HAROLD SOLANO | Page 29

Traded GMC CANYON For 2015 GMC Sierra Dealt with HAROLD SALONO And JOHN so honest with helping me with my purchase and also Harold was even off that day saturday 09-26-15 and called me at Dealt with HAROLD SALONO And JOHN so honest with helping me with my purchase and also Harold was even off that day saturday 09-26-15 and called me at least 5 times to make sure all was going well. John made me take truck home to see how I would like and keep it and drive what a TEAM both Harold and John are I would never buy from no other dealer. No sales pressure JUST GREAT PEOPLE I WOULD RECOMMEND THIS DEALER Thank you Chris L Reno Nv More

Report | Print

Great Help!!! I came into the sales department to look for my sales man Keith, I ran into a woman that couldn't be bothered to help me instead she sent me to the se I came into the sales department to look for my sales man Keith, I ran into a woman that couldn't be bothered to help me instead she sent me to the service department. While at the service department they were very kind in helping me fix my oil light that wouldn't go off and while waiting Harold Solano walked up and asked if there was any thing that I needed and I said yes I have a problem with my phone in my new car I explained that my sales person Keith was not in that day and Harold was great to step in and help me. He reset my phone for me in my car and explained that when my LG cell phone gets updates that sometimes it makes my phone in my car go wacky. Well thanks to him it all works now he was a great help and to also assist a co-worker that wasn't there. No thanks to the woman that didn't want to assist me she just sent me away to be Harolds problem. Thanks Harold you were great. Blessings to you SP. More

Report | Print

I love my new Terrain ! I went into the dealership knowing exactly what I wanted and Harold made it happen. He offered great customer service, and he even takes the time to f I went into the dealership knowing exactly what I wanted and Harold made it happen. He offered great customer service, and he even takes the time to follow up. I would definitely recommend you ask for Harold if your looking to purchase from GMC. More

Report | Print

Amazing Dealer Support! Amazing Yukon! I love my Yukon XL purchased at Reno Buick GMC a few years ago! But, I love the guy who sold me the car even more! Harold Solano and I went out on a I love my Yukon XL purchased at Reno Buick GMC a few years ago! But, I love the guy who sold me the car even more! Harold Solano and I went out on a test drive and we ended up chatting at a Starbucks nearby. I told him about how our family owned a Lake Tahoe vacation home and he told me he would take care of our new Yukon for us. He spoke to the owner of the dealership who supported the idea and Harold has become a part of our family ever since. I have never heard of such service and commitment from a salesperson or a dealership. Harold and this dealership have earned a lifelong relationship with my entire family. Thank you Harold! More

Report | Print

Excellent service Took my Encore in for an oil change and a hand brake recall. Steve Doss was my service writer and was very helpful and friendly. I had to come back Took my Encore in for an oil change and a hand brake recall. Steve Doss was my service writer and was very helpful and friendly. I had to come back for some really minor things and Steve took care of them right away. I also dealt with Harold Solano. He went way out of his way to review and explain all the technical features in my vehicle. I really appreciated his kindness, help and knowledge!! Best customer service I have ever had!! More

Report | Print

They've earned a life long customer. Harold and Ernie were the nicest, most helpful people. They really went way beyond what I expected when we brought our Cadillac in with a Nav. system Harold and Ernie were the nicest, most helpful people. They really went way beyond what I expected when we brought our Cadillac in with a Nav. system problem. I could not recommend anyone more highly if you're looking for excellent, courteous service. Not only will Reno Buick, GMC, Cadillac get our future service business, we'll be buying our next vehicle from them as well. More

Report | Print

Harold takes the pain out of car buying What a positive experience I had in purchasing my Yukon Denali. Although car buying is not usually considered a "pleasant experience", I would have to What a positive experience I had in purchasing my Yukon Denali. Although car buying is not usually considered a "pleasant experience", I would have to say mine was just that. Harold made the process as pleasant and painless as possible. His level of patience and understanding is refreshing. It is evident that Harold truly understands the needs of the customer and takes his job very seriously leaving no margin for error in the buying process. More

