Greg Nichols | Page 25

Professional Representative Representative was professional, courteous, and able to answer all questions in a diligent and timely manner. Exceptional employee to represent Subar Representative was professional, courteous, and able to answer all questions in a diligent and timely manner. Exceptional employee to represent Subaru White Bear. I have never had a bad experience with this team in the 5 years of being in the area. More

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Great vehicle service, bad customer service I have owned my Subaru through white bear Acura for two years now. I’ve needed to bring my vehicle in four times and each time I haven’t been able to I have owned my Subaru through white bear Acura for two years now. I’ve needed to bring my vehicle in four times and each time I haven’t been able to get on the phone with a service manager to even schedule an appointment for multiple days. Leaving messages also has taken multiple days to hear responses. When I do get my Subaru in for service, everything is done fast and correct and they are always clear with what has been serviced and what will need to be looked at soon. More

by JAKELEWER Verified Customer Verified Customer

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Always Great Service As always, great service, great people and a great place. I’ve never considered going anywhere else. Oh, they still like dogs and Greg Nichols still i As always, great service, great people and a great place. I’ve never considered going anywhere else. Oh, they still like dogs and Greg Nichols still is the best service guy around! More

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Always happy with White Bear Subaru! I've never felt the need to go anywhere else but here! The team is great, they really go the extra mile in the maintenance and problem solving of my F I've never felt the need to go anywhere else but here! The team is great, they really go the extra mile in the maintenance and problem solving of my Forester. The work here is thorough, the people are helpful, and the atmosphere is friendly! More

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Great Service I went in for a scheduled oil change, very speedy and efficient service. And it's always a nice touch to get your vacuumed and washed. I went in for a scheduled oil change, very speedy and efficient service. And it's always a nice touch to get your vacuumed and washed. More

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Repair of moonroof completed The moonroof would not close completely after 8 months, bought new. We brought it in and it was easily fixed, but within a week the moonroof was ratt The moonroof would not close completely after 8 months, bought new. We brought it in and it was easily fixed, but within a week the moonroof was rattling. We brought it in again and 2 screws needed to be tightened. Now it is fine. The staff were great. More

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Thorough and professional. Our service experience was exceptional and one that you remember with satisfaction. They were ready for me when I arrived and had a loaner car ready t Our service experience was exceptional and one that you remember with satisfaction. They were ready for me when I arrived and had a loaner car ready to go. The job was done correctly and on time. Hats off to the crew. More

by TDANIELS1 Verified Customer Verified Customer

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Called for service work. When i first called to make an appointment to get my car looked at i asked them to look at... 1, Check engine.light, which they did diagnose. estimat When i first called to make an appointment to get my car looked at i asked them to look at... 1, Check engine.light, which they did diagnose. estimate made. 2.Blinker bulb out. Which they did after reminding them to check, even though i asked for it on initial call in. 3. I had some brake noise, they did not look into this. I asked them to do a "360 look around" (Event 4) which i thought would cover brakes, but it didn't sense they didn't look at because they didn't take the wheels off, which i could understand if i didn't asked them to look at it. called afterwards no response. 4, To look at a wet spot under the car, looked like an oil leak, which they did look at after reminding them. But although my warranty did not cover event number 1 (which is fine) it dose cover oil leaks. I was received an estimate for event 1 but not event 4. Now on the 360 look around event 1 was a exhaust problem they checked off the exhaust as good, but i was was a exhaust problem that caused the engine light so why was it checked good? And also the engine was checked good but was leaking enough to leave a puddle under the car. Also as I said before i wanted my brakes look at, but didn't do.I feel like they didn't even look at it. After taking it to somewhere else i found out there was an active recall out for my car, so i assume they never ran the vin number, or look into that sort of thing. They never told me about it. More

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Super Easy Recall Fix My Subaru Outback was recalled to replace an air bag. I dropped off the car expecting it to take most of a day. The repair was done -- and the car was My Subaru Outback was recalled to replace an air bag. I dropped off the car expecting it to take most of a day. The repair was done -- and the car washed -- in 30 minutes. I barely had time for a cup of coffee and small pastry in their comfortable waiting room! Excellent and friendly service! More

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Excellent customer service I live four hours away and when I had a problem with my car, they went above and beyond what any dealership I've ever had in order to fix it. Everyone I live four hours away and when I had a problem with my car, they went above and beyond what any dealership I've ever had in order to fix it. Everyone I talked to was pleasant and eager to help me. I truly am thankful for their high standards! More

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