Guillermo Faria
Guillermo Faria at Universal Hyundai
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Guillermo Faria

Used Car Manager

Universal Hyundai

12801 South Orange Blossom Trail,
Orlando, FL 32837

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3.7
87 Reviews
3.7

87 Reviews

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87 Reviews of Guillermo Faria

September 26, 2024

Dealership Rating
Employee Rating

Excelente servicio, gran variedad, excelente preparacion, excelente equipo de trabajo, disposición y amenidad, perfecto y completo More

by DAVID camacho
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andres Garces, Giovanne Sanchez , Y la chica del seguro de cabello muy largo

Sep 27, 2024

Universal Hyundai responded

Hi David: Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Universal Hyundai are glad to have you as a customer. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

September 01, 2024

Dealership Rating
Employee Rating

Everyone I dealt with was great. Starting with my first interaction, with Matt Sanchez who was professional and a pleasure to deal with throughout, to Guillermo Faria who offered a More

by Ryan Carpenter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ramces Rivera, Matt Sanchez

Sep 03, 2024

Universal Hyundai responded

Ryan, It's fantastic to hear that Matt, Guillermo, and our team provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Universal Hyundai! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

August 15, 2024

Dealership Rating
Employee Rating

There was a definite lack of transparencey and integrity in the deal. I will not purchase another vehicle from this dealership and do not recommend anyone else do either. More

by kevinjohnson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Aug 19, 2024

Universal Hyundai responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Gina Nava Reputation Manager gnava1@universalhyundai.com

March 15, 2024

Dealership Rating
Employee Rating

All right My experience with the dealership was great. Great customer service. Friendly. Not rushing, salesperson took his time with the process More

by CAROLYNPEREZ14
Recommend Dealer
Yes

Other Employees Tagged: Guillermo Faria

Jul 03, 2024

Universal Hyundai responded

Carolyn, Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

March 11, 2024

Dealership Rating
Employee Rating

Treated me kindly and listened to our situation and provided reasonable options that would fit our situation More

by Steven32714
Recommend Dealer
Yes

Other Employees Tagged: Guillermo Faria

Mar 11, 2024

Universal Hyundai responded

Thanks for your feedback on your recent visit to Universal Hyundai. It's great to hear that we were able to assist you and that you had a positive experience. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

March 07, 2024

Dealership Rating
Employee Rating

Quick, simple and precise. Everything was perfect Nissan made my experience perfect, excellent customer service and kindness More

by kylemccarthy3682
Recommend Dealer
Yes

Other Employees Tagged: Guillermo Faria

Mar 07, 2024

Universal Hyundai responded

Kyle, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

January 23, 2024

Dealership Rating
Employee Rating

Terrible experience. I bought a lemon, and they will do nothing to help, still owe over 10,000 dollars which I will be paying 385.15 for the next two years for a car tha More

by sneyermarnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 24, 2024

Universal Hyundai responded

Marnie, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Gina Nava Reputation Manager gnava1@universalhyundai.com

May 09, 2023

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Employee Rating

When I went to pick up my car after getting warranty work done, I realized the car had no intake attached and it was in my trunk. Very disappointed More

by ericjayw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 10, 2023

Universal Hyundai responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Eric, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Gina Nava Reputation Manager gnava1@universalhyundai.com

February 20, 2023

Dealership Rating
Employee Rating

Excelente buen servicio el vendedor me ayudó hasta el final del proceso no fue mucho de espera More

by CANDELARIO_DAMA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carlos Roman, Hector Riquel

Feb 21, 2023

Universal Hyundai responded

Thank you for taking the time to share your thoughts on working with our team! We’re glad to hear we delivered such a great experience! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

June 01, 2022

Dealership Rating
Employee Rating

Attention was great, i had good advice and the inventory was one of the largest i have seen, i would recommend them due to their high standards they have. More

by Leonardo Fernandez
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carlos DeJesus, Simo Bassi

Jun 01, 2022

Universal Hyundai responded

Leonardo, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

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