HAROLD SOLANO | Page 30

Amazing Dealer Support! Amazing Yukon! I love my Yukon XL purchased at Reno Buick GMC a few years ago! But, I love the guy who sold me the car even more! Harold Solano and I went out on a I love my Yukon XL purchased at Reno Buick GMC a few years ago! But, I love the guy who sold me the car even more! Harold Solano and I went out on a test drive and we ended up chatting at a Starbucks nearby. I told him about how our family owned a Lake Tahoe vacation home and he told me he would take care of our new Yukon for us. He spoke to the owner of the dealership who supported the idea and Harold has become a part of our family ever since. I have never heard of such service and commitment from a salesperson or a dealership. Harold and this dealership have earned a lifelong relationship with my entire family. Thank you Harold! More

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Excellent service Took my Encore in for an oil change and a hand brake recall. Steve Doss was my service writer and was very helpful and friendly. I had to come back Took my Encore in for an oil change and a hand brake recall. Steve Doss was my service writer and was very helpful and friendly. I had to come back for some really minor things and Steve took care of them right away. I also dealt with Harold Solano. He went way out of his way to review and explain all the technical features in my vehicle. I really appreciated his kindness, help and knowledge!! Best customer service I have ever had!! More

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They've earned a life long customer. Harold and Ernie were the nicest, most helpful people. They really went way beyond what I expected when we brought our Cadillac in with a Nav. system Harold and Ernie were the nicest, most helpful people. They really went way beyond what I expected when we brought our Cadillac in with a Nav. system problem. I could not recommend anyone more highly if you're looking for excellent, courteous service. Not only will Reno Buick, GMC, Cadillac get our future service business, we'll be buying our next vehicle from them as well. More

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Harold takes the pain out of car buying What a positive experience I had in purchasing my Yukon Denali. Although car buying is not usually considered a "pleasant experience", I would have to What a positive experience I had in purchasing my Yukon Denali. Although car buying is not usually considered a "pleasant experience", I would have to say mine was just that. Harold made the process as pleasant and painless as possible. His level of patience and understanding is refreshing. It is evident that Harold truly understands the needs of the customer and takes his job very seriously leaving no margin for error in the buying process. More

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Harold is wonderful I've bought and leased all of our vehicles at Reno GMC Buick Cadillac since 2007. Harold was a great help in purchasing my Terrain in 2010 and a trem I've bought and leased all of our vehicles at Reno GMC Buick Cadillac since 2007. Harold was a great help in purchasing my Terrain in 2010 and a tremendous help in leasing my SRX most recently. I had brought in my Terrain for some service and had a Cadillac loaner, Harold was patient with me as we went over the information to lease versus buy. I've always had great customer service, follow-through and friendliness each and every time I've come into the show room. Harold was personable and explained everything that I needed to know about my new car. Test drives were easy and thorough. I highly recommend Harold if you are looking for a new vehicle. We'll be back again for our next vehicle. Thank you!!! Also to note that MIke G made the paperwork easy and quick for both my husband and I to sign. Lynnette L in Service was amazing when I came in for the Terrain and helped me get the loaner and authorization for the Terrain. Wonderful, outgoing and always smiling... a GREAT help! She was there for me until the end when I decided to lease the SRX and introduced me to Harold when I mentioned that I was thinking of leasing. GREAT TEAM work and wonderful people; highly recommend as a caring dealership! More

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I will NEVER buy a car anywhere else!!! I purchased my new truck from Harold Solano recently, and I didn't have to lift a finger. He let me know what was going to happen, when it was going I purchased my new truck from Harold Solano recently, and I didn't have to lift a finger. He let me know what was going to happen, when it was going to happen, and why it was going to happen. The entire experience restored my faith in humanity as well as Car Salesmen in general. Greg Overby is the best Service Manager in Reno. He is always a phone call away and is ready, willing, and able to answer any question I may have. I will never buy a car from anywhere else but Reno Buick GMC Cadillac. Thank you for your kind, experienced, speedy, professional, and knowledgeable service! More

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THE BEST CAR BUYING EXPERIENCE WE'VE EVER HAD....BY FAR! May-2014 We had our GMC truck totaled in an accident. My husband & I knew it was going to be tough to work everything in under our very tight time fr May-2014 We had our GMC truck totaled in an accident. My husband & I knew it was going to be tough to work everything in under our very tight time frame. We knew we wanted to get another really great truck. But, to get everything from inspection of the totataled truck, a properly estimated payout to us & get a check cut & have it all completed by the insurance co. before I had a scheduled surgery 6 days later & then STILL have enough time to find a "really great truck" that my husband & I both would love, would've been difficult enough! But, we also needed to get our new truck, before I went into the hospital in less than a week! Well, considering our GMC truck LITERALLY saved my husband's life in that accident & he was able to walk away with minor bruises....We started our search by looking at the website online under Reno Buick Gmc Cadillac. (That was a great decision!) We saw 3 or 4 trucks online that we really liked & called Mr. Harold Solano at the dealership.Harold arranged to bring us, ANY 1, OR ALL OF THE TRUCKS WE LIKED FOR A TEST DRIVE! We told him which 1 we preferred the most, & he brought it by at a convenient time & we test drove the truck, & we both loved it! Once we explained everything about the situation, Harold took over & said "Don't worry about anything, we'll get it all handled in time! If the insurance company can come through, so can we at Reno Buick GMC Cadillac!" And he was not kidding! We not only had our newly purchased truck in time, Harold even offered to pick my husband up! Harold offered to bring all of the normal "stack of dealership paperwork" to us, so we wouldn't have to drive down to the dealership from the Spanish Springs area! That's just a level of "Customer Service" that cannot be taught! Harold is genuinely a great full service salesperson, but he's an even greater gentleman! He truly cares about you even after the sale! THERE IS A TEAM THAT CAN'T BE BEAT! RENO BUICK GMC CADILLAC & (SENIOR SALESPERSON) MR. HAROLD SOLANO! We recommend them to everyone! Sincerely, Mr. & Mrs. Mike & Renee C. More

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You want thie best sales service in the car business, go see Harold Solano, really. I am not the easiest guy to sell a car to, yet Harold Solano did everything a human could do to help me find the exact car see Harold Solano, really. I am not the easiest guy to sell a car to, yet Harold Solano did everything a human could do to help me find the exact car I wanted. We wound up getting a car from Illinois! I leased a 2014 Cadillac CTS from him and the service he gave to me was seriously impressive. He wasn't just there to sell a car, he went way beyond any possible expectation and I am sooooo grateful for having worked with Harold. The dealership even gave me a fantastic loaner car until mine arrives. The IT guy and sales manager were equally impressive. They simply earned my business. Well done, GM team! More

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By far, the greatest experience we could ask for in buying a new vehicle. We had the pleasure to work with Harold and Jolene at Reno Buick GMC and could not be happier! From the minute we walked in, ev buying a new vehicle. We had the pleasure to work with Harold and Jolene at Reno Buick GMC and could not be happier! From the minute we walked in, everyone was so helpful and made the process absolutely enjoyable. Harold and Jolene were so accommodating, we will absolutely buy our next vehicle from them. Thank you for everything, we are so very happy and will be referring everyone we talk to to Reno Buick GMC. More

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Harold was wonderful to work with. He truly CARES about each customer and wants to do the right thing, no matter what!. It can sometimes be tough to trust when buying a car because of all the horror stori each customer and wants to do the right thing, no matter what!. It can sometimes be tough to trust when buying a car because of all the horror stories we hear but Harold is one to trust. We are so glad we bought the Suburban from him. More

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