Greg Jones

The dealership was great including the service writer. Unfortunately because they couldn't find anything wrong with the faults that displayed on the dash, BMW did not want to assist and made up some non b Unfortunately because they couldn't find anything wrong with the faults that displayed on the dash, BMW did not want to assist and made up some non believable reasons for the vehicles issues. Due to these actions from the manufacturer we really find it hard for us to want to purchase another BMW in the future. More

by Amiceli70 Verified Customer Verified Customer

Report | Print

Everyone was friendly and willing to work us in for a service. The Tech Genius was very good. service. The Tech Genius was very good. More

by MRICH3 Verified Customer Verified Customer

Report | Print

Greg took care of me with a relatively large repair over the holiday when I had a hard deadline when I needed my car back for a road trip. They wrapped up my repairs early! the holiday when I had a hard deadline when I needed my car back for a road trip. They wrapped up my repairs early! More

by CAROLTRICE321 Verified Customer Verified Customer

Report | Print

Professional, honest, responsive A b c d e f g h I j k l m l m More

by ACCT0 Verified Customer Verified Customer

Report | Print

Great customer service very friendly people overall would recommend BMW of Sarasota to family and friends recommend BMW of Sarasota to family and friends More

by SMSERRANO25 Verified Customer Verified Customer

Report | Print

Esay to set up an appointment , very good advise. I like the website for set up or cancel appointments I like the website for set up or cancel appointments More

by sabadidier Verified Customer Verified Customer

Report | Print

they serviced my 2011 BMW 335d at BMW of Sarasota multiple times with a total endine and transmission rebuild multiple times with a total endine and transmission rebuild More

by JAMESKOSS951 Verified Customer Verified Customer

Report | Print

This was a nightmare experience front to back. The online scheduler does not work correctly. The team lost my appt and left me waiting in the lobby for 40 mins after check in. I requested a loaner The online scheduler does not work correctly. The team lost my appt and left me waiting in the lobby for 40 mins after check in. I requested a loaner only to be taken to a rental company and given a trash vehicle. I ended up leaving and taking my car. Only because the closest bmw dealership is far away I came back for my servicing. This time, I left my car and got a ride. When I got my car back, it was filthy and had bird xxxx all over it. I’ve never had this happen in my life from any dealership servicing my cars in 20 years. They always get washed. The guy helping me was nice but with all the issues, it’s hard to just give a review on your service managers personality. This whole operation needs an overhaul. More

by CMPRESNAR Verified Customer Verified Customer

Report | Print

Greg Jones is a real asset for your company. The only thing about BMW that I do not like is the 3%. Credit card charge. The only thing about BMW that I do not like is the 3%. Credit card charge. More

by CLARY5554 Verified Customer Verified Customer

Report | Print

Prompt check-in, clear dialogue with the service manager, great mechanic video, no surprises, price as advertised. great mechanic video, no surprises, price as advertised. More

by pauldallemolle Verified Customer Verified Customer

Report | Print