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Hans Schackmann
11 Reviews
Dealership Experience
21 yrs, 4 mos
Industry Experience
33 yrs, 6 mos
11 Reviews of Hans Schackmann
August 01, 2023
We came 30 mins to closing, he stayed and got us in a newer CPO gx460. newer CPO gx460. More
by GEORGE_VELA
Verified CustomerOther Employees Tagged: Paul Rockett, Laura Brown, David Wasaff, JT Teodoro , Kenny Guerrero
February 24, 2023
After going to Westside Lexus, going to any other automobile dealership is like going to prison. Ross LeFevre automobile dealership is like going to prison. Ross LeFevre More
by ross25
Other Employees Tagged: Robert Parnell, Michael Lorch, Andrew Nagler, Jeffery Byers
September 22, 2022
Poor customer service and service recovery. Received a very dirty loaner car at 0800. It looked like ketchup or something in the brownish red family was over the front passenger seat and the ba Received a very dirty loaner car at 0800. It looked like ketchup or something in the brownish red family was over the front passenger seat and the back driver seat. Ashes all over the car despite it should be "no smoking". Called and left messages about this on two managers voicemail (@ 0900 when the office opened, again at 1000, and 1200) and both failed to pick up the phone to call me back to address my concerns. When I went in to pick up my car (after work @ 1730) I had to request to speak to the manger. When he finally came to speak to me, he informed me he didn't know I wanted him to call me back (despite me asking him to do so in my voicemail). All he could say at this point was, they have a process and obviously the process failed for me and he apologized for that. But why did I have to wait 8 hours to get an apology for driving a dirty car. I will NEVER go back to this dealership and I would not recommend them to anyone. I paid nearly $1000 for the poorest customer service I have ever received in my life. More
by rocnscott
Other Employees Tagged: Michael Lorch, Chase Clements , Service
July 02, 2022
Picked up my license plate excellent customer service. Drove up through service quick and convenient. Drove up through service quick and convenient. More
by bguillen23
Other Employees Tagged: Dominic Thornton , Not sure installed license plate on my new vehicle
February 21, 2019
Great deals!! Everyone was supper helpful!!! Price was perfect, did and got everything I could ask for! Worked with me on price of car, scheduled all my appointment Everyone was supper helpful!!! Price was perfect, did and got everything I could ask for! Worked with me on price of car, scheduled all my appointments for maintenance and gave me a great view of my future experience here. I love it! More
by ANDROWF
Other Employees Tagged: Robert Parnell, Michael Lorch, Ross Zuerner, Paul Rockett, Tracy Harbes, Jeremy Reardon, Wilber Escobar , Josh Guerra, Frank Mata
November 28, 2017
Waiting for dashboard replacement for more than 3 years I have been waiting for Westside Lexus to replace my 2008 Lexus RX 350 dashboard since 2015 and every time they said to just wait. I'm a Realtor and l I have been waiting for Westside Lexus to replace my 2008 Lexus RX 350 dashboard since 2015 and every time they said to just wait. I'm a Realtor and lots of my clients drive with me and it is so embarrassing for me when my client notice all the dashboard cracks and melting parts ...... Shame on you Lexus and Shame on you Westside Lexus. More
by Sameh Tadros
Other Employees Tagged: Bret Aldridge, Dale McMullen, Robert Parnell, Michael Lorch, Ross Zuerner, Tracy Harbes, Charles Perkins, Chris Nemoto, Andrew Nagler, Jacob Hershman, Fred Hernandez, Laura Brown, Scott Bissonett, Jocelyn Bui, Jeremy Reardon , Lana Collier, Erin Frampton, Alex Garza, Josh Guerra, Dave Haas, David Harvey, Andrew Tran, Michelle Zimmermann
March 23, 2017
AMAZING! Will Zamora is an amazing service advisor, very polite, my car was ready the same day, when I checked out Kim is the best! She explained to me everyth Will Zamora is an amazing service advisor, very polite, my car was ready the same day, when I checked out Kim is the best! She explained to me everything they did to my car.... Will and Kim deserve a raise! More
by Anag2510
Other Employees Tagged: Will Zamora
January 04, 2017
Bad Customer service I am second owner of a Lexus car. I used to go to Westside Lexus Service Center for all my car needs. I am not going back to this place the customer s I am second owner of a Lexus car. I used to go to Westside Lexus Service Center for all my car needs. I am not going back to this place the customer service is horrible not like it used to be in the past. They are rude starting from the service advisors that do not want to be responsible for the damages the employee makes. I am very happy with my car but the service at this center is so bad I will prefer to drive more to another Lexus that take to Westside. More
by Lexus owner
Other Employees Tagged: Scott Bissonett
September 25, 2016
Outstanding service from everyone Every time I have visited the dealership or the service center everyone is so nice and helpful. I would recommend to anyone. I will return when I pu Every time I have visited the dealership or the service center everyone is so nice and helpful. I would recommend to anyone. I will return when I purchase my next car. More
by wozmike
March 25, 2016
Outstanding personal service! I have two Lexuses The Lecus team is ready to serve my needs fr theemt I drive up and see my name with a big "Hi"just in front of it! Michael Lorch carefully oversees e The Lecus team is ready to serve my needs fr theemt I drive up and see my name with a big "Hi"just in front of it! Michael Lorch carefully oversees everything which transpires on his watch and Hans Schackmann makes certain all is going well on site. Chris Nemoto is always polite and prepared to do his best to look over and make certain all service is done properly! This is the nest team s customer could hope for, and , yes, I fo recommend this dealership to friends and acquaintances and neigjbors. More
by Yalta
Other Employees Tagged: Michael Lorch, Chris Nemoto
