Gregory Hampton

Novak Motors NY responded

Thank you for your wonderful feedback! We're thrilled to hear that this is your second car from Novak Motors and that Scott was able to provide you with such a positive experience. Scott truly takes pride in ensuring every customer feels informed and comfortable throughout the process, and we’re glad it made a difference for you. Your recommendation means a lot to us, and we’re so pleased to know you’re satisfied with Scott and our team. Thank you for your loyalty, and we look forward to assisting you again in the future! Enjoy your new car! 🚗✨

Novak Motors NY responded

Thank you so much for your continued trust in Novak and for sharing your experience! We're thrilled to hear that Scott and our no-haggle, no-pressure environment made your purchase smooth and enjoyable. It's great to know you found our trade-in offer fair and were able to drive away in your new Wrangler the same day! Your recommendation means the world to us, and we look forward to serving you again in the future. Safe travels and enjoy your new ride!

Novak Motors NY responded

Thank you for taking the time to share your experience! We’re thrilled to hear that you enjoyed the clean, quiet showroom and the convenience of browsing vehicles indoors. Scott will be delighted to know he made the process seamless for you—it’s exactly what we strive for! We’re honored to have earned your trust for such an important purchase after 40 years and look forward to assisting you again in the future. Enjoy your new vehicle, and thank you for choosing Novak Motors!

Novak Motors NY responded

Thank you for sharing your experience! We're thrilled to hear that you enjoyed our clean, straightforward dealership environment and that Gabe provided such attentive service. It’s great to know that your Jeep purchase went smoothly and that our vehicles met your expectations for quality. We appreciate your visit and look forward to seeing you again—enjoy your new Jeep!

Novak Motors NY responded

Thank you so much for your kind words! We’re thrilled to hear that your experience at Novak Motors was such a positive one, and we’re honored to have earned your trust for a second time. It’s wonderful to know that Scott M provided you with a comfortable and pressure-free experience—he truly takes pride in making sure our customers feel at ease while finding the perfect vehicle. We're glad you appreciated the transparency and the quality of our inventory. We believe buying a car should be an enjoyable, straightforward process, and we’re happy to have delivered that for you and your family. We hope your beautiful new car brings you many happy miles ahead, and thank you for recommending us to your friends! If you ever need anything in the future, don’t hesitate to reach out. We're always here to help! Safe travels!

Novak Motors NY responded

Thank you so much for your kind words! We're thrilled to hear that you had a smooth and pleasant experience with Scott and the team at Novak Motors. We're always here to help and appreciate your feedback. Enjoy your new ride!

Novak Motors NY responded

Thank you so much for sharing your experience! We're thrilled to hear that Scott made the process enjoyable and seamless, even with the mid-switch to a different vehicle. His attentiveness, knowledge, and positive attitude are what we aim for, and we're glad it made a difference in your experience. Congratulations on your new Rubicon—we're so happy you love it! Thank you again, and we'll be sure to pass along your kind words to Scott!

Novak Motors NY responded

Thank you for your feedback and for being a loyal customer. We're glad to hear that your buying experience with Scott was positive and that he made the process enjoyable for you. He truly strives to offer excellent customer service. That said, we’re very sorry to hear about your disappointment with our service department. This is not the experience we aim to provide, and we regret the issues you faced with your vehicle. Your concerns about the warranty and the service team, especially Ray, have been noted, and we will be addressing them internally to prevent future occurrences. We appreciate your honesty and will do everything we can to improve. If you'd like to share more details or speak further about your experience, please don't hesitate to reach out. Thank you again for your continued business.

Novak Motors NY responded

Thank you so much for your kind words! We're thrilled to hear that your experience was quick, easy, and informative. It's great to know that there was no pressure during the process and that everything from browsing to purchasing went smoothly. We truly appreciate your recommendation!

Novak Motors NY responded

Thank you for your fantastic review! We’re thrilled to hear that you had a great experience working with Scott. Honesty and information are so important to us, and we’re glad you felt that during your visit. It’s wonderful to know you found our facility clean and our selection extensive. We truly appreciate your loyalty as a returning customer and are delighted that we could exceed your expectations. Thank you for choosing Novak Motors, and we look forward to serving you again in the future!