Waiting area is good quick service Waiting area is good More

by zeel1010 Verified Customer Verified Customer

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Excellent service. Attentive and clear. Both Heather and the staff were excellent and provided the service I’ve come to expect from BMW of West Chester. Attentive and clear. Both Heather and the staff were excellent and provided the service I’ve come to expect from BMW of West Chester. More

by jadepaulojr Verified Customer Verified Customer

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