Haliey Smith

Laird Noller Ford of Lawrence responded

Thank you for sharing your experience! We’re happy we could get you scheduled quickly and take care of your oil change without delay. We appreciate your kind words and look forward to helping you again next time!

Laird Noller Ford of Lawrence responded

Thank you for taking the time to leave a review! We’re glad to hear the recall service was handled smoothly and completed quickly during your visit. We appreciate your trust in us and look forward to helping with any future service needs.

Laird Noller Ford of Lawrence responded

Thank you for the great feedback! We're happy to hear that Jayde kept you informed and that your repairs were completed quickly and on time. We’ll be sure to pass along your kind words to her — she’ll appreciate it! Thanks again for choosing Laird Noller. We look forward to serving you again in the future!

Laird Noller Ford of Lawrence responded

Thank you for the great feedback! We’re glad Haley made you feel welcome and that we could get your tires done quickly. We appreciate you recognizing our hard work and look forward to helping you again!

Laird Noller Ford of Lawrence responded

Thank you for your feedback and for sharing your experience. We’re glad to hear that the initial process went well, but we sincerely apologize for the delay and lack of communication regarding your air conditioner hose replacement. We want to get this resolved for you as quickly as possible. Please feel free to reach out directly to us at customerconcerns@lairdnoller.com or give us a call so we can prioritize your appointment and keep you updated. Thank you for your patience, and we look forward to making this right.

Laird Noller Ford of Lawrence responded

Thank you for sharing your experience! We’re happy to hear that our team was friendly and accommodating and that you appreciated the updates during your service. It’s great to know we could take care of everything in one visit and get your car back to running smoothly. We appreciate your business and look forward to serving you again!

Laird Noller Ford of Lawrence responded

Thank you for sharing your kind feedback! We're so happy to hear you had a great experience with us!

Laird Noller Ford of Lawrence responded

Thank you for your feedback. We’d like to clarify a few details regarding your recent experience. The last time your vehicle was in our service department was in April, at which time we addressed and resolved the issues you brought to our attention. During that visit, we also noticed a screw in your front tire prior to delivery—we let you know right away, stayed late to repair it, and completed the work at no cost to you. We did not receive any mention of a USB or charger issue at that time. Regarding your current concerns, it’s important to note that a number of miles and several months have passed since that visit. Unfortunately, extended warranties—such as the one you had through Millennium—are strictly enforced based on mileage and time limits. We understand the frustration that comes with denied coverage, but once a vehicle exceeds those limits, the warranty company does not allow us to proceed with any claims. We always aim to support our customers, but when threats are made, we must cut the conversation short. We’re here to help when approached in good faith and would still be happy to discuss your service needs if you'd like to reconnect. Please feel free to reach out to our service manager Brandon Hofelt, or our GM Chris Charay.

Laird Noller Ford of Lawrence responded

Thank you for stopping by and for the great review! We’re glad we could get you in quickly and provide service that left you happy. Safe travels, and we hope to see you again whenever you need us!

Laird Noller Ford of Lawrence responded

We're happy to know that Shelby's service stood out in a positive way! Thank you for your recommendation. We look forward to taking great care of you again and all the friends you recommend in the future!