Check out Greg Roberts's reviews on DealerRater

October 30, 2024

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Employee Rating

upcharged me on a driving belt by 95% for example on an “infiniti driving belt” was unable to give me oem numbers as well so I can see for myself I understand an upcharge on parts but nearly twice the pric “infiniti driving belt” was unable to give me oem numbers as well so I can see for myself I understand an upcharge on parts but nearly twice the price is unacceptable in my opinion More

by googoo gaga boy

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

No

Other Employees Tagged: Chris Saraceno, Maria Muscarella, Don Palanzi

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Oct 30, 2024 -

INFINITI Of Melbourne responded

Thank you for your feedback, we take your assessment very seriously. I’m very sorry that you were not completely satisfied with your experience with Infiniti of Melbourne. Please reach out to me on my personal cell phone, 321-508-1336, so that I can address your concerns. Sincerely yours, Don Palanzi, Service Director, Infiniti of Melbourne.

October 24, 2024

Dealership Rating

Employee Rating

Excellent customer service. The entire process went smoothly. Everyone that we dealt with was outstanding! The entire process went smoothly. Everyone that we dealt with was outstanding! More

by mike_origi

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Chris Saraceno, Maria Muscarella, Don Palanzi

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Oct 24, 2024 -

INFINITI Of Melbourne responded

Mike, Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Greg Roberts General Manager (561) 329-9125

October 17, 2024

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Drew was very helpful and respectful. Answered all my questions. Made my shopping experience stress-free. Answered all my questions. Made my shopping experience stress-free. More

by karansukmangal

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Chris Saraceno, Maria Muscarella

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Oct 18, 2024 -

INFINITI Of Melbourne responded

Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Greg Roberts General Manager (561) 329-9125

October 12, 2024

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Employee Rating

Easiest new car purchase we have done. Very professional and easy to work with all of the Infinity team. Very professional and easy to work with all of the Infinity team. More

by STARGAZER560

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Chris Saraceno, Maria Muscarella, Don Palanzi , Tunde

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Oct 12, 2024 -

INFINITI Of Melbourne responded

Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Greg Roberts General Manager (561) 329-9125

October 09, 2024

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Employee Rating

Tunde was wonderful, everything went smoothly even though my husband and I had a few hiccups. Everyone was accommodating and made our puchase very easy. my husband and I had a few hiccups. Everyone was accommodating and made our puchase very easy. More

by STARGAZER560

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Chris Saraceno, Maria Muscarella, Don Palanzi , Tunde, Bob

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Oct 09, 2024 -

INFINITI Of Melbourne responded

Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Greg Roberts General Manager (561) 329-9125

October 03, 2024

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Employee Rating

Drew was a pleasure to work with - very knowledgeable, no pressure and customer first focus. All in all very pleasant experience. pressure and customer first focus. All in all very pleasant experience. More

by connie19

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Drew Huff

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Oct 04, 2024 -

INFINITI Of Melbourne responded

Connie, Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Greg Roberts General Manager (561) 329-9125

March 26, 2024

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Employee Rating

Communication was great. Appreciate the car pick up and drop off. Martin was great. They were great at letting me know what the vehicle needed Appreciate the car pick up and drop off. Martin was great. They were great at letting me know what the vehicle needed More

by MELANIE283

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Saraceno, Maria Muscarella , Adrienne Anderson, Jim Ashbridge, Anna Brown, Todd Cook, Patric Herrero, Tim Kelley, John Schmidt

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Mar 26, 2024 -

INFINITI Of Melbourne responded

Melanie, Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Don Palanzi Service Director (321) 508-1336

February 17, 2023

Dealership Rating

Employee Rating

Working with Rob Young was an outstanding experience. He was patient and enthusiastic, and his assistance was invaluable. I rate my experience with Rob Young as 5 stars! He was patient and enthusiastic, and his assistance was invaluable. I rate my experience with Rob Young as 5 stars! More

by Leeeei

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Rob Young

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Feb 17, 2023 -

INFINITI Of Melbourne responded

Thank you for taking the time out of your busy day to share your experience with Infiniti of Melbourne. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Greg Roberts General Manager (561) 329-9125

July 03, 2022

Dealership Rating

Employee Rating

Never take your car to Infiniti melbourne unless you want to get screwed! Terrible! Shady! Dishonest! Management covers up instead of resolving issues! to get screwed! Terrible! Shady! Dishonest! Management covers up instead of resolving issues! More

by Disgruntled

Customer Service

Quality Of Work

Recommend Dealer

No

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Jul 03, 2022 -

INFINITI Of Melbourne responded

Thank you for your feedback, we take your assessment very seriously. I’m very sorry that you were not completely satisfied with your experience with INFINITI of Melbourne. Please reach out to me on my personal cell phone, 561-329-9125, so that I can address your concerns. Sincerely yours, Greg Roberts General Manager Infiniti of Melbourne.

May 28, 2022

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Employee Rating

What can we say. .. Patrick is overall the best in his class a master at his trade. Yesterday we leased our (2nd) QX80 from I.O.M and it's always a pleasure meeting up .. Patrick is overall the best in his class a master at his trade. Yesterday we leased our (2nd) QX80 from I.O.M and it's always a pleasure meeting up with Patrick. He has never treated us as clients but part of the Infiniti family and that goes a long way. No to mention our deal also went perfect on both parts. Everyone left with a smile! We will definitely see Patrick for our third vehicle. Thanks again Patrick! More

by mrrgarcia0274

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Patric Herrero

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May 28, 2022 -

INFINITI Of Melbourne responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else. Chris Saraceno Vice President and Partner Kelly Automotive Group (321) 960-6133