Greg Loudon

Everyone is kind and friendly and they go beyond where they need to yo satisfy the customer. Thank you they need to yo satisfy the customer. Thank you More

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I would give zero stars but it wouldn’t let me. I bought a 2013 Ford Escape for $15,000 on 3/3/2022. Had 91k miles on it was in excellent condition. They offered me an extended warranty for an exo I bought a 2013 Ford Escape for $15,000 on 3/3/2022. Had 91k miles on it was in excellent condition. They offered me an extended warranty for an exorbitant amount which I turned down. Two weeks after I bought it I took a vacation to DC to see the cherry blossom blooms at their peek. Never made it! The car broke down in Frederick MD. I had it towed by AAA to a AAA service center and they found that a misfire had occurred in cylinder number 3. When they removed the spark plug it had come apart and damaged the engine. The plug was a Ford Motor Craft plug probably the original plugs since they are supposed to last 100k miles. The dealers took this car in trade and never bothered to look at or replace these plugs even though they new the plugs probably should be changed. In all my years (50 odd years) of car ownership I have never heard of a plug falling apart inside of a engine like this before. I found after the fact that Ford has had problems with this engine (1.6 turbo and the 2.0) but the recall is only on the 2.0! I’ve called the main Ford headquarters 3 times and it’s been at least a week and a half and no one has returned any of my calls yet! I’m retired and live on a fixed income and bought this car because I trusted Ford to build a good reliable car that they would back. I did nothing wrong other than buy this nice used car and drive it for two weeks! You pay $15,000 for a used car it should last longer than two weeks. I will never buy another Ford and make sure I tell everyone I know that Ford and Loudon Motors does not stand behind their vehicles! When I contacted the dealer after it broke dow they told me there was nothing they could do for me other than tow it there and they could give me an estimate to fix it! To have it towed there would have cost me $1300! I borrowed a truck and rented a car hauler to go down in bring it back. That has cost me in the rental and gas about $400. So now the car is sitting at home waiting to hear back from Ford Motors and also the Ohio Consumers and Attorney general’s office to see who can help me! More

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Very personable dealership. Service team is on it! They always return your calls and give you updates without asking!!! We are beyond happy with the whole team!! always return your calls and give you updates without asking!!! We are beyond happy with the whole team!! More

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Greg and his team go above and beyond to earn your business and to keep it! Service after the sale is phenomenal! I Highly recommend !! business and to keep it! Service after the sale is phenomenal! I Highly recommend !! More

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Had a nice time at the dealership and especially with Mike. He’s really great to talk to and make you feel like he’s been a long time friend even though we just met. His rapport is excellent. Too bad we Mike. He’s really great to talk to and make you feel like he’s been a long time friend even though we just met. His rapport is excellent. Too bad we didn’t live 6 hour’s away because he would be fun to hang with. More

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Mike was GREAT to work with. I called him to check availability of a used vehicle on the website. He assured me that even though he had other interested parties on the vehicle, no one had placed a dep availability of a used vehicle on the website. He assured me that even though he had other interested parties on the vehicle, no one had placed a deposit - so he was willing to hold it until we made the 2 1/2 hour trip from Pa. The vehicle was as described and the transaction was easy and quick. A great buying experience! More

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I am a 💯 % satisfied customer of Loudon Motor in Minerva, Ohio. My husband and I have purchased 4 vehicles in the past 6 years from this professional outfit. From the beginning of purchase to month Minerva, Ohio. My husband and I have purchased 4 vehicles in the past 6 years from this professional outfit. From the beginning of purchase to months after ownership, the customer service is second to none More

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I just drove my cousin to Loudon motors to pick up his car. He flew clear in from Texas! The customer service was great when I got him there. He was greeted immediately and the process was very efficient. car. He flew clear in from Texas! The customer service was great when I got him there. He was greeted immediately and the process was very efficient. More

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This is my fifth buying experience in 7 years with Loudon Motors, thank you for affording us the opportunity to be a part of a first class team of people who are doing something in a truly business-l Loudon Motors, thank you for affording us the opportunity to be a part of a first class team of people who are doing something in a truly business-like manner. We would like to reiterate that each buying experience has been more rewarding than the first. 2 F350 Platinum trucks, 1 Lariat Ranger, 1 GT500 Shelby and now our newest addition to the stable, is a 2020 GT350R Shelby. Kudos to you and the entire team! More

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The sales process was amazing! I came all the way from Florida to buy my new truck. It was well worth the drive for the outstanding deal and the professional way I was treated. This I came all the way from Florida to buy my new truck. It was well worth the drive for the outstanding deal and the professional way I was treated. This is my third purchase in as many years. I will be back!! More

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