Gwen Livley
Gwen Livley at Capital Toyota, Inc.
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Gwen Livley

Appointment Coordinator

Capital Toyota, Inc.

5808 Lee Highway
Chattanooga, TN 37421

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4.7
20 Reviews
4.7

20 Reviews

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20 Reviews of Gwen Livley

March 24, 2025

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Employee Rating

Bought a brand new LAND CRUISER and the dealer left bolts missing or loose. I will not be back here More

by Hayden purcell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Mar 31, 2025

Capital Toyota, Inc. responded

Thank you for your feedback. We truly value your business and are sorry to hear about your experience. Our goal is always to provide exceptional service, and we’d love the opportunity to make things right. Please reach out to our Service Manager at your earliest convenience so we can address your concerns. We look forward to speaking with you and finding a resolution 423-892-0661

March 13, 2025

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I went in to Capital Toyota on 2/26/25 for an oil change and tire rotation to my 2018 Toyota CAMRY. I was greeted by the service staff immediately after arriving at the dealership. Brody was very profession More

by TaJuana Mitchell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 15, 2025

Capital Toyota, Inc. responded

Thank you so much for sharing your experience! We're so happy to hear that Brody and Sarah provided you with such professional and thoughtful service. It's wonderful that we could make your visit as smooth and quick as possible, especially taking care of your 88-year-old mother. We truly appreciate your kind words, and we're grateful for your trust in Capital Toyota. If you ever need anything else, we're always here for you!

December 30, 2024

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I have been doing business with Capital Toyota for several years, and this is my 3rd vehicle from them. They always shoot straight with me when I’m buying from/trading in vehicles with them. Service v More

by dawnmaynez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Levi, Chris Smith , Ashley Foster, Jonah Johnson

Jan 02, 2025

Capital Toyota, Inc. responded

Dear Dawn, Wow, thank you so much for your incredible loyalty and kind words! We’re truly honored to have had the opportunity to assist you with three vehicles over the years. Knowing that you trust us to provide honest and straightforward service means the world to us. We’re also delighted to hear about your great experiences with our maintenance team and how they’ve met your expectations with efficiency and care. And yes, Curry is an absolute gem! We’re thrilled that his honesty and expertise have made such a positive impression. Your continued trust and support inspire us to keep delivering the exceptional service you deserve. We look forward to seeing you again for all your Toyota needs!

December 21, 2024

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Employee Rating

Curry went above and beyond, patiently helping us work through options and find what my wife was looking for. It's experiences like this that make future car buying easy, because we don't have to look aro More

by jclobo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

November 23, 2024

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Employee Rating

We live in South Georgia right at the GA/FL line app. 30 minutes from Jacksonville and traveled to see my parents at Cloudland Canyon this week. About an hour away from our destination, we ran over somet More

by Kim Lamb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brody Stokes

Dec 09, 2024

Capital Toyota, Inc. responded

Kim, thank you so much for sharing your experience! We're so happy that Gwen and Brody were able to turn a stressful situation into a positive one for you. It’s truly heartwarming to hear that they made you feel like family and helped you get back on the road safely. We pride ourselves on our compassionate and friendly service, and we’re glad it showed when you needed it most. We’ll be sure to pass along your kind words to both Gwen and Brody—they’ll be so thrilled to know they made a difference. Thank you again for choosing Capital Toyota, and we look forward to serving you in the future. Safe travels and take care!

November 07, 2024

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1st time dealing with capital. Scheduled with Gwen, she was great. Strategised maintenance with Scott. Scott was very personable and clear on status and need. In short, felt comfor More

by Thirdegree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Lundeen

Nov 13, 2024

Capital Toyota, Inc. responded

Thank you so much for sharing your experience with us! We're thrilled to hear that your first visit with Capital Toyota was a positive one. Gwen and Scott are fantastic, and it’s wonderful to know they provided you with clear, personalized care for your Toyota. Making you feel comfortable and confident in our service is what we’re all about! We truly appreciate your trust and look forward to being here for all your future needs. Thank you again, and safe travels!

October 07, 2024

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Employee Rating

Awesome customer service, like usual. Gwen and Chris are always a pleasure. I'll be back, Tim More

by timleeamy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Smith

Oct 07, 2024

Capital Toyota, Inc. responded

Thank you so much, Tim! We're thrilled to hear that Gwen and Chris have provided you with the awesome customer service you’ve come to expect. It’s always a pleasure to have you with us, and we truly appreciate your continued trust in our team. We’ll be sure to pass along your kind words to them! Looking forward to seeing you again soon!

May 02, 2024

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Employee Rating

Friendly service department. Service Tech honors your appts and wait time is at a minimum.. More

by Susanbasham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Levi, Sandy Leamon

May 07, 2024

Capital Toyota, Inc. responded

Thank you for sharing your experience with our service department! We're delighted to hear that you found our team to be friendly and that our service technician honored your appointments while keeping wait times to a minimum. Providing efficient and reliable service is a top priority for us at Capital Toyota. If you ever need assistance in the future or have any questions, feel free to reach out. We appreciate your feedback and look forward to serving you again!

April 16, 2024

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Great customer service and they had my car done earlier than expected. Overall good experience. More

by M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 16, 2024

Capital Toyota, Inc. responded

We're absolutely delighted to receive your fantastic review! Providing outstanding customer service and completing your car service ahead of schedule are our main goals here at Capital Toyota. It's wonderful to hear that we could not only meet but exceed your expectations. Thank you for sharing your experience, and we can't wait to welcome you back again soon!

April 11, 2024

Dealership Rating
Employee Rating

Service dept very friendly and helpful my car was done in less then hour. Would highly recommend Toyota vehicles and service dept. More

by Pandapazhome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Lundeen

Apr 15, 2024

Capital Toyota, Inc. responded

Thank you for your wonderful feedback! We're delighted to hear that you had a great experience with our service center at Capital Toyota. Providing quick and easy routine maintenance with great customer service is our priority, and we're thrilled that we could meet your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!

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