Hayden Hicks | Page 20

Worst experience ever! The absolute worst car buying or customer service after the sale experience I have ever had! I drove up from the Charlotte area on 10/31/15 to look a The absolute worst car buying or customer service after the sale experience I have ever had! I drove up from the Charlotte area on 10/31/15 to look at some used trucks that Jerry Hunt had advertised on their website. Upon arriving I was very impressed with the selection to say the least. After wondering around the lot for about 30 minutes looking at various models I was approached by one of their sales team members, Jeff Prince. Jeff was a very nice and down to earth guy that seemed to be almost too genuine to be a used car salesman. We chatted for a bit and ended up test driving a 2010 Chevrolet Silverado 4x4. After a pretty lengthy test drive I was pretty certain I had found what I was looking for. Upon arriving back at the lot we proceeded to go inside the main office to begin the paperwork and this is where things began to go backwards. Hayden Hicks is their finance guy who quite frankly is relatively rude and very pushy. I ended up buying the truck anyway despite my gut telling me not to. We negotiated a few items be addressed before I was to pick it up the following day and both Hayden and Jeff agreed. I signed the papers and went on with my day assuming that I had bought a nice truck from a reputable dealer who cared about their product and customers. Boy, I have never been so wrong! * I wasn't able to pick the truck up until the following Wednesday instead of the promised next day. *The items that were supposed to be addressed were not so I had to take the truck back for 3 more days. *I once again had to call multiple times to let them know that the issue still had NOT been addressed. At this time I was advised to take it to my local mechanic to get a quote and they may would allow me to have it repaired locally. Once they found out that my mechanic only does the things the right way and that obviously cost more, they said they would come get the truck and have it repaired for me. That was almost two weeks ago and they still have the truck! I have been given 2 dates of completion so far and neither has happened. I was just given a 3rd this morning and I have no faith that it will happen either. Not to mention I really have no idea what was actually done to my truck, who done it, what kind of parts were used etc. *I had to call 7 times, talk to 5 different people to get my license plate as the temporary plate they issued had expired. They finally told me they mailed the tag and it mysetriously showed up the mailbox the day they picked my truck up. The envelope had no postmarks or any other signs of it actually being processed in the mail. Point being, they lied about mailing the tag and attempted to sneak it in the mailbox the day they dropped the truck in hopes that I would never know. That was only 1 of the many lies that I have been told so far! *As of today I have owned the truck for 41 days, they have had possession of it for 16 of those 41 days and they will have it at least 2 more! Their words "we are helping you out"! All of this contact that I have had with them has been terrible! They always seem to be too busy to talk to the folks who have already purchased a vehicle as their concern is obviously on the next sale. Their customer service is by far the worst I have ever experienced, especially on a $25K purchase! I honestly have had better customer service at McDonald's while only buying a cup of coffee! I would highly discourage anyone from buying anything from Jerry Hunt Supercenter! This may not be the case on all of their dealings but they seem way to experienced for it to be the first time! Very unhappy customer that will make a point to tell everyone that I know exactly how my buying experience went! More

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Great service. Helpful associates. Bought a used car and would buy again. Rick and Hayden were very friendly and I would recommend Jerry Hunt again. Helpful associates. Bought a used car and would buy again. Rick and Hayden were very friendly and I would recommend Jerry Hunt again. More

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Great experience! I know what I want when I'm looking to purchase a vehicle. I don't want to haggle and I don't want to be treated like an idiot because I'm a woman. I I know what I want when I'm looking to purchase a vehicle. I don't want to haggle and I don't want to be treated like an idiot because I'm a woman. I can honestly say that this was by far the best vehicle buying experience I have ever had! I basically walked in, handed them the keys to my car, signed a few papers and walked out with a new (new to me) car. Rick was amazing to deal with and the whole staff was friendly. As a business owner I have bought several work vans and I appreciate the fact that this was so quick and easy!! I will return! More

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Great experience with new truck! Great selection. Rick with sales team honest and no pressure. Hayden with finance team willing to work and get a deal fair for both parties! Overall Great selection. Rick with sales team honest and no pressure. Hayden with finance team willing to work and get a deal fair for both parties! Overall great experience will definately consider with next purchase. Thank you Jerry Hunt team! More

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OUTSTANDING EXPERIENCE AS A 1ST TIME BUYER! !!! My husband and I went to Jerry Hunt looking for a truck. We knew we had no credit, and after a horrible experience and a dealership the week before we My husband and I went to Jerry Hunt looking for a truck. We knew we had no credit, and after a horrible experience and a dealership the week before we didn't have very high expectations. Bill Bean showed us an amazing truck and that was the one for us!! Bill was very patient with my decisions on down payment and etc, and Hayden was a Rockstar by getting us financed, and out the door quick. I highly recommend this dealership to anyone wanting a new vehicle, and it's the only place I will go from now on!!! More

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first time buyer! Ivan and Hayden catered to my personal needs when it came to finding the perfect vehicle for me! Both of them went above and beyond to help me. I will Ivan and Hayden catered to my personal needs when it came to finding the perfect vehicle for me! Both of them went above and beyond to help me. I will definitely be purchasing my next vehicle from Jerry Hunt! More

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Great help It was an awesome experience with all the help they gave us! They worked with us the best that they could, and got us in a GREAT car. It was an awesome experience with all the help they gave us! They worked with us the best that they could, and got us in a GREAT car. More

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Overall salesperson was great. Very friendly, helpful. Good experience and they took the time to give me a great deal. Very patient with my decision. Very happy with my decision of my GMC. Good experience and they took the time to give me a great deal. Very patient with my decision. Very happy with my decision of my GMC. More

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Excellent customer service all the way around I just purchased my 4th vehicle a 2013 Silverado 2500HD 4x4 dura max from this dealer and like always i am extremely pleased with the quality of the c I just purchased my 4th vehicle a 2013 Silverado 2500HD 4x4 dura max from this dealer and like always i am extremely pleased with the quality of the customer service this dealer offers. The Owner Todd Hunt has a great selection of vehicles. The Sales rep Raul Campos is excellent and helpful the Finance staff Arron Macabee and Hayden Hicks can work miracles and do there best to put you in the vehicle you really want. I give Jerry hunt auto sales 5 stars and if i decide to get another vehicle in the future i will go there first for sure. Thanks again guys. J Beck More

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Jeep wrangler I had an interesting time at this dealership. Orginally we went there on the premise that a 4 door wrangler we were attempting to purchase was 17900, I had an interesting time at this dealership. Orginally we went there on the premise that a 4 door wrangler we were attempting to purchase was 17900, as it stated on the website. We get there and they do not honor that, blaming it on the third party that handles the ads. Then they low ball offer my trade in, giving it about 15% less than other dealers. If i had not of wanted that jeep so badly I would of left, but I knew in the end, it was still a good deal. So we agree on some numbers, they replace all the tires on the jeep for me, and get a decent interest rate. So we move in to haydens office and while looking over the paperwork, I see they tossed another 2,000 warrenty in there, that had NEVER been mentioned. They spoke of a 2 year/26000 mile warrenty but acted as if they were not charging us for it, as if it was a gift. Then I request for it to be removed and hayden says it will make my payment go up, So now I am baffled, but at this point I am tired of fighting with them, so long story short, I got screwed, and let me want for this jeep blind my judgment. I still love the jeep, but do not recommend buisness with this dealership. I really enjoyed shawn and Mr. hunt but jason I and my mother were not to happy with. More

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