Greg Pointer

Chrysler Dodge Jeep Ram of Woodstock responded

Thank you for sharing your feedback. I’m truly sorry to hear about your dissatisfaction with your experience at our dealership. We strive to provide excellent service to all our customers, and it’s clear we missed the mark in your case. Regarding your concerns about our service recommendations, we only ever suggest necessary services to ensure the safety and performance of your vehicle, such as tire replacements when needed. If there was any misunderstanding or if we didn’t communicate this clearly, we apologize and are happy to review your situation in detail. Additionally, I’m sorry to hear about delays and unresolved issues during your visits. This is not the standard we hold ourselves to, and we’d like to look into what went wrong, however I am only seeing two visits for your vehicle. Please feel free to reach out to me directly at 470-880-8007 so we can work to address your concerns and improve your experience. Thank you for your honest feedback. We value your business and are committed to making things right. Kelly Huston, Customer Service Manager, khuston@gettel.com

Chrysler Dodge Jeep Ram of Woodstock responded

Kelly, thank you for taking the time to share your experience with Joe and the rest of the team here at CDJR of Woodstock. We are excited to be your dealership of choice when the time came for your daughter's first car purchase! Thank you for trusting us. Congratulations to Lily, and welcome to t he Woodstock family!

Chrysler Dodge Jeep Ram of Woodstock responded

Velvetmyers, thank you very much for your 5 star review. We are happy to hear we exceeded your expectations. Congratulations on your new vehicle and welcome to the Woodstock family!