Greg Jones

Esay to set up an appointment , very good advise. I like the website for set up or cancel appointments I like the website for set up or cancel appointments More

by sabadidier Verified Customer Verified Customer

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they serviced my 2011 BMW 335d at BMW of Sarasota multiple times with a total endine and transmission rebuild multiple times with a total endine and transmission rebuild More

by JAMESKOSS951 Verified Customer Verified Customer

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This was a nightmare experience front to back. The online scheduler does not work correctly. The team lost my appt and left me waiting in the lobby for 40 mins after check in. I requested a loaner The online scheduler does not work correctly. The team lost my appt and left me waiting in the lobby for 40 mins after check in. I requested a loaner only to be taken to a rental company and given a trash vehicle. I ended up leaving and taking my car. Only because the closest bmw dealership is far away I came back for my servicing. This time, I left my car and got a ride. When I got my car back, it was filthy and had bird xxxx all over it. I’ve never had this happen in my life from any dealership servicing my cars in 20 years. They always get washed. The guy helping me was nice but with all the issues, it’s hard to just give a review on your service managers personality. This whole operation needs an overhaul. More

by CMPRESNAR Verified Customer Verified Customer

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Greg Jones is a real asset for your company. The only thing about BMW that I do not like is the 3%. Credit card charge. The only thing about BMW that I do not like is the 3%. Credit card charge. More

by CLARY5554 Verified Customer Verified Customer

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Prompt check-in, clear dialogue with the service manager, great mechanic video, no surprises, price as advertised. great mechanic video, no surprises, price as advertised. More

by pauldallemolle Verified Customer Verified Customer

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Very professional Staff was outstanding Will definitely be back with my BMW in the near future definitely be back with my BMW in the near future More

by LBIBLIS Verified Customer Verified Customer

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Owner of 6 BMW s in the past 30 years Good service at this dealership Currently driving 2018 320. this dealership Currently driving 2018 320. More

by Carolvon Verified Customer Verified Customer

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I had a very annoying experience, one that I have had on two earlier occasions. At its root is the assignment of a service advisor to look after the work on my car and stay in touch with me. The annoyance i two earlier occasions. At its root is the assignment of a service advisor to look after the work on my car and stay in touch with me. The annoyance is that when that advisor is not working, no one else picks up the his clients. This occurs almost always when my cars require service over two days. The service advisor has the second day off and no one has a clue about me. While not a huge issue, I got my car back this time (after 3 days) just filthy. When I paid my bill with my credit card, no one mentioned the 3% fee. I could easily have used my debit card. More

by KLEITHWOOD Verified Customer Verified Customer

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The Staff was very courteous. Our Service Representative was competent and knowledgeable. Great Customer Service and professionalism from the entire team. Our Service Representative was competent and knowledgeable. Great Customer Service and professionalism from the entire team. More

by lmg300 Verified Customer Verified Customer

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Not proactive in communication. Too busy to truly give service. General Manager was not responsive the Wednesday and Friday of thanksgiving which put my repair back over a week. Jus Too busy to truly give service. General Manager was not responsive the Wednesday and Friday of thanksgiving which put my repair back over a week. Just overall not customer service focused. More

by Curtis Verified Customer Verified Customer

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