Hayden Stevens | Page 7

I had a disappointing experience with Ford of New Port Richey due to a lack of professionalism, communication, and transparency throughout the process. From the beginning, there was a noticeable gap in cl Richey due to a lack of professionalism, communication, and transparency throughout the process. From the beginning, there was a noticeable gap in clear and timely communication, which made it difficult to get straightforward answers regarding my vehicle and the services being provided. I expected a higher level of professionalism but was instead met with inconsistent updates and unclear information. It often felt like I had to chase down answers rather than being proactively informed. Additionally, there was a lack of transparency regarding pricing and timelines, which caused unnecessary confusion and frustration. Good customer service relies on clear communication and honest dealings, and unfortunately, that was not my experience here. I hope the dealership takes steps to improve these areas moving forward. More

by guevararoblesomar Verified Customer Verified Customer

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I bought a 2020 Hyundai Santa Fe on March 5th it was around 7pm. I waited until almost 10pm before I was done with financing. The price listed on the website was 16,916.00 with 250.00 off when I click t around 7pm. I waited until almost 10pm before I was done with financing. The price listed on the website was 16,916.00 with 250.00 off when I click to get pre-approval through Captiol one (which I did do prior to coming to dealer). I spoke to a salesman over the phone intially. I signed a written purchase agreement for the 16,916.00 with my salesman that evening. It was late so the finance guy ran through the paperwork. The following day my wife pointed out the difference in the bill. I tried to call the sales guy, he said he would get ahold of the finance department and have them get back to me. I heard nothing back, the next day I called him again, he didn't answer so I left a message and sent him a text that I wanted a call. I also called the dealership about this and was asked to leave my number and name and I would get a call back, I did this 3 times on March 7th, and also waited on hold for over 30 minutes for someone to answer my call. Once again I'm told to leave my name and number. I tried calling everyday since. On Tuesday March 11th I finally spoke to finance department he said he would look into my files and call me back, it is now March 13th I still have not received a call back. I just want to know why the price of 16,916.00 went up to 19,868.42. I would not have signed the loan agreement if I knew I was getting scammed for 3 grand. I realize it was late and he was trying to get out of the office, but to take advantage of that to raise the cost is plain wrong. I have documentation of the actual price I was quoted from online. To ignore a customer and not try to fix the problem is wrong, unethical business practice and horrible customer service. I will be taking this situation to the attorney general and The BBB. If this is not remedied soon I will be forced to take additional measures. To be charged 3 grand over the price I intended to pay, will end up costing me thousands more than I agreed to pay. More

by daniel_welbourne Verified Customer Verified Customer

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First time buying from a dealership and was pleased with how professional hayden was. Would definitely recommend buying a car from here. how professional hayden was. Would definitely recommend buying a car from here. More

by chr1s021083 Verified Customer Verified Customer

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Thanks for a great buying experience! Hayden is a great guy and very knowledgeable about cars, Highly recommended working with Hayden and the rest of the staff at Ford of Port Richey. Hayden is a great guy and very knowledgeable about cars, Highly recommended working with Hayden and the rest of the staff at Ford of Port Richey. More

by mandelita77 Verified Customer Verified Customer

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Great service and overall buying experience. Couldn't be happier.. I will be back again. Couldn't be happier.. I will be back again. More

by piepiper69 Verified Customer Verified Customer

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Willing to work with you to help you find the car you want and helpful want and helpful More

by kyleba625 Verified Customer Verified Customer

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Hayden and Scotty were both very helpful! I appreciate them! God bless you all. John 3:16 I appreciate them! God bless you all. John 3:16 More

by tjkledzik1 Verified Customer Verified Customer

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Hayden was super sweet and very patient. I walked in knowing that I wanted a truck but didn’t know exactly what. I did not have a very open mind either. Hayden took his time to show me a bun I walked in knowing that I wanted a truck but didn’t know exactly what. I did not have a very open mind either. Hayden took his time to show me a bunch of trucks and I finally found one that I love. More

by Courtney Verified Customer Verified Customer

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The guys were awesome so happy I made my purchase! ! Made me very happy would recommend 100 percent ! Made me very happy would recommend 100 percent More

by Bobby5079 Verified Customer Verified Customer

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Friendly, answered any and all questions. Sales staff knows the vehicles and provided good service. Sales staff knows the vehicles and provided good service. More

by rds42587 Verified Customer Verified Customer

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