Harold Stone
Harold Stone at Ciocca Toyota of Williamsport
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Harold Stone

Service Manager

Ciocca Toyota of Williamsport

203 Lycoming Mall Dr
Muncy, PA 17756

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4.6
313 Reviews
4.6

313 Reviews

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313 Reviews of Harold Stone

November 15, 2024

Dealership Rating
Employee Rating

They do a nice job with efficiency in getting my car in and out in a timely manner. Very friendly staff. More

by TWINGLE
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Recommend Dealer
Yes

November 15, 2024

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I’m happy with my experience at the service center. The staff was friendly and efficient. More

by THAASULMER
Service Price Transparency
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Recommend Dealer
Yes

November 14, 2024

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The toyota ciocca wasn't exactly terrible but ciocca all around is both my wife and myself tried getting the vehicle i purchased from ciocca chevy in Quakertown fixed we made calls for 3 weeks trying to get More

by shakejones2
Workmanship
Service Time
Recommend Dealer
No

Other Employees Tagged: Kory Eck

November 14, 2024

Dealership Rating
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Very kind and knowledge staff! Clean and friendly environment! Wait time was good and I was kept informed of what was going on with my vehicle! Thanks guys! More

by TAKER36
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Recommend Dealer
Yes

November 13, 2024

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Only complaint is the sloppy work putting on the tags. They are ripped and the work does not show care. More

by trkinneysr
Service Price Transparency
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Recommend Dealer
Yes

November 13, 2024

Dealership Rating
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Quality serivw and friendly professional staff. A short conversation about relection results had me annoyed but was quality. More

by Forrest McLean
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Recommend Dealer
Yes

Other Employees Tagged: Trumper employee, I won't give name. Never had problem before

November 13, 2024

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They provided very professional and prompt service with excellent communication. Andrew was knowledgeable and personable. More

by Mtrumpet
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Recommend Dealer
Yes

Other Employees Tagged: Andrew Strange

November 13, 2024

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Everyone associated with my experience was great! The inspection took a little extra time because a part had to be replaced, but the wait was well worth it. Thanks for everything. More

by JARCHER30
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: The technician, whose name I don't have in front of me now. Please see the explanatory video which was sent to my email.

November 13, 2024

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Employee Rating

I was very satisfied with the service department and sales department. They all were very professional. More

by EDEIS1
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Stacey

November 10, 2024

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Employee Rating

I was literally at the dealership for an oil change. The service was free because last time I got my oil changed the mechanic got grease and dirt all over inside of my cars leather interior… guess what More

by Hope
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 11, 2024

Ciocca Toyota of Williamsport responded

We sincerely apologize for the extremely disappointing experience you had at our dealership. It's clear that our service standards fell far below what we expect and what you deserve. We take customer satisfaction very seriously, and we're committed to resolving this issue and taking steps to prevent similar incidents in the future. We will investigate this matter thoroughly and take appropriate action. Please reach out to our dealership directly so we can discuss this further and work towards a satisfactory resolution. Your feedback is invaluable to us as we strive to improve our service.

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