Haliey Smith
Haliey Smith at Laird Noller Ford of Lawrence
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Haliey Smith

Service Advisor

Laird Noller Ford of Lawrence

935 West 23rd St
Lawrence, KS 66046

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4.2
115 Reviews
4.2

115 Reviews

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115 Reviews of Haliey Smith

December 21, 2024

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Employee Rating

Nice couches and chairs for waiting on your car, along with water, coffee, etc. Dealer personnel were very friendly and welcoming. More

by sgraham
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Josh Andrew

December 19, 2024

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Poorest service ever from this dealership! Will never buy another Ford again going to Honda. More

by Sheriholladay
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Recommend Dealer
No

Other Employees Tagged: Jade does not follow through to let you know what is going on. I had to be the one to call to see how it was going. No sense of urgency.

December 18, 2024

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I only use this dealership now that Chris charay has taken over. I think I've bought 4 from him already More

by td542
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Recommend Dealer
Yes

December 18, 2024

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Great customer waiting area. Nice reps. Informed us tires were low tread and rotating them would be unnecessary. Discounted full service cost to reflect that. Offered pricing More

by jayhawkguy.1
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Recommend Dealer
Yes

Other Employees Tagged: Josh Andrew

December 10, 2024

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My service was great and very fast! My advisor Amber was informative and very kind! More

by Shealee
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Recommend Dealer
Yes

Other Employees Tagged: Amber Mitchell

Dec 17, 2024

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with our dealership! We appreciate you very much!

December 10, 2024

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The service department, especially Kaitlyn, really prioritized customer safety and really went above and beyond to make the experience a good one. More

by mbonura0
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Recommend Dealer
Yes

Other Employees Tagged: Josh Andrew , Katlyn smith

Dec 17, 2024

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with our dealership! We appreciate you very much!

December 08, 2024

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Did a great job getting the truck fixed and going so we could get back on the road More

by Pinehurstmedic
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Recommend Dealer
Yes

Other Employees Tagged: Josh Andrew

Dec 09, 2024

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with our service department.

December 07, 2024

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Employee Rating

The truck got in and out in a little over an hour. I think that was good time. There weren't fingerprints all over the hood. The floor mat wasn't dirty, the steering wheel wasn't sticky, and I didn't More

by MRDETERS
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Recommend Dealer
Yes

Other Employees Tagged: Josh Andrew

Dec 07, 2024

Laird Noller Ford of Lawrence responded

Thanks so much for taking the time to review your experience at our service department. We are so glad it was a positive one!

December 06, 2024

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When I purchased my Mazda, I didn’t want to pay the $3500 for maintenance. They had a Finance said they were due five years or 60,000 miles for like tire rotation and oil changes which is what we’ve always h More

by dhoxworth
Service Price Transparency
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Recommend Dealer
No
Dec 07, 2024

Laird Noller Ford of Lawrence responded

Please reach out to me directly. My name is Angela and my email is amancuso@lairdnoller.com We cannot locate your record of service by your username alone. We are sorry to hear you felt badly about your experience however we do not sell new Mazdas. We have really tried to understand your review and we ARE as honest and transparent as they come when it comes to pricing so we'd appreciate an understanding of how we can improve since you felt so strongly. Several of the people you mentioned haven't worked for the dealership for some time now, so we just want to be sure we are addressing the correct people. Looking forward to your response. Thank You

December 05, 2024

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Was done in about an hour and half on the same day, so very convenient, only problem was they did not reset the engine light, but I got it done . Thanks. More

by alonzomb
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Dec 05, 2024

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with our service department.

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