Hanna Morgan

I purchased a car at this dealership roughly 3 months ago. I live in New York, but I was having some car trouble and decided to trade my car in rather than fix it while being in Pennsylvania. I purchased ago. I live in New York, but I was having some car trouble and decided to trade my car in rather than fix it while being in Pennsylvania. I purchased a preowned 2017 Acura MDX. My sales person Hannah and the sales manager Tom both helped with the transaction. Before leaving the dealership, we noticed that one of the rear row headrest were missing in the car. Tom, the sales manager assured me that they were going to call the previous owner of the vehicle to see if they had the headrest at home. After driving back to New York with the vehicle, I contacted Hannah my sales person, and she confirmed that the head rest was in fact dropped off. I offered to send her a shipping label at my expense to have the headrest shipped to me directly instead of making the 3+ hour commute. She insisted that she would get back to me. I have now called the dealership at least dozen times and asked to speak with Hannah or Tom and have left multiple voicemails and neither of them have returned my call. I'm extremely disappointed in the lack of communication and Customer service. I used to work for Acura from 2014 to 2019 and have always owned them. I'm a huge fan. I was a top sales person at my dealership throughout my tenure. If I would've treated my customers the way I have been treated I would never have been successful. Cautious when buying a vehicle at this dealership as they were nice to me prior to taking delivery of the vehicle. If I had an option, and knew the quality of communication I would've received prior to purchasing my vehicle at that dealership, I would have purchased anywhere else but here. Buyer beware! More

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Tom,Hanna and John were great to deal with. My wife and I were very satisfied with how we were treated.I In my estimation they were all 10’s My wife and I were very satisfied with how we were treated.I In my estimation they were all 10’s More

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They were all great to deal with. Will definitely recommend them. Great people and dealership.. Will definitely recommend them. Great people and dealership.. More

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George and the rest of the Acura team were so great to work with. I couldn't be happier with my experience! work with. I couldn't be happier with my experience! More

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I purchased my first Acura RDX from Motorworld last week. My salesperson Hanna Morgan and manager Tom Casey gave me a fair price and a no pressure sales experience. My salesperson Hanna Morgan and manager Tom Casey gave me a fair price and a no pressure sales experience. More

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