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Gustavo Rich
Gustavo Rich at Capistrano Valley Toyota
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Gustavo Rich

Service Consultant

Capistrano Valley Toyota

33395 Camino Capistrano
San Juan Capistrano, CA 92675

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5.0
20 Reviews
5.0

20 Reviews

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20 Reviews of Gustavo Rich

January 04, 2025

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Gus in the service department was excellent, couldn’t ask for a better experience. New service/showroom digs look great. Congratulations on a job well done. More

by Waterman1952
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Recommend Dealer
Yes
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December 25, 2024

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Excellent team, nice facility. I’ve been using their service for many years. Fair and honest. More

by Jeff.drake21
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Recommend Dealer
Yes
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Dec 26, 2024

Capistrano Valley Toyota responded

Thanks, Jeff! We truly appreciate your long-standing support and are thrilled to hear you’re happy with our team and facility. Your kind words about our service mean a lot to us! Looking forward to continuing to serve you for many more years. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

November 27, 2024

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My advisor Gus was friendly & kept me informed regarding what to expect & what my vehicle needed and didn’t need. More

by Michelle B
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Yes
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Dec 03, 2024

Capistrano Valley Toyota responded

Michelle, thank you for your fantastic review! We’re thrilled to hear that Gus provided you with friendly service and clear communication. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. Looking forward to serving you again! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

November 01, 2024

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Service was supposed to rotate my tires. When I went to receive my car, I noticed the tires had not been rotated even though they said they had them. Might want to check your tires location More

by collinsrjones
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Recommend Dealer
Yes

Other Employees Tagged: Jacqueline Arellano

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Nov 04, 2024

Capistrano Valley Toyota responded

It's important we are providing accurate service, which is why this is disappointing to read. We appreciate you bringing this to our attention and we look forward to making sure all services are completed at your next visit. See you then. Regards, Josh Reece Service Director jreece@capovalleytoyota.com

October 28, 2024

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Friendly and prompt service when having vehicle serviced. Easy online scheduling and service managers are not pushy for repairs not needed at the time More

by norbergj2
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Recommend Dealer
Yes
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Oct 29, 2024

Capistrano Valley Toyota responded

We're thrilled to hear you had a great experience with our service team. We strive to provide friendly and efficient service while keeping your needs in mind. Your feedback motivates us to keep up the good work! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

October 27, 2024

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Fast efficient service with a friendly team. Courtesy ride home much appreciated. Would highly recommend this dearler. More

by Dave
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Yes
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Oct 28, 2024

Capistrano Valley Toyota responded

Thank you for choosing us, Dave! We're thrilled your visit went seamlessly. Don't hesitate to reach out if there's anything else we can help with! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

October 24, 2024

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Service Advisor, Gustavo Rich, is very professional, courteous, and approachable. Jesus is a very good valet. More

by andrea.mitchel
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Recommend Dealer
Yes

Other Employees Tagged: Jesus

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Oct 25, 2024

Capistrano Valley Toyota responded

Hi Andrea, thank you for your fantastic feedback! We're thrilled to hear that Gustavo's professionalism and Jesus' valet service made a positive impression. Our team strives to provide the best experience, and your recognition means a lot to us! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

October 23, 2024

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We were met by Angel who coordinated everything from arrivals to departure. We were taken by courtesy car to breakfast. Once our car was ready we were taken back to the dealership. 10/10 Thank you ver More

by barrielarvin
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Recommend Dealer
Yes

Other Employees Tagged: Josh Reece, August Spencer, Paul Bojescu, Jesse Aguilar, Robert Melendez, Richard Gowdy, Jacqueline Arellano , Angel

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Oct 24, 2024

Capistrano Valley Toyota responded

We're thrilled to hear about your positive experience with Angel and our team! We strive to provide top-notch service, and it's great to know that you felt well taken care of. Thank you for the fantastic feedback! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

October 17, 2024

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Really appreciated that Gus was friendly, efficient, and helpful in getting my car fixed. He didn’t pressure me to get what I didn’t need and kept me apprised of what the diagnostics showed every step of th More

by sdadams
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Recommend Dealer
Yes
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Oct 18, 2024

Capistrano Valley Toyota responded

We're thrilled to hear about your positive experience with Gus. Our team is dedicated to providing friendly and transparent service, and it's great to know that Gus made your visit smooth and informative. We look forward to seeing you again for your next service! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

October 14, 2024

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Staff is friendly, work is timely , prices are fair. No pressure to add on services, simple Suggestions and allow you to make your own decision More

by rsmym
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Recommend Dealer
Yes
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Oct 15, 2024

Capistrano Valley Toyota responded

Thanks for the fantastic feedback! We're thrilled to hear you had a positive experience with our friendly staff and appreciated our straightforward approach. Your support means a lot to us, and we look forward to seeing you again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

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