Gregory Rabb | Page 24

This dealership has had my vehicle since Jan 2nd and this has caused me a great hardship. My vehicle is not just for personal use but also for my business. I have had to pay out of pocket over 3000 for renta has caused me a great hardship. My vehicle is not just for personal use but also for my business. I have had to pay out of pocket over 3000 for rental cars and only being offered to be reimbursed for 10 days. This shows that this dealership does not appreciate or care about their customers. After being there for over a month I was told the vehicle was fixed and ready for pick up. Not even 30 minutes went by before the engine light came on and start to show signs that the vehicle was never fixed. When I contacted the dealership, instead of apologizing for the inconvenience I was told if I continued to drive it they would not responsible for what happens to the vehicle. Well the only way to get it back was to drive it back. Once backnin their possession I was told they installed a faulty transmission. I have been passed around from one 800 number to the next and no one seems to know how or even show interest in helping me. More

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I am really happy with Alexander’s service. He made sure to go above and beyond for my service. He made sure to check things in addition to what I went into service and he made sure to check th He made sure to go above and beyond for my service. He made sure to check things in addition to what I went into service and he made sure to check that it would be covered so that he could save me some money. He did an astounding job and is very deserving of a raise. More

by toscano denisse Verified Customer Verified Customer

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I took my car on Monday for an oil change and to check out a noise. The noise was not checked out until essentially the end of the day on Wednesday. It was not determined until Thursday that a part had out a noise. The noise was not checked out until essentially the end of the day on Wednesday. It was not determined until Thursday that a part had to be ordered to and was going to take several more days to fix. More

by Elizabeth Verified Customer Verified Customer

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The most horrible experience! ! You need a better service manager then maybe employees will be more respectful of patrons. ! You need a better service manager then maybe employees will be more respectful of patrons. More

by mignonsomers Verified Customer Verified Customer

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Very helpful answered all of my questions gave me informative information got me in and out in a timely manner informative information got me in and out in a timely manner More

by Maurice Verified Customer Verified Customer

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Your service providers often are confused about what’s happening and where things are with your vehicle. One person tells you one thing, another says another. This most recent trip was a follow up to some happening and where things are with your vehicle. One person tells you one thing, another says another. This most recent trip was a follow up to some diagnostics/inspections we had done a month or so previously, and when dropping off Anthony told us there were diagnostics charges on there that we could ignore because they shouldn’t have been there. Y’all kept calling me and my husband to get us to sell the car to you, then when we declined proceeded to quote an astronomical price for repairs, probably in an effort to force us to sell. When we declined repairs, you charged us for diagnostics. Anthony had left and there was absolutely no conversation the other service rep would have with us about it. He said “You signed off on the work, so you agreed to pay,” to which i pointed out that Anthony told me to sign and not worry about the price on the paper. He didn’t care. Very disappointed in the bait and switch. Also, no one ever answers the phone. More

by rrandsa Verified Customer Verified Customer

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Their service department is not the best. Sometimes your car will sit for days before they touch it. Oil changes and minor things they may do quickly. Sometimes your car will sit for days before they touch it. Oil changes and minor things they may do quickly. More

by jlh00ver55 Verified Customer Verified Customer

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San Leandro Chrysler Dodge Jeep RAM SRT has great customer service agents who do their best to take care of you. customer service agents who do their best to take care of you. More

by jetblue0042000 Verified Customer Verified Customer

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Great service- need to get the driving back home to custumers… COVID -19 it’s over custumers… COVID -19 it’s over More

by nenagabiota_8182 Verified Customer Verified Customer

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You have a nice clean site. Every one was helpful and nice. Good work just missed one thing. Every one was helpful and nice. Good work just missed one thing. More

by robertgonzales555 Verified Customer Verified Customer

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