Report | Print

Harold is wonderful I've bought and leased all of our vehicles at Reno GMC Buick Cadillac since 2007. Harold was a great help in purchasing my Terrain in 2010 and a trem I've bought and leased all of our vehicles at Reno GMC Buick Cadillac since 2007. Harold was a great help in purchasing my Terrain in 2010 and a tremendous help in leasing my SRX most recently. I had brought in my Terrain for some service and had a Cadillac loaner, Harold was patient with me as we went over the information to lease versus buy. I've always had great customer service, follow-through and friendliness each and every time I've come into the show room. Harold was personable and explained everything that I needed to know about my new car. Test drives were easy and thorough. I highly recommend Harold if you are looking for a new vehicle. We'll be back again for our next vehicle. Thank you!!! Also to note that MIke G made the paperwork easy and quick for both my husband and I to sign. Lynnette L in Service was amazing when I came in for the Terrain and helped me get the loaner and authorization for the Terrain. Wonderful, outgoing and always smiling... a GREAT help! She was there for me until the end when I decided to lease the SRX and introduced me to Harold when I mentioned that I was thinking of leasing. GREAT TEAM work and wonderful people; highly recommend as a caring dealership! More

Report | Print

I will NEVER buy a car anywhere else!!! I purchased my new truck from Harold Solano recently, and I didn't have to lift a finger. He let me know what was going to happen, when it was going I purchased my new truck from Harold Solano recently, and I didn't have to lift a finger. He let me know what was going to happen, when it was going to happen, and why it was going to happen. The entire experience restored my faith in humanity as well as Car Salesmen in general. Greg Overby is the best Service Manager in Reno. He is always a phone call away and is ready, willing, and able to answer any question I may have. I will never buy a car from anywhere else but Reno Buick GMC Cadillac. Thank you for your kind, experienced, speedy, professional, and knowledgeable service! More

Report | Print

THE BEST CAR BUYING EXPERIENCE WE'VE EVER HAD....BY FAR! May-2014 We had our GMC truck totaled in an accident. My husband & I knew it was going to be tough to work everything in under our very tight time fr May-2014 We had our GMC truck totaled in an accident. My husband & I knew it was going to be tough to work everything in under our very tight time frame. We knew we wanted to get another really great truck. But, to get everything from inspection of the totataled truck, a properly estimated payout to us & get a check cut & have it all completed by the insurance co. before I had a scheduled surgery 6 days later & then STILL have enough time to find a "really great truck" that my husband & I both would love, would've been difficult enough! But, we also needed to get our new truck, before I went into the hospital in less than a week! Well, considering our GMC truck LITERALLY saved my husband's life in that accident & he was able to walk away with minor bruises....We started our search by looking at the website online under Reno Buick Gmc Cadillac. (That was a great decision!) We saw 3 or 4 trucks online that we really liked & called Mr. Harold Solano at the dealership.Harold arranged to bring us, ANY 1, OR ALL OF THE TRUCKS WE LIKED FOR A TEST DRIVE! We told him which 1 we preferred the most, & he brought it by at a convenient time & we test drove the truck, & we both loved it! Once we explained everything about the situation, Harold took over & said "Don't worry about anything, we'll get it all handled in time! If the insurance company can come through, so can we at Reno Buick GMC Cadillac!" And he was not kidding! We not only had our newly purchased truck in time, Harold even offered to pick my husband up! Harold offered to bring all of the normal "stack of dealership paperwork" to us, so we wouldn't have to drive down to the dealership from the Spanish Springs area! That's just a level of "Customer Service" that cannot be taught! Harold is genuinely a great full service salesperson, but he's an even greater gentleman! He truly cares about you even after the sale! THERE IS A TEAM THAT CAN'T BE BEAT! RENO BUICK GMC CADILLAC & (SENIOR SALESPERSON) MR. HAROLD SOLANO! We recommend them to everyone! Sincerely, Mr. & Mrs. Mike & Renee C. More

Report | Print