Hank Santos
Hank Santos at Herb Chambers BMW of Boston
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Hank Santos

Service Manager

Herb Chambers BMW of Boston

1168 Commonwealth Ave
Boston, MA 02134

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4.5
35 Reviews
4.5

35 Reviews

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35 Reviews of Hank Santos

February 15, 2025

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Staff and crew very professional, friendly and clean environment. Samik very supportive answer all my concerns. More

by M22tex
Service Price Transparency
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Recommend Dealer
Yes
Feb 17, 2025

Herb Chambers BMW of Boston responded

Thank you for the fantastic feedback! We're delighted to hear that Samik and our team at Herb Chambers BMW of Boston provided a professional and friendly experience. We appreciate your support!

January 15, 2025

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Ease of scheduling, constant communication, fast and efficient service, great people - very satisfied and would recommend More

by andrei.1.vorobyov
Service Price Transparency
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Recommend Dealer
Yes
Jan 15, 2025

Herb Chambers BMW of Boston responded

We're delighted to hear that you had a seamless experience with us at Herb Chambers BMW of Boston! Thank you for recommending our team, and we look forward to serving you again in the future.

October 01, 2024

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Customer service was great told me everything that was needed for the car. And the pricing quote was clearly price and the service tech kept my car clean I was very impressed More

by McZoona
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Recommend Dealer
Yes
Oct 02, 2024

Herb Chambers BMW of Boston responded

McZoona, we're delighted to hear that you had a great experience with our team at Herb Chambers BMW of Boston. Thanks for the positive feedback!

August 13, 2024

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Excellent…Service is outstanding! Mark Ravin is just the best! I highly recommend this dealership! More

by Brendaruggiero
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Recommend Dealer
Yes

Other Employees Tagged: James Gibbons, Matt Krappe, Higor Teixeira , Mark Ravin

Aug 14, 2024

Herb Chambers BMW of Boston responded

Brenda, Thank you for the awesome review! We look forward to your next visit! - Herb Chambers BMW of Boston

July 26, 2024

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Higor is a pleasure to deal with. Clearly knowledgeable and effective in delivering your car on time and ship shape. The whole team at HC inspires confidence. They work hard and s More

by dianeclaire2
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Recommend Dealer
Yes
Jul 29, 2024

Herb Chambers BMW of Boston responded

Diane, thank you for recognizing Higor and the team at Herb Chambers BMW of Boston! We're glad to hear they inspired confidence and delivered excellent service. Enjoy your new car!

June 11, 2024

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Service advisors do the best they can to be honest but there is absolutely no way they can earn a living and be honest working for Herb Chambers. For whoever is reading this, make sure you actually get th More

by HFN
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Recommend Dealer
No

Other Employees Tagged: Mohammed Omar

Jun 11, 2024

Herb Chambers BMW of Boston responded

Your feedback is concerning, and I apologize for any inconvenience you've experienced. We strive to provide complete and honest service, so it's disappointing to hear about your repeated issues. If you're open to discussing this further or have additional concerns, please reach out directly. Thank you, Melissa Steffy - General Manager - msteffy@herbchambers.com

June 07, 2024

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Tremendous Service and Parts Director. Place runs like a top. Best in class! Only place I’d ever bring the wife’s Beamer! More

by J-Bones
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Recommend Dealer
Yes
Jun 07, 2024

Herb Chambers BMW of Boston responded

Thanks for the fantastic feedback! We're delighted to hear that our team at Herb Chambers BMW of Boston provided top-notch service. We look forward to seeing you again next time!

May 02, 2024

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Judith was a pleasure to work with and handled the situation with care. Chat wait to visit again More

by Bgthree.bg
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Recommend Dealer
Yes
May 02, 2024

Herb Chambers BMW of Boston responded

We're so glad you had a five-star visit with Judith! We appreciate your kind words and look forward to serving you in the future! - Herb Chambers BMW of Boston

April 20, 2024

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Great service been a customer for over 20 years and have 3 BMW’s in family. Have bought numerous cars from Herb Chambers and get my cars always serviced there. More

by BMW Guy
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Recommend Dealer
Yes
Apr 22, 2024

Herb Chambers BMW of Boston responded

We're grateful for your loyalty over the years! It's always a pleasure to assist you at Herb Chambers BMW of Boston. Here's to many more years and BMWs in your family!

March 31, 2024

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Service manager Henrique in bmw Boston always excellent excellent excellent … loyal customer ARMEN and Vahe More

by Armen37
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Recommend Dealer
Yes
Apr 01, 2024

Herb Chambers BMW of Boston responded

Hi Armen and Vahe! We're delighted to know that Henrique has been providing excellent service at Herb Chambers BMW of Boston. Thank you for your loyalty and the stellar review!

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