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Heather Copeland
Heather Copeland at Shottenkirk Toyota Granbury
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Heather Copeland

Service Advisor

Shottenkirk Toyota Granbury

5100 U.S. 377
Granbury, TX 76049

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5.0
8 Reviews
5.0

8 Reviews

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8 Reviews of Heather Copeland

January 22, 2025

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Employee Rating

The service is above standards for excellence. I am thankful to Heather and Brook for always helping make a good experience. More

by JMartin
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Brooke Pierce

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Jan 23, 2025

Shottenkirk Toyota Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

January 19, 2025

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Employee Rating

I went for a dome light on my 4 Runner not working. Heather was very understanding and took initiative. Thanks Heather. More

by Meagan
Recommend Dealer
Yes
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Jan 20, 2025

Shottenkirk Toyota Granbury responded

Meagan, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

January 19, 2025

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Very kind employees. Heather my advisor was very kind and knowledgeable. I had all good experience. More

by Anthony
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Recommend Dealer
Yes
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Jan 20, 2025

Shottenkirk Toyota Granbury responded

Anthony, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Toyota Granbury!

January 19, 2025

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Employee Rating

I went in for my Toyota 4Runner’s dome light not working. Heather helped get the warranty to repair it. Thank you. More

by Meagan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 20, 2025

Shottenkirk Toyota Granbury responded

Meagan, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

January 19, 2025

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Employee Rating

I am very happy with the outcome of my service. Heather and Brooke helped me out tremendously. More

by DClark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brooke Pierce

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Jan 20, 2025

Shottenkirk Toyota Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

January 18, 2025

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Employee Rating

Wonder people and great service. I was very skeptical because all the reviews. Never trust other people’s opinions. Heather I will be taking all me services here. More

by iodides.phenols-64
Recommend Dealer
Yes
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Jan 20, 2025

Shottenkirk Toyota Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 29, 2024

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These folks really go out of their way to give you GREAT SERVICE! I bring ALL my vehicles to Shottenkirk Service Department. Thanks for the Great Service folks! More

by Paul Denman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cari Simpson, Garland Robinson, Alex Rodriguez, Brooke Pierce, Moriah Lennington, Efrain Eli Rodriguez

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Oct 30, 2024

Shottenkirk Toyota Granbury responded

Paul, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 22, 2024

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Employee Rating

The Service Advisor (Heather) kept me informed about the progress of the repairs throughout my visit. I was also informed about other potential problems found and the cost of the repairs. Shuttle Service More

by AVIATION1251
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Moriah Lennington

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Oct 23, 2024

Shottenkirk Toyota Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

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