Hank Ayaad | Page 2

Great people who are willing to your needs and wants. and will to see that you get what you want. Just a great dealer whit great employees. and will to see that you get what you want. Just a great dealer whit great employees. More

by DG23662 Verified Customer Verified Customer

Report | Print

I had an outstanding experience at Southern Dodge in Newport News. The entire team was professional, friendly, and made the buying process quick and stress-free. I ended up purchasing two vehicles becau Newport News. The entire team was professional, friendly, and made the buying process quick and stress-free. I ended up purchasing two vehicles because of how great the service was and the quality of the deals they offered. Everyone I worked with was knowledgeable and honest—no pressure, no gimmicks, just straight answers and a real willingness to help. They made sure both vehicles were detailed, fueled, and ready to go, and followed up afterward to make sure everything was perfect. If you’re looking for a dealership that truly values its customers and delivers on its promises, I highly recommend Southern Dodge of Newport News. I couldn’t be happier with my experience and my new vehicles! More

by WADEKGARNETT Verified Customer Verified Customer

Report | Print

No pressure; fair priced. A good buying experience with a lot of inventory. Would work with them again A good buying experience with a lot of inventory. Would work with them again More

by sixwinks Verified Customer Verified Customer

Report | Print

They always prioritize my time and service my vehicles efficiently with a quick turnaround d time. Deal with confidence! efficiently with a quick turnaround d time. Deal with confidence! More

by Separationdrmr84 Verified Customer Verified Customer

Report | Print

Akbar is the BEST! Everyone was super helpful and accommodating! Highly recommend buying from Southern Newport News! Everyone was super helpful and accommodating! Highly recommend buying from Southern Newport News! More

by justinwood1981 Verified Customer Verified Customer

Report | Print

I had the pull-down step installed on my new RAM 1500, and the service was fantastic. I arrived right at my scheduled appointment time (3:30 PM), and the vehicle was ready in under 30 minutes—even though and the service was fantastic. I arrived right at my scheduled appointment time (3:30 PM), and the vehicle was ready in under 30 minutes—even though I’d been told the installation might take 1 to 1.5 hours. One of the best service experiences I’ve ever had! More

by TOMBOCK Verified Customer Verified Customer

Report | Print

Very professional dealership with great Sales and Management team. I have bought 4 vehicles from this Southern dealership. Management team. I have bought 4 vehicles from this Southern dealership. More

by ROBBIEFAIR Verified Customer Verified Customer

Report | Print

I arrived yesterday after a very long day at work, already frustrated, and the computer for the finance application wasn’t working correctly so I was having a time getting started. Despite that, the e already frustrated, and the computer for the finance application wasn’t working correctly so I was having a time getting started. Despite that, the entire sales team that was there with us, Josh Tyson, Dominic Bennett, Hank and our sales assoc Will, were all going above and beyond to ensure we got everything taken care of, all while making jokes, keeping the energy up and just trying to bring up my obviously bad mood. (it worked). The sales experience was great, start to finish, and Hank was right there alongside his team working on anything he needed to. I was there for maybe a total of 2hrs start to finish, trade in and all, on a very busy end of month day. I was extremely impressed at the experience. More

by Joy de Lande Verified Customer Verified Customer

Report | Print

To Whom It May Concern, On September 9, 2025, I purchased and financed a brand-new 2026 RAM 1500 Limited Longhorn (~$90,000) from Southern CDJR Newport News (12629 Jefferson Ave). Within two day purchased and financed a brand-new 2026 RAM 1500 Limited Longhorn (~$90,000) from Southern CDJR Newport News (12629 Jefferson Ave). Within two days, the vehicle developed multiple system issues: 1. Home screen intermittently fails to load TomTom maps 2. LaneSense “Vibration” feedback not working 3. Navigation locked to home address (system unusable) 4. HUD stuck on home address (linked to navigation issue per master tech) 5. Compass displays “--” instead of direction 6. Pedestrian brake warning not engaging The vehicle was brought to the service department on September 17, where it remained for nearly two weeks without resolution or meaningful updates. Despite repeated attempts to obtain information, no one from the service team or Service Manager reached out with progress reports or timelines. Only the Sales Manager Josh Tyson consistently communicated and tried to assist — even suggesting a potential vehicle exchange when it appeared the issues could not be resolved. On September 26, I returned to the dealership and escalated the matter directly to General Manager Hank Ayaad, who was unaware of the ongoing situation. Astonishingly, within 24 hours of his involvement, I received confirmation that all six issues had been successfully repaired by a master technician. Summary The lack of communication, accountability, and urgency from the service department is unacceptable. My brand-new vehicle remained in service for two weeks with no resolution — only to have all issues “miraculously” fixed in less than a day once the General Manager became aware. This experience reflects a serious breakdown in internal communication and customer service within the dealership’s service operations. I respectfully request that this matter be reviewed to ensure no other customer experiences similar delays or neglect in the future. Sincerely, Dr. Bock (repeat customer -- I purchased 3-4 vehicles from this locations within three years) More

by TOMBOCK Verified Customer Verified Customer

Report | Print

The staff/personnel were most professional and receptive to to my needs and plans. The deal was superp and met my goals. Everything promised was followed through with intent to please and secure a future to to my needs and plans. The deal was superp and met my goals. Everything promised was followed through with intent to please and secure a future with the customer and vehicle….. I have nothing but praise for their services…!!!! More

by LGRAY117 Verified Customer Verified Customer

Report | Print