Heather Deritis

Always great service. They were able to fit my inspection in before the end of the month. They were able to fit my inspection in before the end of the month. More

by CFUNKHOUSER Verified Customer Verified Customer

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Always honest about service details and delays when they occur….consistently keep me informed of the process occur….consistently keep me informed of the process More

by PETER.QUINN Verified Customer Verified Customer

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Heather is amazing. In top of everything. Keeps me up to date. I am concerned about your night drop off box. My keys were stuck in there. If I did not call in the morn In top of everything. Keeps me up to date. I am concerned about your night drop off box. My keys were stuck in there. If I did not call in the morning Heather would not of known my car was there. I was told this happened 2 weeks prior to another client. More

by HAPPYGIRLNOW2 Verified Customer Verified Customer

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Great, I am a repeat customer. I purchased 2 new M5's and have had all my service done at Otto's I purchased 2 new M5's and have had all my service done at Otto's More

by WILDEBOERJ Verified Customer Verified Customer

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My service experience continues to be poor. You consistently mislead me on the amount of time the repair will take. You consistently mislead me on the amount of time the repair will take. More

by Kim Verified Customer Verified Customer

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Heather in customer service provided us with excellent service. Everything went very smoothly, including providing us with a loaner while our X3 was being repaired for a couple of days. service. Everything went very smoothly, including providing us with a loaner while our X3 was being repaired for a couple of days. More

by stacysoldato Verified Customer Verified Customer

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Heather was responsive and through- communication was timely and complete. I would recommend her to others timely and complete. I would recommend her to others More

by Johnpark0 Verified Customer Verified Customer

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I’ve had a wonderful experience with the leasing of my 740. From the sales rep Dan, the F@I manager Nicholas to the service coordinator Heather. First class organization that I send all of family and fri 740. From the sales rep Dan, the F@I manager Nicholas to the service coordinator Heather. First class organization that I send all of family and friends to. More

by NCAPPARELLI Verified Customer Verified Customer

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I always feel confident that my car will get done what I took it there for, and that it will be looked over for any other issues. I never feel that I am being upsold, but advised of any potential issues. took it there for, and that it will be looked over for any other issues. I never feel that I am being upsold, but advised of any potential issues. Pick up and drop off are convenient and I was offered a loaner as they did not have any waiting appointments. More

by Lfeathers Verified Customer Verified Customer

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Heather was so helpful. She clearly explained the service and my-vehicle was quickly completed. I will remember to ask for Heather for my service manager the next time I co She clearly explained the service and my-vehicle was quickly completed. I will remember to ask for Heather for my service manager the next time I come in. Many thanks More

by CBLGOLF0 Verified Customer Verified Customer

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