Hassan Movahedzadeh

Hassan said that my wife and I lied about a non negotiable add on that he applied to our financial agreement. So much for treating a customer like a customer. The finance department pushed a car al negotiable add on that he applied to our financial agreement. So much for treating a customer like a customer. The finance department pushed a car alarm on us that was apparently 'non negotiable' and that the KARR alarm 'could not be removed'. Turns out- the product could be removed and the finance department suddenly changed their tune once Toyota corporate got involved. More

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Mark Ashtini was very helpful with getting me into a new Tacoma. It was quick, and easy. Tacoma. It was quick, and easy. More

by Objuan00 Verified Customer Verified Customer

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The process was efficient, I felt I had the information I needed to make an informed decision, and finally, I felt the dealership tried to partner with me rather than compete with me for a great deal to be m needed to make an informed decision, and finally, I felt the dealership tried to partner with me rather than compete with me for a great deal to be made More

by zacharydunlap Verified Customer Verified Customer

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Hamid got me approved when it was almost impossible. He has amazing customer service and I recommend everyone go see him. I will be to tell everyone to go see him! He’s amazing! has amazing customer service and I recommend everyone go see him. I will be to tell everyone to go see him! He’s amazing! More

by dfaulkner94 Verified Customer Verified Customer

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Very nice and organized. I had my appointment very early and was told that my Prius would be ready in three hours max. I was ready just about two hours later. I was able to go to the office early. Magnifice and was told that my Prius would be ready in three hours max. I was ready just about two hours later. I was able to go to the office early. Magnificent! More

by fabricelemao Verified Customer Verified Customer

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BUYER BEWARE!!!!! AVOID THIS DEALERSHIP!!!!! After BUYER BEWARE!!!!! AVOID THIS DEALERSHIP!!!!! After the 2021 Toyota Mirai lease/2019 Lexus vehicle trade transaction on August 1, I was abandon BUYER BEWARE!!!!! AVOID THIS DEALERSHIP!!!!! After the 2021 Toyota Mirai lease/2019 Lexus vehicle trade transaction on August 1, I was abandoned by the Toyota of Santa Monica salesman, Ulises Villanueva; Manager, Hector Medina; and, the Finance Manager, Hassan Mohaved. Since we finished after closing time, Ulises failed to orient me about the function and safety features of the Mirai vehicle. The next day, I could not activate the Mirai Multimedia Screen Apps; and, he was not successful in helping me or even trying to find a solution. Furthermore, it took six phone calls to activate the Toyota remote services on the vehicle. An investigation has revealed that on August 8, 2021, Toyota of Santa Monica paid Lexus Financial for my vehicle trade: 2019 Lexus ES300H. However, three weeks had passed until they produced the check for the balance of equity. The dealership warns customers that there is a "No cooling-off period." Then, they don't pay you for a trade-in without a fight. Due to these egregious failures in customer service, I will never return to Toyota of Santa Monica for service or another vehicle purchase. More

by EncinoMan2021 Verified Customer Verified Customer

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My local dealership and they run a tight ship. Friendly team members and sales group. I feel like part of their family. I have purchased multiple cars and only get my Toyota vehicles serviced here. Great j team members and sales group. I feel like part of their family. I have purchased multiple cars and only get my Toyota vehicles serviced here. Great job!! More

by Gustavo Lopez Verified Customer Verified Customer

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Nice job, I really appreciate you guys and your dedication to customers and the follow up you have provided to me amd my significant other when needed, thanks! dedication to customers and the follow up you have provided to me amd my significant other when needed, thanks! More

by RCH135 Verified Customer Verified Customer

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Kevin Foster was a great help in helping my family and I get into the right car. I had a car in mind and it was a success. I highly recommend Toyota Santa Monica. I will definitely be shopping for next car get into the right car. I had a car in mind and it was a success. I highly recommend Toyota Santa Monica. I will definitely be shopping for next car here. More

by trisharamirez565 Verified Customer Verified Customer

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Thank you, Kevin! You were patient, professional and upfront which I very much appreciated. Your detail dept. left a bit to be desired, but to be fair it was late and past closing. Thank you Kevin! upfront which I very much appreciated. Your detail dept. left a bit to be desired, but to be fair it was late and past closing. Thank you Kevin! More

by bhblnd Verified Customer Verified Customer

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