Guillermo Macias

I purchased a new 2024 MX5 GT from this dealer last month. The deal was good but the post-sale dealer experience has been atrocious. The delivery day was very cloudy and, after I took the car home, month. The deal was good but the post-sale dealer experience has been atrocious. The delivery day was very cloudy and, after I took the car home, I noticed the paint in much better lighting. There were severe scratches and webbing in the clear coat all over the entire car. I knew I wouldn’t be able to repair the damage myself so I had a professional auto detailer look at the car. It’s going to require a stage-two paint correction and ceramic coating application due to the amount of clear coat damage. The cost will be several hundred dollars and it will take hours to undo the damage caused by the dealer. I reached out to the Galpin sales rep last week and all he would do was offer a free car wash, which will only make the damage even worse. I also left a message for the sales manager but he never even bothered to return my call. The bottom line is that this dealer was careless and unprofessional in handling my car. It's as if whomever washes a car just sprays water on the surface and uses one very dirty towel to dry it, damaging the clear coat in the process. This is incompetence and negligence on the part of the dealer when they took delivery of my car and subsequently prepared it for sale to me. It's also something I feel they should be responsible for, either fully or at least partially. I've already reached out to Mazda USA for resolution. There was also a piece of metal trim missing from one of the key fobs, which they still haven't sent me yet. Additionally, all 4 tires were inflated over 10psi greater than the recommended level. I'd never buy another one from this dealer. More

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Outstanding customer service. Our salesperson Guillermo was amazing and helped us find the right car at the right price with no pressure at all. There is a reason they are highl Our salesperson Guillermo was amazing and helped us find the right car at the right price with no pressure at all. There is a reason they are highly rated, in my opinion they are #1. More

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Elvi quickly respond to all my questions in advance of going into to dealership easy process going into to dealership easy process More

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Pilar did everything she could to get me the very best price. I appreciate her, thank you Pilar and the people of Galpin Mazda for getting it done. price. I appreciate her, thank you Pilar and the people of Galpin Mazda for getting it done. More

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Pilar was great to work with. She is very knowledgeable and went beyond to work the best deal possible! I highly recommend working with her! She is very knowledgeable and went beyond to work the best deal possible! I highly recommend working with her! More

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Guillermo Macias is the best! He was thorough, answered all my questions and went above and beyond to make sure I was comfortable. Thank you! all my questions and went above and beyond to make sure I was comfortable. Thank you! More

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