Hans Gartner

First off I already knew what the check engine light was on for and I had asked the advisor if the sensor in questioned is covered under Mercedes emission extended coverage. She said we won’t know until it’ on for and I had asked the advisor if the sensor in questioned is covered under Mercedes emission extended coverage. She said we won’t know until it’s diagnosed first. So I brought in GL350 blue tech with a check engine light on and they diagnosed the first time saying it’s my intake manifold gaskets. I said the check engine light was on for diesel particular filter pressure differential sensor. They claimed the check engine light wasn’t on and I requested again for them to look at the check engine light. They finally addressed the light and said I need a new sensor and oh it’s not covered under warranty. I work in the auto business for over 10 years now, you can’t tell me you didn’t know if sensors are covered by emissions warranty. They charged me for the diagnostic that I already knew what was wrong I was only looking for it to be covered under the emissions extended warranty 250 plus sales tax $1.00. Super disappointed and I fixed the issue for $50 bucks verses $800 they wanted to replace a $50 sensor. More

by Matthew Verified Customer Verified Customer

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Always courteous. Always thorough! Always looking out for the customer! Updating the customer of finding a with pictures and quotes. Easy to use app while they are doi Always thorough! Always looking out for the customer! Updating the customer of finding a with pictures and quotes. Easy to use app while they are doing work to save time. More

by ANNIE8 Verified Customer Verified Customer

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I hope to find an authorized Mercedes service center before my next service. I’m not likely to return after poor service two years in a row. before my next service. I’m not likely to return after poor service two years in a row. More

by NOEMAIL_6669421 Verified Customer Verified Customer

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I took my car in she said she would need it till a certain day that day came around they had not even looked at my car yet. Meanwhile I’m driving my work truck around not efficient on fuel no complime certain day that day came around they had not even looked at my car yet. Meanwhile I’m driving my work truck around not efficient on fuel no complimentary vehicle to drive. Just as bad as Beaverton dealership. More

by Kinseybud Verified Customer Verified Customer

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Big shoutout to the folks at Mercedes-Benz of Portland! This place seriously rocks. You're not just the best in the Pacific NW, but you've set the bar sky-high for dealerships everywhere. The team over This place seriously rocks. You're not just the best in the Pacific NW, but you've set the bar sky-high for dealerships everywhere. The team over there is just awesome - helpful, knowledgable, and super friendly. Going to a dealership can sometimes be a hassle, but you guys make it feel like a breeze. It's clear you guys know your stuff and genuinely care about making sure everyone walks away happy. And let's not forget about the cars - top-quality every time. Each visit is more than just a purchase, it's a fantastic experience from start to finish. So here's to the crew at Mercedes-Benz of Portland, thank you for all you do. You've got a fan for life, and I can't wait to come back for my next Mercedes. Keep doing you! More

by Lovebenzforlife Verified Customer Verified Customer

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Excellent customer service. . will highly recommend The were prompt and did exceptional work on my car . will highly recommend The were prompt and did exceptional work on my car More

by nyamekye77 Verified Customer Verified Customer

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Good service clean place Easy access traffic Helpful Coffee with snack like it Tv screen make busy. Thank you for your service. Coffee with snack like it Tv screen make busy. Thank you for your service. More

by maharjan Verified Customer Verified Customer

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Great service department to work with. Always very honest and clear with any vehicle issues Always very honest and clear with any vehicle issues More

by MD1 Verified Customer Verified Customer

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Excellent job very professional and very helpful to make my 450 GL flac fixed and all the maintenance my 450 GL flac fixed and all the maintenance More

by ORITZWOODCARPENTRYLLC Verified Customer Verified Customer

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Quick and efficient as always. My go to place for servicing my car. Well done. My go to place for servicing my car. Well done. More

by GRLDLEWIS Verified Customer Verified Customer

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