Greg Welch

Went for a simple recall and ended up paying $500 and had to leave my car overnight, because my car had the check engine light after your technician serviced it to leave my car overnight, because my car had the check engine light after your technician serviced it More

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Best Jeep Dealer and Service in Northern Va. They have an excellent staff of trained service professionals who correctly identify the problem and fix it, minimizing unnecessary work and expense. They have an excellent staff of trained service professionals who correctly identify the problem and fix it, minimizing unnecessary work and expense. Another dealer miss identified the problem and Koons repaired it for one-third the cost of the other dealers quote. More

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Awesome service and with the best professionals. Enjoy the friendly welcoming and willingness to provide me anything i need when the service could take some time. and with the best professionals. Enjoy the friendly welcoming and willingness to provide me anything i need when the service could take some time. More

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An excellent repair shop I have been taking my 2006 Sebring to Koons Chrysler in Tysons for many years now, for the reason that they always do an excellent job the first time, I have been taking my 2006 Sebring to Koons Chrysler in Tysons for many years now, for the reason that they always do an excellent job the first time, do it on schedule, have reasonable prices, and a very pleasant and knowledgeble staff. My car is as good as new thanks to the service I get from them. I plan to keep my car for many more years, and will continue using Koons Chrysler More

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New car "We owe you" service Greg was the 3rd service technician that I spoke to at Koons Jeep. He was great and did what is called Excellent Customer services. Greg said that the Greg was the 3rd service technician that I spoke to at Koons Jeep. He was great and did what is called Excellent Customer services. Greg said that they can take care of my problem right away, and sure enough, 25 minutes later my Jeep had DEF refilled and ready to go. My previous service request attempts were met with resistance and unwillingness to accommodate my request, even though it only takes 15 minutes to fill up the DEF tank. If you need GREAT service at this dealership, definitely ask for GREG!!! More

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Service from Chuck Freeman has been dismal - and dangerous I puchased my Certified Pre-Owned 2011 Dodge Ram from Koons Tysons Corner a little over a year ago, and have brought it back for service a few times. I puchased my Certified Pre-Owned 2011 Dodge Ram from Koons Tysons Corner a little over a year ago, and have brought it back for service a few times. DO NOT use Chuck Freeman. The first time, I took it in for maintenance and annual inspection. Maintentance was fine, but he didn't inspect it, and then *didn't tell me* that he had failed to inspect it. When I noticed and asked, Chuck told me the inspector was out, and to bring the truck back the following day, which I did. The inspector was still out, and I got a ticket for an expired inspection on the way home. Thanks. Last week, I took the Ram in for a routine tire patch for a slow leak in the front passenger tire. Again, Chuck Freeman was the mechanic who worked on it. Picked up the truck the next day, drove to an appointment in Middleburg. As soon as I got on Route 66, I noticed that the alignment was WAY off -- the whole car was shaking. The alignment had been 100% fine when I dropped the truck off. I called Koons after becoming increasingly alarmed as the shaking got steadily worse, and it felt like the tire itself was swaying back and forth. I spoke with Julio Mendez, who told me that the tire probably needed air. (Really?!) Kept driving to my appointment, which I couldn't miss, the shaking got WAY worse, and the car started making a loud banging noise every time the tire rotated. It felt like the tire was going to literally FALL off the truck, and the banging was deafening, so I pulled over at my brother's house in Aldie, as the truck was no longer safe to drive. Called the dealership, who said that they'd never heard of anything like this, which is absurd. A quick Google search returns many results, with similar instances resulting in the tire falling off and placing lives in danger. I'm incredibly lucky the tire didn't come off on Route 66 -- it could have resulted in extensive damage to the truck and the axle, and placed my life in danger. Greg Welch has the truck now, it was towed back to the dealership last week. Still waiting for an update, as of 29 August 2016. More

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Annual car inspection I have had great experiences at Koons Chrysler in their service department. My car runs great all the time. I will continue to use the service depar I have had great experiences at Koons Chrysler in their service department. My car runs great all the time. I will continue to use the service department. More

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Best Chrysler Dealer in Town Purchased last two Chrysler's (300 and Town & Country) from Koons and have dealt with Greg Welch for over 10 years. Greg is knowledgeable about the v Purchased last two Chrysler's (300 and Town & Country) from Koons and have dealt with Greg Welch for over 10 years. Greg is knowledgeable about the vehicles, takes the time to explain options on repairs and other services, and provides great customer service as well as being genuinely pleasant to deal with. More

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oil change Edwin help me a lot to give me information when my next oil change is going to be. what the manufacture recommend for my next visit. soon as the car w Edwin help me a lot to give me information when my next oil change is going to be. what the manufacture recommend for my next visit. soon as the car was done, I got an email from Edwin to let me know that I could pick my car up. More

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I was qouted $90 for 5 tires mounted/balanced and TPMS transfer, but when I came they qouted me so many different prices. Their service advisors don't know what they are talking about. They said, the ca transfer, but when I came they qouted me so many different prices. Their service advisors don't know what they are talking about. They said, the car needed to reprogram after TPMS tranfering to the new wheel. I told them no it does not have to unless it's a new TPMS or from a different car, but they kept telling me that it has to. I told the guy, that you guys are ridiculous and tired of you guys. He said, then don't ever come here. What a bad customer service. More

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