Hailee Politz | Page 8

Toyota of Scranton responded

JLCAREY68, Thank you so much for the fantastic review! We're thrilled to hear that your experience was smooth and efficient. Our team strives to provide quick and excellent service, and it's great to know we hit the mark for you. If you need anything else or have any more questions, feel free to reach out. Safe travels and we look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

Thank you for taking the time to provide your feedback. We're truly sorry to hear about your recent experience and understand your frustration. Resolving issues for our customers is a top priority, and it’s disappointing to hear that we fell short in addressing your concerns with your 2023 Tundra. We want to make things right. Could you please reach out to us directly at 570.702.8776, so we can discuss your concerns in detail and find a solution? Your satisfaction is important to us, and we’re committed to ensuring that your issues are resolved promptly. Thank you for giving us the opportunity to address this matter. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

TRCOBRIN, Thank you for your wonderful review! We’re thrilled to hear that you’ve consistently experienced courteous and pleasant service, and that you find our waiting area comfortable. It’s great to know that you’ve never had any issues with us. We appreciate your continued trust and support, and we look forward to providing you with excellent service in the future. If you need anything at all, don’t hesitate to reach out! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

STEVEN.CARROLL12, Thank you for your kind words! We're thrilled to hear that you received excellent service and that our team was able to find the right solutions for you. We take pride in our commitment to customer satisfaction and are glad to know our efforts made a positive impact. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

EMMA1764, Thank you so much for your fantastic review! We're thrilled to hear that Hallie provided you with such excellent service that you'd consider taking the bus if she ever left. We'll be sure to share your kind words with her. We're lucky to have such a dedicated team member, and we're grateful for your loyalty to Toyota of Scranton. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again! Best regards, Toyota of Scranton Team

Toyota of Scranton responded

Thank you for sharing your feedback. We apologize that your experience did not meet your expectations. We strive for transparency in all of our transactions and regret if there was any misunderstanding regarding the vehicle's condition. We take pride in being upfront about our "as is" vehicles, ensuring that all customers are fully informed before making a purchase. We provided a complimentary diagnosis as a gesture of goodwill and recommended further consultation with Audi specialists to address your concerns. We are sorry to hear you had a disappointing experience at our dealership. Regards, The Toyota of Scranton Team

Toyota of Scranton responded

JMESSNER219, Thank you for sharing your feedback! We are delighted to hear that you find our dealership satisfactory and that you are on your 5th lease of the RAV4 with us. Your loyalty means a lot to us. We are especially pleased to know that Hailee was very helpful and ensured your car was washed. We strive to provide exceptional service to all our customers, and it’s wonderful to hear that Hailee met your expectations. If there is anything more we can do for you, please don’t hesitate to let us know. We look forward to continuing to serve you in the future! Best regards, Mary Jo Preno Vice President of Guest Experience

Toyota of Scranton responded

Lori, Thank you so much for your wonderful review! We are thrilled to hear that you consistently have great experiences with us, from purchasing your vehicle to scheduling service appointments. Our team takes great pride in providing friendly and exceptional service, and it's rewarding to know that we have met and exceeded your expectations. Your kind words motivate us to continue delivering the best possible experience for all our customers. If there is anything more we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future! Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear D11O13T45, Thank you so much for your wonderful review! We are thrilled to hear that you had an excellent experience with our service department. Hailee truly is a pleasure to work with, and we're glad she made your repair process easy and stress-free. Your kind words mean a lot to us, and we appreciate your trust in Toyota of Scranton. We look forward to serving you again in the future. Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear Jared, Thank you for your feedback! We're pleased to hear that you were happy with the service you received while having your car worked on. Providing excellent service is our goal, and we're glad we met your expectations. If you need any further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future. Best regards, Service Team Toyota of Scranton