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Hannah Prahter
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152 Reviews
152 Reviews
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152 Reviews of Hannah Prahter
March 17, 2025
I had an appointment and brought my Lexus ES350 in for its 15000 mile maintenance. My service advisor stated they recommend a front end alignment because our roads are so bad. I didn’t stop to think that its 15000 mile maintenance. My service advisor stated they recommend a front end alignment because our roads are so bad. I didn’t stop to think that my car drove perfectly with no pulling or wear on my tires. I thought the service department saw something wrong with my car that required an alignment, so I said okay. Driving home from the Price LeBlanc Lexus i fought the steering to keep the car on the road because it pulled to the right and my steering wheel was turned to the left. They had me come back in two more times before it was corrected. The second time I brought the car in, they gave me a colored paper to show the before and after the front end alignment but the car still pulled slightly to the right and my steering wheel was slightly turned to the left. The third time the mechanic rode with me so I could show him what was wrong. He clearly was mad because he had to work on it again. He drove my car aggressively and insisted that the car drifts to the right because the roads are slanted for water runoff. He said the steering wheel is turned to the left because the wind was blowing so hard. So he let me drive and I showed him how it pulls to the right, but he wouldn’t hear of it. We argued and he said he would put it on the rack and set the steering wheel wherever I wanted it. I insisted that I wanted it like it came from the factory. My car didn’t pull to the right before they aligned it and my steering wheel was perfectly straight and that’s how I want it. He put it on the alignment rack and called me to the back service department for me to set the steering wheel exactly straight, and that’s how he set it. When he finished working on it and pulled it around for my pick up, he left the service tag on the dash and it wasn’t washed as the service advisor had offered, as they always had as a courtesy. The customer satisfaction manager was very nice during the whole process and did ensure that my car would be fixed. Josh, my service advisor was very kind and patient and explained everything. But I’ve never been treated so rudely or disrespectfully by a service mechanic in my life. I just wanted them to fix what they broke and for my car to drive as good as it did before they touched it. More
by s.compton
Verified CustomerOther Employees Tagged: Lori Puhl , Josh Nodine
March 06, 2025
Great service. Attention to details & addressed my concerns. No pressure for unnecessary work. Very professional. Look forward to continuing my maintenance here. Attention to details & addressed my concerns. No pressure for unnecessary work. Very professional. Look forward to continuing my maintenance here. More
by HubbRC350fSport
March 05, 2025
Hannah was very kind and great. Everyone was nice and professional as per usual. Will be back for next service. Everyone was nice and professional as per usual. Will be back for next service. More
by LMC1959
Other Employees Tagged: Kim Colvin, Brooke Bercegeay, Sarah Sarfaraz, Jonathan Chouest
February 23, 2025
It cost $200 for my car to be broken into so they could replace my door handle. They also didn’t replace my whole entire door handle so there’s a piece missing. $600 later and it doesn’t look great. replace my door handle. They also didn’t replace my whole entire door handle so there’s a piece missing. $600 later and it doesn’t look great. More
by KATIEBLANCHE98
February 15, 2025
Everything was great. I love the service department at Price LeBlanc Toyota. Is that enough words? I love the service department at Price LeBlanc Toyota. Is that enough words? More
by JLAMBE10
Other Employees Tagged: Lucas DeLacerda, Melvin Burden, Brandon Brown, Cliff Settoon, Michael Hutchinson, Brooke Bercegeay, Brad Modenbach, Sarah Sarfaraz, Jonathan Chouest
February 12, 2025
the best dealership in Baton rouge and Hannah and Brooke does a great job in service does a great job in service More
by JOANIE2
Other Employees Tagged: Melvin Burden, Michael Hutchinson, Brooke Bercegeay, Missy Webb-Harris, Sandy Waters, Brad Modenbach, Sarah Sarfaraz, Jonathan Chouest, Kathryn Venable
January 30, 2025
Helped me by having loaner to get back & forth to work so I didn’t have to take time off I didn’t have to take time off More
by chans8237
Other Employees Tagged: Sandy Waters
January 27, 2025
I came to Price Leblanc Lexus on Friday, January 24, 2025 for the 40,000 mile service for my 2021 Lexus RX350. The service was fast and efficient. My wait time was only 36 minutes. The service advisor was for the 40,000 mile service for my 2021 Lexus RX350. The service was fast and efficient. My wait time was only 36 minutes. The service advisor was kind and very knowledgeable. More
by CJJACKSON1
January 26, 2025
. Answered my technical questions and fixed my issue. I am extremely happy with my serviceExcellent service department am extremely happy with my serviceExcellent service department More
by JDELABRETONNE
Other Employees Tagged: Michael Hutchinson, Brooke Bercegeay, Missy Webb-Harris, Sandy Waters, Brad Modenbach, Sarah Sarfaraz, Jonathan Chouest, Kathryn Venable
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