Haliey Smith
Haliey Smith at Laird Noller Ford of Lawrence
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Haliey Smith

Service Advisor

Laird Noller Ford of Lawrence

935 West 23rd St
Lawrence, KS 66046

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4.2
153 Reviews
4.2

153 Reviews

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153 Reviews of Haliey Smith

March 29, 2025

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Employee Rating

The lady that checked us in to get the truck looked at assumed that we put stop leak in our ac unit and then the ac guy would not look at our ac and just told us that we needed a whole new unit. We took i More

by bodie V
Service Price Transparency
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Recommend Dealer
No

March 27, 2025

Dealership Rating
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Laird Noller's service people are all excellent. I have rarely taken my 2014 F150 King Ranch to a dealer, but when I needed a new motor/engine, there was no better place to go. The new engine deve More

by D.Lee.O
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Katlyn

Mar 28, 2025

Laird Noller Ford of Lawrence responded

Thank you so much for taking the time to leave such an excellent review. We are very glad you had such a great experience and look forward to assisting you in the future!

March 25, 2025

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Everyone was friendly and did their part. Work was completed on schedule and checkout was efficient. More

by aabel0
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Mar 28, 2025

Laird Noller Ford of Lawrence responded

Thank you so much for taking the time to leave such an excellent review. We are very glad you had such a great experience and look forward to assisting you in the future!

March 25, 2025

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Had an appointment at 9. Was told that's not when the repairs start. And that it could take all day as it was Friday, mind you I setup the appointment 2 weeks beforehand. Was More

by SOWERS.122
Service Price Transparency
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Recommend Dealer
Yes
Mar 28, 2025

Laird Noller Ford of Lawrence responded

We are sorry to hear we didn’t fully meet your expectations. If we can be of further assistance please reach out to us at customerconcerns@lairdnoller.com thank you

March 22, 2025

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Service was awesome and I would recommend this car dealer to my friends and family More

by SPRULYNN723
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Mar 28, 2025

Laird Noller Ford of Lawrence responded

Thank you so much for taking the time to leave such an excellent review. We are very glad you had such a great experience and look forward to assisting you in the future!

March 22, 2025

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Employee Rating

I took my car in because the check engine light was on. I was contacted the same day with the prognosis and told the parts would be ordered and in the next day. I had a rental which had to be returned by More

by cawaisner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jade

Mar 28, 2025

Laird Noller Ford of Lawrence responded

We are sorry to hear we didn’t fully meet your expectations. If we can be of further assistance please reach out to us at customerconcerns@lairdnoller.com

March 16, 2025

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Employee Rating

They do a good job with their work for the service I brought it in for and pointed out items that would need attention. However, the prices quoted were way too much. More

by Meanal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 17, 2025

Laird Noller Ford of Lawrence responded

Thank you for sharing your experience with us! We’re glad to hear that our service team did a great job and provided helpful insights about your vehicle’s needs. We understand that pricing is an important factor, and we always strive to provide fair and competitive rates. If you have any questions about the estimates or would like to explore possible options, please feel free to reach out. We appreciate your feedback and the opportunity to serve you! customerconcerns@lairdnoller.com

March 14, 2025

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Employee Rating

Amazing service and attention to detail! Kept us informed the whole time! We will always recommend this dealership ! More

by sarah.durino
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Ann Neice, Chris Charay

Mar 17, 2025

Laird Noller Ford of Lawrence responded

Thank you for your wonderful feedback! We're thrilled to hear you had an amazing experience and felt well-informed throughout the process. We truly appreciate your recommendation and look forward to serving you again!

March 12, 2025

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They did what I was expecting. Friendly and competent service. I wish they had a detailing option. More

by CAROLCLEMENTI57
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Mar 17, 2025

Laird Noller Ford of Lawrence responded

Thank you for your feedback! We're glad you had a great experience with our friendly and competent team. Respond to the customer concerns email about detailing- that should always be an option in our service departments. customerconcerns@lairdnoller.com

March 06, 2025

Dealership Rating
Employee Rating

Fast and friendly service. Service counter staffed by knowledgeable and friendly Laird Noller employees, who seem to love their job. More

by sharkmsm1717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 08, 2025

Laird Noller Ford of Lawrence responded

Thank you for taking the time to recognize our team and share your positive experience! We truly appreciate your support and are grateful for the opportunity to serve you. If there’s anything else we can do for you, don’t hesitate to reach out!

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