Heather Cullen

I've maintained my Honda at Lou Sobh for 10 years. Harold, Jimmie and Heather have always provided superior service. Harold, Jimmie and Heather have always provided superior service. More

by LARRY.WHITEL Verified Customer Verified Customer

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These guys here are amazing! !! Didn’t even have a doubt or question. Ted made the process as simple as ABC !! Didn’t even have a doubt or question. Ted made the process as simple as ABC More

by jamesraghubir Verified Customer Verified Customer

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They were very courteous and made sure my car got good service. The service was done in a reasonable amount of time service. The service was done in a reasonable amount of time More

by mkruben51 Verified Customer Verified Customer

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Efficient and all done in a timely manner. Heather Cullen was friendly and efficient. I liked the Spiced Pumpkin Latte too! Heather Cullen was friendly and efficient. I liked the Spiced Pumpkin Latte too! More

by spiritofbigcanoe76 Verified Customer Verified Customer

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service was completed in a timely manner with everything explained to my satisfaction. waiting area was clean and comfortable explained to my satisfaction. waiting area was clean and comfortable More

by bbklaft7 Verified Customer Verified Customer

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On Thurs Nov 21, I called service, spoke with a male employee and made an appt for Tues Nov 26 at 10am for my CRV recall work. On Mon Nov 25, I called to confirm the appt and spoke with Heather. She co employee and made an appt for Tues Nov 26 at 10am for my CRV recall work. On Mon Nov 25, I called to confirm the appt and spoke with Heather. She could not locate the appt. I was also told that you cannot make an appt for the recall work and have to call in every day to see if parts are available because they never know what Honda is sending, if any ... wow, how crazy is that! Heather later called back and told me 15 came in that day (Mon) but I couldn't make an appt for the repair beacuse it's first come, first served. I immediatly drove over for the repair. My first comment is that if the dealership cannot manage a scheduled appt, there is no hope for a rating above 1 star. My second comment is that either Honda or the dealer should be embarrased that you don't know what is coming in and cannot sched an appt for a recall on a safety item. I feel like either Honda or the dealer are dropping the ball on this and I've never encountered this lackadasical approach with any prior recalls. Heather was very helpful and explained what I described above. She was not the person that made my original appt. Overall, very disappointed on my first service experience for a new 2025 CRV. More

by davidccorbit Verified Customer Verified Customer

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Team needs to remember to reset the maintenance messages in the car computer following work completion. in the car computer following work completion. More

by pgranick2001 Verified Customer Verified Customer

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I always feel taken care of when I call Heather! She is very knowledgeable and professional. She is very knowledgeable and professional. More

by lcquilter24 Verified Customer Verified Customer

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This was a non-scheduled service on a busy Saturday. The quality of the service & completeness was top-notch. Never any pressure to 'do anything' - all explanations are very clear - with different opt The quality of the service & completeness was top-notch. Never any pressure to 'do anything' - all explanations are very clear - with different options. More

by JERRYGILL22 Verified Customer Verified Customer

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Heather was efficient,kept us updated on arrival of parts,accommodated our schedules,arranged for shorter installation time frame parts,accommodated our schedules,arranged for shorter installation time frame More

by BARB15 Verified Customer Verified Customer

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