Guillermo Faria
Used Car Manager
Universal Hyundai
12801 South Orange Blossom Trail,
Orlando, FL 32837
87 Reviews
Write a Review87 Reviews of Guillermo Faria
September 26, 2024
Excelente servicio, gran variedad, excelente preparacion, excelente equipo de trabajo, disposición y amenidad, perfecto y completo excelente equipo de trabajo, disposición y amenidad, perfecto y completo More
Other Employees Tagged: Andres Garces, Giovanne Sanchez , Y la chica del seguro de cabello muy largo
September 01, 2024
Everyone I dealt with was great. Starting with my first interaction, with Matt Sanchez who was professional and a pleasure to deal with throughout, to Guillermo Faria who offered a Starting with my first interaction, with Matt Sanchez who was professional and a pleasure to deal with throughout, to Guillermo Faria who offered a rock-solid deal without haggling, to Ramces Rivera whose personality and attention to detail made the mountain of lease paperwork less painful. Looking back, I'm so glad I contacted them. As an indication of how good the experience was, I drove *four hours each way* to pick up the car, and it was totally worth it. Matt Sanchez noticed the keychain ring on one of the fobs was broken and went through all of the hoops to, behind the scenes, get the situation resolved without me having to raise a stink. They do not play games like other dealerships. Them being centrally-located (in Orlando), no matter where you are in Florida, I would highly recommend you contact them if you are in the market for a Genesis, Hyundai, or Nissan. If more dealerships start doing business like them, car salesmen might start to have a good reputation! ;-) More
Other Employees Tagged: Ramces Rivera, Matt Sanchez
August 15, 2024
There was a definite lack of transparencey and integrity in the deal. I will not purchase another vehicle from this dealership and do not recommend anyone else do either. in the deal. I will not purchase another vehicle from this dealership and do not recommend anyone else do either. More
March 15, 2024
All right My experience with the dealership was great. Great customer service. Friendly. Not rushing, salesperson took his time with the process Great customer service. Friendly. Not rushing, salesperson took his time with the process More
Other Employees Tagged: Guillermo Faria
March 07, 2024
Quick, simple and precise. Everything was perfect Nissan made my experience perfect, excellent customer service and kindness Everything was perfect Nissan made my experience perfect, excellent customer service and kindness More
Other Employees Tagged: Guillermo Faria
January 23, 2024
Terrible experience. I bought a lemon, and they will do nothing to help, still owe over 10,000 dollars which I will be paying 385.15 for the next two years for a car tha I bought a lemon, and they will do nothing to help, still owe over 10,000 dollars which I will be paying 385.15 for the next two years for a car that is totally unusable. The Santa Fe Sport is awful. I bought it with about 30,000 miles and certified thinking that it would be a good car and I have had nothing but problems and no one ever helped me with anything as far as issues with the car. The catalytic converter and muffler blew up on the car twice, very scary with my nephew in a car seat over where it blew up. I had to replace that twice. The air conditioning went out twice, and I've been without air for a year because I can't afford that and a payment. The paint is falling off the car, it's never been in an accident. The electric seats work when they want to. I am 5'3" my husband is 6'1", not helpful. I've been wanting to get rid of the car since about a year after I bought it. Certified Preowned means nothing to them, they say that nothing is covered by the warranty ever, they want to charge you hundreds of dollars to just look at it. Now to top it all off, the car started sputtering on the highway and the engine light came on and the engine has no power, so I went to Tuffy, and they said that the car is in really bad shape. The oil exploded all over the engine, the spark plugs, coils, pistons, they told me to take it to the dealer because there is a recall on some engine parts. When I called them, they said that there is no recall for what they would attribute to that problem, they told me to call Hyundai Corporate which in turn blamed the dealer. Shocking. All of you are scandalous and I will never being doing business with either of you ever again. I'm sorry that you think this is worth your reputation. My review is less than one star. You also have people saying they are management and aren't. I put a one for all the Management department because obviously they have no idea what's going on in their own company. More
Other Employees Tagged: Eric Matos, Eric Kristan, Jacob McNeely, John Booth, Frankie Martinez, Simo Bassi, Carlos Mejia, Francisco Melendez, Gina Nava
May 09, 2023
When I went to pick up my car after getting warranty work done, I realized the car had no intake attached and it was in my trunk. Very disappointed done, I realized the car had no intake attached and it was in my trunk. Very disappointed More
Other Employees Tagged: Eric Kristan, Jacob McNeely, John Booth, Frankie Martinez
February 20, 2023
Excelente buen servicio el vendedor me ayudó hasta el final del proceso no fue mucho de espera final del proceso no fue mucho de espera More
Other Employees Tagged: Carlos Roman, Hector Riquel
June 01, 2022
Attention was great, i had good advice and the inventory was one of the largest i have seen, i would recommend them due to their high standards they have. was one of the largest i have seen, i would recommend them due to their high standards they have. More
Other Employees Tagged: Carlos DeJesus, Simo Bassi