Haliey Smith
Haliey Smith at Laird Noller Ford of Lawrence
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Haliey Smith

Service Advisor

Laird Noller Ford of Lawrence

935 West 23rd St
Lawrence, KS 66046

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4.2
119 Reviews
4.2

119 Reviews

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119 Reviews of Haliey Smith

January 07, 2025

Dealership Rating
Employee Rating

We always receive great service when taking all of our vehicles to any Laird Noller locations. More

by cheerchic013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 08, 2025

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with our service department.

January 04, 2025

Dealership Rating
Employee Rating

You guys were awesome to deal with. Your time frame was shorter than you estimated and you finished up the work on my vehicle way ahead of schedule. I really appreciate the work that yo More

by daniel2couture
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Andrew

Jan 06, 2025

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with our service department.

January 04, 2025

Dealership Rating
Employee Rating

Deducted a star because contacting the service department was difficult. Left messages (over a one week period) and no return call. Walked in and made appointment for recall on our Edge. Car was done in a ti More

by gmamoomoo12
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jan 06, 2025

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with our service department. We apologize for the issues getting ahold of us. We have began to change our internal structure in particular as it pertains to handling inbound calls, so the hope is it gets easier to schedule via phone. We do offer convenient online scheduling options on our website. Thank You for your feedback and for choosing Noller Ford Lawrence for your most recent service visit.

December 23, 2024

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Great service, friendly staff and fair prices. Completed service on my vehicle ahead of promised date. More

by lextonllc
Service Price Transparency
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Recommend Dealer
Yes
Jan 02, 2025

Laird Noller Ford of Lawrence responded

Thanks for your sharing your experience with our dealership! We appreciate you very much, Price transparency and customer satisfaction is #1 on our list! Thanks again for servicing your vehicle with us.

December 21, 2024

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Nice couches and chairs for waiting on your car, along with water, coffee, etc. Dealer personnel were very friendly and welcoming. More

by sgraham
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Josh Andrew

Jan 02, 2025

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with our service department.

December 19, 2024

Dealership Rating
Employee Rating

Poorest service ever from this dealership! Will never buy another Ford again going to Honda. More

by Sheriholladay
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Jade does not follow through to let you know what is going on. I had to be the one to call to see how it was going. No sense of urgency.

Jan 02, 2025

Laird Noller Ford of Lawrence responded

We appreciate you sharing your concerns with us and I'm sorry to hear about your experience. It's disappointing to know we didn't meet your expectations. We strive to provide transparency and fairness in our dealings, and your feedback is valuable in helping us improve. If you'd like to discuss this further, please reach out to me directly at amancuso@lairdnoller.com My name is Angela

December 18, 2024

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Employee Rating

I only use this dealership now that Chris charay has taken over. I think I've bought 4 from him already More

by td542
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jan 02, 2025

Laird Noller Ford of Lawrence responded

Thanks for your sharing your experience with our dealership! We appreciate you very much are grateful that Chris is here! Thanks again for being a loyal customer.

December 18, 2024

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Employee Rating

Great customer waiting area. Nice reps. Informed us tires were low tread and rotating them would be unnecessary. Discounted full service cost to reflect that. Offered pricing More

by jayhawkguy.1
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Josh Andrew

Jan 02, 2025

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with our service department.

December 10, 2024

Dealership Rating
Employee Rating

My service was great and very fast! My advisor Amber was informative and very kind! More

by Shealee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amber Mitchell

Dec 17, 2024

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with our dealership! We appreciate you very much!

December 10, 2024

Dealership Rating
Employee Rating

The service department, especially Kaitlyn, really prioritized customer safety and really went above and beyond to make the experience a good one. More

by mbonura0
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Andrew , Katlyn smith

Dec 17, 2024

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with our dealership! We appreciate you very much!

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