HERICK GARCIA | Page 3

Was treated fairly and values I purchased a 2018 Sierra 1500 from Herick. He really did a good job and I didn't feel victimized, which seems prevalent with other dealerships. I f I purchased a 2018 Sierra 1500 from Herick. He really did a good job and I didn't feel victimized, which seems prevalent with other dealerships. I found this dealership to have very good customer service and attentivness. Additionally, Tim, in the previously owned maintenance section is a true mechanic and provided very good customer service as well. More

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Purchase of a new 2019 Buick Encore Herick Garcia was the salesman (connected through Costco Auto) that assisted me with my new car purchase. I felt comfortable dealing with him from the Herick Garcia was the salesman (connected through Costco Auto) that assisted me with my new car purchase. I felt comfortable dealing with him from the moment I entered the dealership. He was open and honest and shared all options available to me, even if it meant less money to him. I will recommend others to make their next purchase through Mr. Garcia and Reno Buick GMC Cadillac. More

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Don’t care about you once you bought the vehicle from them After the purchase. I had a issue with a seat. Ended up in a total nightmare found NO one there to be a man of their word. It was a total screw you if After the purchase. I had a issue with a seat. Ended up in a total nightmare found NO one there to be a man of their word. It was a total screw you if I don’t like you I don’t have to fix it from Rodney, Then proceed to the back shop with Jim who I have done business with since 2004 he said no worries we will get it fixed after sitting there most of the day I was dropped at home only to get a phone call from Jim 1 1/2 hours later saying my truck is ready to pick up and there is nothing wrong with it. At which point Jim brought down Mike the Service Manager after a long debate. He then gave me his word that it would be repaired right and for my inconvenience detailed like it should of been when I picked it up brand new a couple of weeks before. We (Mike, Jim And myself) went inside and set up the appointment for the following week. I then dropped it Tuesday at 11am so they had plenty of time to fix it by Wednesday at close. Needed it no later then 9am on Thursday. No one called Wednesday. Thursday when I finally got someone on the phone I was told they had just started it at 7:30 am and it would take most of the day this after being promised by the Mike that it would be done and done right and on time. I called Mike and pretty much got a screw you attitude by him when I asked xxx hung up with him and called Garrett who said he would check into and get back to me. No one ever got back to me except Jim at 3:51 that my truck was now done. 7 hours past the agreed very latest time. Truck was washed had been vacuumed however the windows and sticker marks that should of been cleaned when I first bought it are still there, and no one other then Jim has apologized for the way that Rodney spoke to me 5 days after I purchased the vehicle. If this is the treatment you want from a company. Good Luck More

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Oil Change Everyone greeted me politely. They offered to wash my truck and they also vacuumed it. I had a question on my truck and Herick took the time to help m Everyone greeted me politely. They offered to wash my truck and they also vacuumed it. I had a question on my truck and Herick took the time to help me. I'm very pleased with their service More

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Great deal and courteous service Excellent price on a great quality used Buick. No haggling, no push to add extras, excellent knowledge of the car, Sirius and OnStar and the title reg Excellent price on a great quality used Buick. No haggling, no push to add extras, excellent knowledge of the car, Sirius and OnStar and the title registration process. Great communication prior to the sale. Can't say enough good things about Herick and the buying experience. Would definitely buy there again. More

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Another flat tire :( The service guy's always squeeze me in ( flat tires just can't wait too long) and take care of me. I much appreciate the help and it gives me a chanc The service guy's always squeeze me in ( flat tires just can't wait too long) and take care of me. I much appreciate the help and it gives me a chance to have Keith show me the latest new wheels to check out and even take for a spin. Thanks guy's. More

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Outstanding shopping experience Came to test drive and ended up buying. Herick did a great job getting us discounts and maximum trade in value for my worn out Tahoe. Came to test drive and ended up buying. Herick did a great job getting us discounts and maximum trade in value for my worn out Tahoe. More

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New car buy Excellent explanation of my new vehicle and very professional sales person...reviewed all of the pertinent information and had a very good test drive. Excellent explanation of my new vehicle and very professional sales person...reviewed all of the pertinent information and had a very good test drive. Overall great experience. More

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Great customer service and good quality Hedrick was very helpful and everyone in the dealer was friendly. There is good quality in cars and good service over all l. and good quality Hedrick was very helpful and everyone in the dealer was friendly. There is good quality in cars and good service over all l. More

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Happy Customer Great Crew, corrected the issue. Great detail shop. Great service department. Great sales department. Great finance department. Friendly sales staff. Great Crew, corrected the issue. Great detail shop. Great service department. Great sales department. Great finance department. Friendly sales staff. Keep up the great service and support! More

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