Guillermo Alarcon

Horrible leadership and horrible customer service. Lied about the “deal” only to get a bill later! Lied about the “deal” only to get a bill later! More

by wilaricon Verified Customer Verified Customer

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Awful Experience at Weston Volvo - Rude Management and Had to Return My Car I had a truly disappointing experience at Weston Volvo. I went in hoping for a smooth car-buying process, but instead, I was me Had to Return My Car I had a truly disappointing experience at Weston Volvo. I went in hoping for a smooth car-buying process, but instead, I was met with frustration, poor communication, and complete lack of professionalism. After purchasing a vehicle, I quickly discovered issues that were never disclosed to me. When I brought this up with the dealership, instead of trying to help, Luis Sotillo, the manager, was extremely rude and dismissive. To the point where he went into the finance room and. Said "the car psycho lady is back. He showed zero interest in resolving the situation and made me feel like I was just an inconvenience. It was so bad that I ended up returning the car, which should never have been necessary if they had been transparent and respectful from the beginning. I expected much better from a place like Weston Volvo, but this experience was nothing short of a disaster. I strongly advise others to think twice before doing business here. More

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Salesman was great gave all info we needed. Highly recommended. All was very good, thanks.. Highly recommended. All was very good, thanks.. More

by FABI Verified Customer Verified Customer

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Excellent service, very knowledgeable and friendly. Great salesman. He explained on detail the vehicle. Thank you Greg and Weston Volvo. Great salesman. He explained on detail the vehicle. Thank you Greg and Weston Volvo. More

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Excellent experience with Mr Billin. Very professional and knowledgeable. He founded the Right vehicle and color. We recommend Greg Billini and Weston Volvo. Very professional and knowledgeable. He founded the Right vehicle and color. We recommend Greg Billini and Weston Volvo. More

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I had a disappointing experience at Weston Volvo. From the beginning, I made it clear that I wanted to only see prices with everything included—fees, taxes, and any additional costs. I visited earlie From the beginning, I made it clear that I wanted to only see prices with everything included—fees, taxes, and any additional costs. I visited earlier in the day to negotiate a monthly lease price with a down payment for a car for my wife. I even increased the down payment by $500 to reach a lower monthly lease payment. Before leaving, I was given a copy of a sales quote that I believed included taxes. I specifically asked if the amount would increase for any reason, and the salesperson assured me it wouldn’t. When I returned with my wife and toddler, we waited on the sales manager. During this time, the salesperson asked for the copy of the sales quote we had agreed upon and took it to the sales manager. The sales quote was out of our possession for about 5 minutes. When it was returned, we didn’t review it again, trusting the sales manager that the numbers hadn’t changed. However, when we sat with the finance department, we were surprised to see the monthly lease payment was higher because taxes had been added. Upon reviewing the sales quote, we noticed it had been updated to show the agreed price plus taxes shown as percentage increase to the final amount. Taxes were not explicitly stated, which made the change unclear and misleading. Furthermore, the fact that the taxes were not labeled is more evidence the sales quote we were given was updated while it was out of our possession. This entire experience felt dishonest and lacking in transparency. Buying or leasing a car should be straightforward, but unfortunately, that was not the case here. I would advise others to make additional physical and digital copies of sales quotes that are kept in your possession, reconfirm any agreed pricing, double-check all paperwork thoroughly and be very cautious when dealing with this dealership. More

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Friendly and knowledgeable. Able to answer all questions. They did not attempt to pressure sale. Able to answer all questions. They did not attempt to pressure sale. More

by GLORIADUNCANSON Verified Customer Verified Customer

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Longtime costumer. Very knowledgeable, nice and costumer oriented finance manager, sales associate and manager. Very happy with my purchase. Very knowledgeable, nice and costumer oriented finance manager, sales associate and manager. Very happy with my purchase. More

by Happy buyer Verified Customer Verified Customer

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Great dealership, great people, good service. And great car! Very glad I decided to come here. And great car! Very glad I decided to come here. More

by JESSIARANGO12 Verified Customer Verified Customer

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The service level and personal care was outstanding. This is the 4th vehicle I’ve purchased from Weston and the service has been consistently great. This is the 4th vehicle I’ve purchased from Weston and the service has been consistently great. More

by jdmariner Verified Customer Verified Customer

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