Grethel Hernandez

I have had a horrible experience since I bought my 2018 Chevy Silverado 1500 4x4 Custom on 8/8/24. While driving it home the check engine light came on which has happened for different issues to date. Been Chevy Silverado 1500 4x4 Custom on 8/8/24. While driving it home the check engine light came on which has happened for different issues to date. Been back in the shop approx 6 times. 02 sensor, told it was a bad part, had 2 catalytic converters replaced under a warranty extension that I discovered (only 700 miles left til it expired-I was not informed), Chevy dealer inspected and found vehicle was unsafe to drive due to missing bolts on wheel bearings, damaged front brakes and rotors, a coolant leak, etc) few repairs were done by Rocky Mountain and they are done with me. Although I bought an Extended Warranty and Maintenance Warranty for an additional $120 per month and truck still remains broken. Defective Active Grille Shutter to cost $350. Passenger window would not roll up so I replaced window regulator, battery voltage low, battery on last leg so I replaced, volts still low so I will be replacing the alternator, and the tires are insufficient for this winter so I will have to replace those as well ASAP. CONSUMER FRAUD CASE for sure. I gave them every opportunity to correct these issues in a very pleasant and patient manner, although they did not reciprocate that courtesy at all. I must say that my Salesman Mike R was absolutely wonderful, knowledgeable, honest, kind and caring More

by Michele Verified Customer Verified Customer

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Jeramy Piggs our salesman worked with us and we are satisfied with all the services we received so far satisfied with all the services we received so far More

by HARRYW.4535 Verified Customer Verified Customer

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Never will I use this dealer for anything! If I could give a negative start I would. Bought a car in March 2024 and now have had to replace the engine and turbos on the truck. Lack of commu If I could give a negative start I would. Bought a car in March 2024 and now have had to replace the engine and turbos on the truck. Lack of communication from the service department, service manager all the way to the general manager. After numerous calls I am told that this was my problem. Cannot get a return call and they basically ignore me now. I have asked for the refund of the service contract of $1500 that I was required to purchase in March. Thought that would be the least requested Buyer beware - do your research More

by Rebecca Gossage Verified Customer Verified Customer

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Zach is very rude and arrogant. There is no communication between the sales floor and service (Mechanic) department. I found the mechanic Mike to be pleasant and experienced. Zach h There is no communication between the sales floor and service (Mechanic) department. I found the mechanic Mike to be pleasant and experienced. Zach had me drive over 100 miles back to the dealership Twice with out communicating to the service department that I was coming in for repairs. Mike squeezed me in and scheduled the second appointment. 1 star from me. More

by jay_2101 Verified Customer Verified Customer

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This company sucks. They buy parts from distributors and when the parts come the are defected so then making you bring your vehicle back for longer stays. Then they tell They buy parts from distributors and when the parts come the are defected so then making you bring your vehicle back for longer stays. Then they tell you that to honor the warranty, you have to bring the car back to them for the repairs in which they also charge you for your deductible!!!!!!! More

by DarwinMacklin Verified Customer Verified Customer

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They were friendly and took my car in right away. They got my key fob fixed They got my key fob fixed More

by constance_iz Verified Customer Verified Customer

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Car needed new trans after only having it one month! The shop did not keep in communication with me about progress/process of repairs. They force some kind of cosmetic ins on to you and I still can figu The shop did not keep in communication with me about progress/process of repairs. They force some kind of cosmetic ins on to you and I still can figure out how to even use it. All after forking out over $17,000 cash total. Do not recommend. More

by hansert17 Verified Customer Verified Customer

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I took my car in, in the spur of the moment for a brake check because I heard a noise and didn’t know if it was a rock stuck or if I needed new brakes. It was without an appointment and they were able to d check because I heard a noise and didn’t know if it was a rock stuck or if I needed new brakes. It was without an appointment and they were able to do whatever it took to replace my brakes and rotors in the time it took to get the parts and put them on. Won’t always be like that but they knew it was important to me to get it done as soon as possible since I use my car for my job. They were very attentive and kept me up on what they were doing. I was in and out in minimal time, and they did an awesome job and I recommend them!!! Thank you all!!! More

by eferg2568 Verified Customer Verified Customer

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This service center has awesome customer service. I don't want to comply with your 15 word minimum. I don't want to comply with your 15 word minimum. More

by norm8 Verified Customer Verified Customer

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Grethel was very professional at keeping me up dated on my vehicle. I will continue to bring my car to them for any future mait. my vehicle. I will continue to bring my car to them for any future mait. More

by heatherandpeteblair Verified Customer Verified Customer

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