HERICK GARCIA | Page 4

Great customer service and good quality Hedrick was very helpful and everyone in the dealer was friendly. There is good quality in cars and good service over all l. and good quality Hedrick was very helpful and everyone in the dealer was friendly. There is good quality in cars and good service over all l. More

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Happy Customer Great Crew, corrected the issue. Great detail shop. Great service department. Great sales department. Great finance department. Friendly sales staff. Great Crew, corrected the issue. Great detail shop. Great service department. Great sales department. Great finance department. Friendly sales staff. Keep up the great service and support! More

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Amazing service! Felipe and Heric are so professional and great salesperson’s i whold buy a car again here at Gmc, they answer all my questions and take the time to he Felipe and Heric are so professional and great salesperson’s i whold buy a car again here at Gmc, they answer all my questions and take the time to help me with my purchase Thank you! More

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Awesome Service Since my first visit to this dealership they have provided a Five Star rating of service. They have continued to provide the same Five Star rating whe Since my first visit to this dealership they have provided a Five Star rating of service. They have continued to provide the same Five Star rating when I’ve dealt with the service department. More

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Hassle free Salesperson was extremely knowledgeable and thorough throughout the process. I would recommend Reno Buick GMC to anyone searching for any of their mak Salesperson was extremely knowledgeable and thorough throughout the process. I would recommend Reno Buick GMC to anyone searching for any of their makes and models. More

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Great Sales Team! Internet sales and inside sale team bent over backwards to help get me in a new GMC Sierra 1500. I would recommend working with Herick Garcia and Matt Internet sales and inside sale team bent over backwards to help get me in a new GMC Sierra 1500. I would recommend working with Herick Garcia and Matt Kelly! More

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Treated like a king! From sales to finance I was treated like royalty. There were no games and everyone was honest and extremely helpful. I have even received follow up ca From sales to finance I was treated like royalty. There were no games and everyone was honest and extremely helpful. I have even received follow up calls to make sure I’m still happy. Rich Garcia was exceptionaly helpful and made me feel like a life long friend. More

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satisifying and enjoyable My experience from start to finish was great. I was treated kindly and with respect. Thus my shopping was a good one. Thank you for making it so. My experience from start to finish was great. I was treated kindly and with respect. Thus my shopping was a good one. Thank you for making it so. More

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Purchase of 2018 GMC Sierra 1500 SLT Our purchase was a very pleasant experience. Both Keith and Herick were helpful and made our purchase as easy a purchase as we've had, and we've bough Our purchase was a very pleasant experience. Both Keith and Herick were helpful and made our purchase as easy a purchase as we've had, and we've bought plenty of vehicles. They helped us to make a decision as to whether to buy a GMC Canyon or for a little more buy a GMC Sierra, incentives brought the price closer to the price of a Canyon. They were helpful with our trade in's too and got us the best price on them. Thanks to Keith and Herick for our GMC purchase.. We will look forward to their help with our next automotive purchase. We also enjoyed the no pressure sale with Lance, he was friendly and helpful in the financing of our GMC. Thanks to all 3.. Keith, Herick and Lance More

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Totally unprofessional !!! These people need to know what professionalism is. They are way too far from that. Last month I traveled 1600 miles, paid 800 dollars airfare ticket ( These people need to know what professionalism is. They are way too far from that. Last month I traveled 1600 miles, paid 800 dollars airfare ticket (with a same day return trip as i had no vacations) to test drive a car they had. After telling them that I will need a maximum of a 5-6 day time frame to settle things with my bank to finance the car and for me to do my own financial arrangements, they agreed and asked for a deposit to hold the car for me. I signed a purchase order (invoice number 68645, date 7/1/2018, Deal # 23043, CUST # 76615, internet salesman Herick Aguirre and signed by Billy Linn), paid the deposit, and we agreed that it is refundable in case my paper work with my bank does not go through. They placed a "SOLD" tag on the car and parked it in the designated area. 48 hours later I receive a message on my phone (from Herick Aguirre) telling me that the deposit is refunded back because the GM sold the car to someone else…(not even calling me to explain)…. So I called the sales man (Billy Linn) on the spot to understand what is going on and he told me that he has no authority because it is the GM who did that as they got a wholesale price on the car (which was higher than the price I had on my purchase order). He also added that they were unsure whether I will buy the car hence they decided to sell it to someone else. Is this a joke!!!!… literally !! are these people professional employees….is this how they do business…..... why did they take a deposit from me in the first place if they can still sell it to someone else anyway!!!!!. It was never an issue of refundable vs non-refundable deposit… it is an issue of sales policy and business ethics… am sure they were never trained in sales ethics… they must have been told to make money regardless… why didn’t their GM call me to explain the reason why he sold a car that I paid a deposit for, rather than telling his sales men to send me a worthless phone message..… This is ridiculous …..I feel their sales policy is to get a deposit from a client and look for someone else who pays more, refund the deposit to the first client and sell it to the second because this is exactly what happened to me for a higher price they got, and non of their sales team called to apologize or at least clarify this mess… if a client bought a car from them it is most likely because the sales did not find someone else who can pay higher.. they need to learn professionalism and customer respect.. My experience with them was just a waste of money and effort !!!.... More

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