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Hailee Politz
Hailee Politz at Toyota of Scranton
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Hailee Politz

Service Advisor

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

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5.0
27 Reviews
5.0

27 Reviews

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27 Reviews of Hailee Politz

November 26, 2024

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Employee Rating

Taken care of problem solved. Took vehicle in without appt because of warning that came up More

by DAHRDH
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 28, 2024

Toyota of Scranton responded

DAHRDH, Thank you for sharing your experience! We’re glad we could assist you promptly and resolve the issue with your vehicle, even without an appointment. Your trust in us means a lot, and we’re always here to help whenever you need us. Safe travels, and we hope to see you again for any of your future vehicle needs! Warm regards, The Service Team Toyota of Scranton

November 24, 2024

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Employee Rating

They are very accommodating and customer friendly. Their service is top notch! I highly recommend them. More

by SUNIT_SOOM
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 25, 2024

Toyota of Scranton responded

SUNIT_SOOM, Thank you so much for your kind words and recommendation! We're delighted to hear that you found our team accommodating and customer-friendly, and that our service met your expectations. We truly appreciate your support and look forward to continuing to provide you with top-notch service in the future! Warm regards, The Service Team Toyota of Scranton

November 22, 2024

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One of the best customer service departments I have ever taken a vehicle to. Very courteous from the beginning to end. More

by Joseph P
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 22, 2024

Toyota of Scranton responded

Joseph P, Thank you so much for your wonderful feedback! We’re thrilled to hear that our customer service team provided you with a positive experience from start to finish. Our team takes great pride in ensuring every guest feels valued and well cared for, and your kind words mean a lot to us. We’re so glad we could meet your expectations and make your visit a pleasant one. If there’s ever anything more we can do for you or your vehicle, please don’t hesitate to reach out. We look forward to serving you again in the future! Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

November 06, 2024

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Employee Rating

They were very helpful. They went above and beyond too take me home, and bring my car back too Toyota for my new tires. I didn’t realize it would take that long, and I had t More

by CYNDY.SCHOENBERG
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
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Nov 08, 2024

Toyota of Scranton responded

CYNDY.SCHOENBERG, Thank you for sharing your experience! We’re so glad our team could go above and beyond to help you get home and ensure your car was taken care of for the new tires. We understand that time is valuable, and we're happy we could make the process a bit easier for you. Your appreciation means a lot to us, and we look forward to assisting you again in the future! Warm regards, The Service Team Toyota of Scranton

November 01, 2024

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Excellent service from service department work was done in a timely fashion and explained very well More

by JOEPOLITZ8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 01, 2024

Toyota of Scranton responded

JOEPOLITZ8, Thank you for taking the time to share your experience! We're delighted to hear that our service department provided you with timely and thorough service. Clear communication is a priority for us, so it’s wonderful to know everything was explained well. We appreciate your feedback and look forward to serving you again in the future! Warm regards, The Service Team Toyota of Scranton

October 30, 2024

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Employee Rating

Courteous, professional and knowledgeable personnel. Inappreciate how organized ans streamlined the checkin and pick up is. And the comfortable waiting area with snacks is a nice plus! More

by LMFOHANDLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 30, 2024

Toyota of Scranton responded

LMFOHANDLEY LMFOHANDLEY, Thank you so much for sharing your feedback! We're thrilled to hear that our team's courtesy, professionalism, and expertise left a positive impression on you. We’re glad that our check-in and pick-up processes made your visit smooth and efficient, and that you enjoyed the comfortable waiting area and snacks. We look forward to serving you again and making each visit just as seamless. Safe travels! Warm regards, The Service Team Toyota of Scranton

October 23, 2024

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Employee Rating

Hailie was very professional from start to finish. She kept me updated and delivered car back to me as promised. It was a delightful experience! More

by ALANAIMER21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 25, 2024

Toyota of Scranton responded

ALANAIMER21, Thank you for sharing your experience with us! We're thrilled to hear that Hailie provided such professional service and kept you well-informed throughout the process. It’s wonderful to know she delivered on her promises and made your experience delightful. We look forward to serving you again in the future Thank you, Service Team Toyota of Scranton

October 22, 2024

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Employee Rating

The best dealership to buy new or used cars from! Thank you Toyota of Scranton! More

by JSKEEN8790
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Peoples, Stephanie Jones, Alan Aimer, Kacie Kuchinskas, Christine Shean, Ashley Ochwat, Chelsea Zongilla

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Oct 22, 2024

Toyota of Scranton responded

JSKEEN8790, Thank you for your amazing review! We're thrilled to be considered the best dealership for new and used cars. It means a lot to us that you had such a positive experience. Thank you for choosing Toyota of Scranton, and we look forward to serving you again in the future Regards, The Toyota of Scranton Team

October 22, 2024

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Employee Rating

Hailee helped us with our service appointment. She also helped to schedule future appointments. The service was excellent. We didn’t have to wait very long and we were able to have lunch at the ca More

by GMGENT07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 23, 2024

Toyota of Scranton responded

GMGENT07, Thank you for sharing your experience! We're thrilled to hear that Hailee provided excellent service and helped with both your current and future appointments. It’s great to know you enjoyed a short wait and were able to relax at our café counter while your vehicle was serviced. We look forward to assisting you again in the future! Warm regards, The Service Team Toyota of Scranton

October 17, 2024

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Employee Rating

Excellent service/product was just as described and installed in a timely manner great job More

by JOEPOLITZ8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Oct 18, 2024

Toyota of Scranton responded

JOEPOLITZ8, Thank you so much for your positive review! We're happy to hear that you received excellent service and that everything was installed just as expected and in a timely manner. We appreciate your kind words and look forward to serving you again! Warm regards, The Service Team Toyota of Scranton

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