We live in South Georgia right at the GA/FL line app.
30 minutes from Jacksonville and traveled to see my parents at Cloudland Canyon this week. About an hour away from our destination, we ran over somet
30 minutes from Jacksonville and traveled to see my parents at Cloudland Canyon this week. About an hour away from our destination, we ran over something in the road in the middle of no where, in the pouring rain, when it was pitch black outside, and got a flat tire! The nearest Toyota Dealership, was Capital Toyota, so I called and was transferred to Gwen. I am SO glad I was!!! Gwen was so nice, compassionate, and PATIENT with me!!! I explained our situation and mishaps and she worked to get us scheduled with a new tire and wheel, so we could travel back home. She told me to ask for Brody when I came in and I'm glad she referred me to him, because he was also SO wonderful to work with!!! Brody kept me informed on when the part would be in, got everything taken care of, and got us back on the road so we could head back home on time!!! Being over 7 hours away from my "home" toyota dealership was stressful, but Gwen and Brody made this a very enjoyable experience!!!!! Thank you SO very much to you both!!! (All the staff were friendly and welcoming when I walked in also!)
From this experience, I would definitely recommend anyone to Capital Toyota for all their service and repairs!! Go See Gwen and Brody and they'll take care of you, like you're "FAMILY" :-) So great meeting you both! Take care and thanks again y'all!!!!!!
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by Kim Lamb
Service Price Transparency
1st time dealing with capital.
Scheduled with Gwen, she was great. Strategised maintenance with Scott. Scott was very personable and clear on status and need. In short, felt comfor
Scheduled with Gwen, she was great. Strategised maintenance with Scott. Scott was very personable and clear on status and need. In short, felt comfortable and think I got good care for my toy. Much appreciated, thank you.
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by Thirdegree
Service Price Transparency
Nov 13, 2024 -
Capital Toyota, Inc. responded
Thank you so much for sharing your experience with us! We're thrilled to hear that your first visit with Capital Toyota was a positive one. Gwen and Scott are fantastic, and it’s wonderful to know they provided you with clear, personalized care for your Toyota. Making you feel comfortable and confident in our service is what we’re all about! We truly appreciate your trust and look forward to being here for all your future needs. Thank you again, and safe travels!
Awesome customer service, like usual.
Gwen and Chris are always a pleasure. I'll be back,
Tim
Gwen and Chris are always a pleasure. I'll be back,
Tim
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by timleeamy
Service Price Transparency
Oct 07, 2024 -
Capital Toyota, Inc. responded
Thank you so much, Tim! We're thrilled to hear that Gwen and Chris have provided you with the awesome customer service you’ve come to expect. It’s always a pleasure to have you with us, and we truly appreciate your continued trust in our team. We’ll be sure to pass along your kind words to them! Looking forward to seeing you again soon!
Friendly service department.
Service Tech honors your appts and wait time is at a minimum..
Service Tech honors your appts and wait time is at a minimum..
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by Susanbasham
Service Price Transparency
May 07, 2024 -
Capital Toyota, Inc. responded
Thank you for sharing your experience with our service department! We're delighted to hear that you found our team to be friendly and that our service technician honored your appointments while keeping wait times to a minimum. Providing efficient and reliable service is a top priority for us at Capital Toyota. If you ever need assistance in the future or have any questions, feel free to reach out. We appreciate your feedback and look forward to serving you again!
Great customer service and they had my car done earlier
than expected. Overall good experience.
than expected. Overall good experience.
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by M
Service Price Transparency
Apr 16, 2024 -
Capital Toyota, Inc. responded
We're absolutely delighted to receive your fantastic review! Providing outstanding customer service and completing your car service ahead of schedule are our main goals here at Capital Toyota. It's wonderful to hear that we could not only meet but exceed your expectations. Thank you for sharing your experience, and we can't wait to welcome you back again soon!
Service dept very friendly and helpful my car was done
in less then hour. Would highly recommend Toyota vehicles and service dept.
in less then hour. Would highly recommend Toyota vehicles and service dept.
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by Pandapazhome
Service Price Transparency
Apr 15, 2024 -
Capital Toyota, Inc. responded
Thank you for your wonderful feedback! We're delighted to hear that you had a great experience with our service center at Capital Toyota. Providing quick and easy routine maintenance with great customer service is our priority, and we're thrilled that we could meet your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!
Awesome Svc!
! Always have a fast service and great customer service Thanks for taking care of my Toyota
! Always have a fast service and great customer service Thanks for taking care of my Toyota
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by ToyotaGirl2024
Service Price Transparency
Mar 25, 2024 -
Capital Toyota, Inc. responded
Thank you so much for your kind words and for choosing us to take care of your Toyota! We're delighted to hear that you always receive awesome service with us, and we're glad to know that our team provides fast service and excellent customer service. Your satisfaction is our priority, and we appreciate your trust in us. If there's anything else we can assist you with or if you have any questions in the future, please don't hesitate to reach out. We're here to ensure your Toyota continues to receive top-notch care!
Gwen always takes care of us every time we need her to.
She goes sbove and beyond to make sure we get great service and keeps in contact with me.
She goes sbove and beyond to make sure we get great service and keeps in contact with me.
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by j.keo24
Service Price Transparency
Feb 20, 2024 -
Capital Toyota, Inc. responded
Thank you for taking the time to share your experience with Gwen! We're delighted to hear that she consistently goes above and beyond to ensure you receive great service. Gwen is indeed a valuable member of our team, and we're thrilled to know that she has made such a positive impact on your experience with us. Your feedback is greatly appreciated, and we look forward to continuing to serve you with the same level of excellence.
Everybody in this dealership is great.
From sales to service to the office staff. They are friendly and take care of my vehicle and me.
From sales to service to the office staff. They are friendly and take care of my vehicle and me.
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by FOURUTFANS
Service Price Transparency
Dec 27, 2023 -
Capital Toyota, Inc. responded
We truly appreciate your wonderful feedback! It's fantastic to hear that everyone at the dealership, from sales to service to the office staff, has been great. Providing friendly and attentive service is our priority, and we're thrilled to know that we've taken care of both you and your vehicle. If there's anything else you need or if you have any questions, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again! 😊🚗🌟
They do a great job in service of your vehicle.
Are very friendly and aim to please
Are very friendly and aim to please
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by lthomas5938
Service Price Transparency
Nov 27, 2023 -
Capital Toyota, Inc. responded
Thank you for your kind words! We're thrilled to hear that you had a great experience with our service team at Capital Toyota. Providing excellent service and aiming to please our customers is what we strive for.
If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. Your satisfaction is our priority.
Thank you for choosing Capital Toyota!