Guy Guidry | Page 16

This dealership and its agents are professional, knowledgeable, helpful, and the atmosphere is a place where I felt comfortable doing business. I have purchased many vehicles from Planet Ford and I knowledgeable, helpful, and the atmosphere is a place where I felt comfortable doing business. I have purchased many vehicles from Planet Ford and I hsve not been disappointed. More

by ERONTRETAY Verified Customer Verified Customer

Report | Print

Lack of communication from service team. Was told it would take 10 days to connect truck to computer to diagnose issue. After speaking with customer care director I was informed they could p Was told it would take 10 days to connect truck to computer to diagnose issue. After speaking with customer care director I was informed they could pull all this data from the truck directly without the dealership. Scheduled a time to bring in truck for service. After a week of no updates I called back and was told the shop manager was driving it to try and get code to come back on truck. After another week with no update and no mileage increase in ford pass app I called back again to customer care. Was told my truck was still sitting on lot and not in the shop. My truck was 2 weeks old and it was not a priority to anyone but the customer care director. I now have my truck back since nobody was working on it. When picking it up I was told they sent it to diagnostics even though they already had all the error codes. I now have to take it back again when a spot opens up in the shop. If they would have told me this from the beginning I would have been able to enjoy my brand new truck. More

by clinton6290 Verified Customer Verified Customer

Report | Print

Easy to work with. Every employee that I met eyes with greeted me even if they weren't associated with my purchase Every employee that I met eyes with greeted me even if they weren't associated with my purchase More

by cristiane.mendoza1993 Verified Customer Verified Customer

Report | Print

My salesman David Harrison was great! The service was awesome. Planet Ford I’ll be coming back soon. Thank you The service was awesome. Planet Ford I’ll be coming back soon. Thank you More

by ROYLETTARICE1 Verified Customer Verified Customer

Report | Print

Great group of sales and finance folks. It was very good experience. I’ll recommend my sales person to everyone It was very good experience. I’ll recommend my sales person to everyone More

by anthonyjenkins Verified Customer Verified Customer

Report | Print

Loved it. It was a great experience. Dealer knew a lot of details. Thank you It was a great experience. Dealer knew a lot of details. Thank you More

by TODDGHOW Verified Customer Verified Customer

Report | Print

Great customer service. All people that spoke to me has clear understanding of their goal. All people that spoke to me has clear understanding of their goal. More

by ALEGRIA.PEDRO Verified Customer Verified Customer

Report | Print

Great Sales and Finance team. Enjoyed the extra effort to complete the sale. I will definitely refer any new inquiries to this dealership Enjoyed the extra effort to complete the sale. I will definitely refer any new inquiries to this dealership More

by anthonyjenkins Verified Customer Verified Customer

Report | Print

this is the 6th vehicle I've purchased here and I've always been very happy with everyone at this dealership always been very happy with everyone at this dealership More

by DEBARLOW Verified Customer Verified Customer

Report | Print

I really enjoy my experience as a first time car buyer with guy he made the process easy and smooth. He also put things into a bigger picture which I appreciate so much he was very patient and understandi with guy he made the process easy and smooth. He also put things into a bigger picture which I appreciate so much he was very patient and understanding and answered all of my questions. And our finance associates was amazing as well and explained everything with great detail. The only thing I did dislike was the time they had us waiting for the car we did come back the next day to speak with the general manger over the ford planet dealership and he was amazing and apologized for our inconvenience. I greatly appreciated that. And I love my new car :) More

by Ericaleblanc23 Verified Customer Verified Customer

Report | Print